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D3835bk0.book Page 1 Monday, August 24, 2009 4:34 PM
Dell™ PowerVault™ 745N Systems
Installation and
Troubleshooting Guide
www.dell.com | support.dell.com
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D3835bk0.book Page 2 Monday, August 24, 2009 4:34 PM Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the "Abbreviations and Acro
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D3835bk0.book Page 3 Monday, August 24, 2009 4:34 PM Contents 1 Introduction Other Documents You May Need . . . . . . . . . . . . . . . . . . . . . . 9 Obtaining Technical Assistance . . . . . . . . . . . . . . . . . . . . . . 10 2 Indicators, Messages, and Codes Front-Panel Indicators and Features . . . . . . . . . . . . . . . . . . . . 11 Back-Panel Indicators and Features . . . . . . . . . . . . . . . . . . . . 13 System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
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D3835bk0.book Page 4 Monday, August 24, 2009 4:34 PM System Diagnostics Testing Options . . . . . . . . . . . . . . . . . . . . 33 Using the Custom Test Options . . . . . . . . . . . . . . . . . . . . . . . 33 Selecting Devices for Testing . . . . . . . . . . . . . . . . . . . . . 33 Selecting Diagnostics Options . . . . . . . . . . . . . . . . . . . . . 33 Viewing Information and Results. . . . . . . . . . . . . . . . . . . . 34 5 Troubleshooting Your System Safety First—For You and Your Sys
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D3835bk0.book Page 5 Monday, August 24, 2009 4:34 PM Troubleshooting Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . 47 Troubleshooting Expansion Cards . . . . . . . . . . . . . . . . . . . . . 48 Troubleshooting System Memory . . . . . . . . . . . . . . . . . . . . . . 49 Troubleshooting the Processor . . . . . . . . . . . . . . . . . . . . . . . 50 Troubleshooting the System Board . . . . . . . . . . . . . . . . . . . . . 51 6 Installing System Components System Board Components
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D3835bk0.book Page 6 Monday, August 24, 2009 4:34 PM Memory Module Installation Guidelines . . . . . . . . . . . . . . . . 67 Installing Memory Modules . . . . . . . . . . . . . . . . . . . . . . 68 Removing Memory Modules . . . . . . . . . . . . . . . . . . . . . . 69 Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Removing the Control Panel . . . . . . . . . . . . . . . . . . . . . . 69 Installing the Control Panel . . . . . . . . . . . . . . . . . . . . . . 7
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D3835bk0.book Page 7 Monday, August 24, 2009 4:34 PM Returning Items for Warranty Repair or Credit. . . . . . . . . . . . . . . . 87 Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 A Jumpers, Switches, and Connectors Jumpers—A General Explanation . . . . . . . . . . . . . . . . . . . . 105 Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 System Board Jumpers.
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D3835bk0.book Page 8 Monday, August 24, 2009 4:34 PM 8 Contents
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D3835bk0.book Page 9 Monday, August 24, 2009 4:34 PM Introduction Your system includes the following significant service and upgrade feature: � System diagnostics, which checks for hard ware problems (if the system can boot) The following system upgrade options are available: � Processor �Memory � PCI expansion card Other Documents You May Need The System Information Guide provides important safety and regulatory information. Warranty information may be included within this document or as a
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D3835bk0.book Page 10 Monday, August 24, 2009 4:34 PM � Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians. Obtaining Technical Assistance If you do not understand a procedure in this guide or if the system does not perform as expected, see "Getting Help." Dell Enterprise Training and Certification is available; see www.dell.com/training for more
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D3835bk0.book Page 11 Monday, August 24, 2009 4:34 PM Indicators, Messages, and Codes The system, applications, and operating systems can identify problems and alert you to them. Any of the following can indicate when the system is not operating properly: � System indicators � System messages � Beep codes � Warning messages � Diagnostics messages � Alert messages This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a
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D3835bk0.book Page 12 Monday, August 24, 2009 4:34 PM Figure 2-1. Front-Panel Features system identification button hard-drive 0 status indicator power indicator hard-drive 0 activity indicator blue/amber system status indicator power button NIC 1 indicator NIC 2 indicator hard-drive 1 activity indicator hard-drive 1 status indicator hard-drive 2 status indicator hard-drive 2 hard-drive 3 activity activity indicator indicator hard-drive 3 status indicator Table 2-1. Front-Panel Indicator
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D3835bk0.book Page 13 Monday, August 24, 2009 4:34 PM Table 2-1. Front-Panel Indicator Codes (continued) LED Indicator Description Hard-drive status indicator The green hard-drive status indicator lights up when the drive is ready and is functioning normally. The status indicator is off when the drive is absent and is not configured as part of a RAID or non-RAID volume or cannot be detected by the operating system or RAID controller. The green status indicator blinks when a volume of whic
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D3835bk0.book Page 14 Monday, August 24, 2009 4:34 PM Figure 2-2. Back-Panel Features serial connector security lock slot video connector USB connectors (2) NIC1 connector mouse connector NIC2 connector keyboard connector PCI slot (5 V) power supply PCI-X slot (3.3 V) connector system identification button blue/amber status indicator 14 Indicators, Messages, and Codes www.dell.com | support.dell.com
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D3835bk0.book Page 15 Monday, August 24, 2009 4:34 PM Figure 2-3. Network Adapter Indicators NIC 2 link indicator/activity indicator NIC 1 link indicator/activity indicator Figure 2-4. Front-Panel USB Connector Indicators, Messages, and Codes 15
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D3835bk0.book Page 16 Monday, August 24, 2009 4:34 PM Table 2-2. Back-Panel LED Codes LED Indicator LED States Description Status Off The system is off. Blue The system is operating normally. Blue blinking The system is identifying itself due to the pressing of the identification button. NOTE: Systems management software causes the indicator to blink to identify the system. Amber blinking Indicates a fault with the system. NIC link/activity Off The network adapter is not connected to the
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D3835bk0.book Page 17 Monday, August 24, 2009 4:34 PM Table 2-3. System Messages (continued) Message Causes Corrective Actions Alert! CPU fan was not Specified fan is faulty or the fan Ensure that the fan assembly is properly detected. assembly is not installed correctly. installed. See "Troubleshooting a Fan" in "Troubleshooting Your System." Alert! Memory fan was not detected. Alert! PCI fan was not detected. Alert! DIMM(s) n are Unsupported or faulty memory Ensure that the memory modul
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D3835bk0.book Page 18 Monday, August 24, 2009 4:34 PM Table 2-3. System Messages (continued) Message Causes Corrective Actions Caution! NVRAM_CLR jumper Incorrect configuration settings in Check the System Setup configuration is installed on system System Setup program; settings. See "Using the System Setup board. Please run SETUP NVRAM_CLR jumper is installed; Program" in your User's Guide. Remove faulty system battery. the NVRAM_CLR jumper. See Figure A-2 for jumper location. Data error
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D3835bk0.book Page 19 Monday, August 24, 2009 4:34 PM Table 2-3. System Messages (continued) Message Causes Corrective Actions Error: RAC cannot be used Add-in video card is installed. Remove the add-in video card. See with an add-in video card "Installing and Removing a CERC SATA in this slot. RAID Controller" in "Installing System Components." To use the add-in video card, remove the RAC. Gate A20 failure Faulty keyboard controller (faulty See "Getting Help." system board). General fail
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D3835bk0.book Page 20 Monday, August 24, 2009 4:34 PM Table 2-3. System Messages (continued) Message Causes Corrective Actions Memory address line Faulty or improperly installed memory Ensure that all memory modules are failure at address, read modules, or faulty system board. properly installed. See "Troubleshooting value expecting value System Memory" in "Troubleshooting Your System." If the problem persists, see Memory double word logic "Troubleshooting the System Board." failure at a
