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Version 5.0.0 | August 2013 | 1725-49089-001 Rev C
USER GUIDE
® ®
Polycom VVX 300 and 310 Business Media Phones
Polycom, Inc. 1
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Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Copyright ©2013, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. 6001 America Center Drive San Jose, CA 95002 USA Trademarks ® Polycom , the Polycom logo and the names and marks associated with Polyc
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Contents About This Guide ...................................................................................................... 6 Conventions Used in this Guide ..................................................................................................... 6 Terms and Writing Conventions ....................................................................................................... 6 Information Elements .......................................................................
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Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Managing Conference Calls .......................................................................................................... 30 Initiating Conference Calls ............................................................................................................. 31 Holding and Resuming Conference Calls ...................................................................................... 31 Ending Conference
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Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Logging In and Out of a Phone ...................................................................................................... 70 Placing Calls in the Logged-Out State ........................................................................................... 70 Changing Your Password .............................................................................................................. 71 Locking Your Phon
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About This Guide This guide uses a number of conventions that help you to understand information and perform tasks. Conventions Used in this Guide This user guide contains terms, graphical elements, and typographic conventions. You need to familiarize yourself with these terms, elements, and conventions to successfully perform tasks. Terms and Writing Conventions The Phone/your phone These terms refer to either the VVX 300 or VVX 310 phone. Unless specifically noted in this guide, bot
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Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Icon A picture on the screen. The following types of icons are available on VVX phones: An icon that you can select to access a function, feature, setting, or application. For example, when you’re in Home view, you can select the New Call icon ( ) to place a call. An icon that provides phone information or status only. Selecting this type of icon doesn’t access another function. For example, your phone displays a
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Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Name Icon Description Web Info The Web Info icon highlights supplementary information available online such as documents or downloads on support.polycom.com or other locations. Timesaver The Timesaver icon highlights a faster or alternative method for accomplishing a method or operation. Power Tip The Power Tip icon highlights faster, alternative procedures for advanced administrators already familiar with the
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Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Getting Started This chapter contains general information you need to know before you start using your Polycom phone. This chapter describes phone’s hardware and phone views and how to navigate menus and enter data. Using Basic Features This chapter describes all the basic features that your phone offers, such as how to add contacts and favorites, or transfer or forward calls. Using Advanced Features This chapter desc
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Getting Started ® ® This user guide helps you navigate and use your Polycom VVX 300 or VVX 310 phone. It provides an overview of your phone, and walks you through tasks so you can successfully use your phone to perform basic and advanced phone functions. This chapter provides you with details you need to know about your VVX 300 or 310 phone’s features, components, and user interface before you begin using your phone. This chapter also shows you how to configure your phone remotely using
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Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Use the following table to understand the hardware features on your VVX 300 and 310 phone. Table 1: VVX 300 and 310 Hardware Features Feature Description Speaker Provides ringer and hands-free (speakerphone) audio output. Dialpad Enables you to enter numbers, letters, and special characters. You can also use the dialpad keys to select menu items that have index numbers. Security slot Enables you to connect the back o
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Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Troubleshooting: I Can’t Access Different Phone Views The views you can access depend on the number of calls your phone has, and whether your phone has an active call. If your phone is idle, you can access Home and Lines view by pressing . If your phone has only one active call, you can access the Home and Lines view by pressing . If your phone has multiple calls, or one held call, you can access Home, Lines, and Cal
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Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 DND Enables Do Not Disturb for your phone. When DND is enabled, your phone doesn’t ring and incoming calls go to voicemail. Settings Provides you with access to phone features and settings you can use to customize your phone. The following are additional icons available on your phone: Applications Provides you with access to a menu of custom applications. See your administrator for information about any applica
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Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Calls View You can access Calls view if your phone has an active and held call in progress, or you have one call on hold. In Call view, you can use the up and down arrow keys to see all your active and held calls. If your phone has more than on line, your calls display under the associated line, as shown next. The following colors indicate the call statuses on your phone: Medium gray Active call Dark gray Incom
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Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Icon Description Icon Description Incoming call New messages Active conference Presence status (Available) Placed call Presence status (Busy or In a Call) Received call Presence status (Away) Missed call Presence status (Do Not Disturb) Favorite Presence status (Offline) Do Not Disturb enabled Presence status (No information) Navigating Your Phone’s Interface Your phone h
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Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Task Action Press Dial or use the right arrow key from a call list. Place a call Highlight calls in Calls view Use the up and down arrow keys to select a call. The available soft keys, such as Hold or Resume, display for the highlighted call. Select a menu item or option Use the up and down arrow keys to highlight a menu item or option, and press Select. If the menu is numbered, press the corresponding dialpad ke
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Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Available Text Options in Mode Available Text Options in Encoding ASCII Latin (to enter accented characters) Katakana (for Japanese characters) Unicode (to store characters as double bytes) Cyrillic (for Russian characters) Using the Dialpad Keys You can use the dialpad keys on your phone console to enter field information. The following table shows you how to enter information in text fields using the dial
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Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Task Action Delete one or more characters Use the left and right arrow keys until the cursor is positioned to the right of the characters you want to delete, and press . Registering Your Phone Your system administrator configures your phone with the necessary parameters so that the phone is registered and ready to set up before you receive your phone. If your phone is not part of a large phone deployment, your phon
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Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 To access the Web Configuration Utility for your phone: 1 Launch a web browser from a computer on the same network as your phone. 2 In the address bar of your web browser, enter the IP address of your phone and press Enter. For example, if your phone’s IP address is 123.22.3.4, enter this information in the address bar. 3 From the Web Configuration Utility login screen, select User, enter the user password, and click
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Using Basic Features Now that you are familiar with your phone’s user interface, you are ready to perform basic phone tasks that you can do on a daily basis. This chapter explains how to handle multiple calls at one time, how to manipulate incoming and active calls, and how to access directories and lists so you can perform tasks quickly and efficiently. This chapter includes information about the following tasks: Calling, answering, holding, and ending calls Ignoring, rejecting, fo
