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User Guide
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table of contents iii Getting Started ...............................................................................................2 Using the ooma System with a Landline ....................................................................................... 2 Landline Provisioning ...................................................................................................................... 2 Basic Calling .............................................................................
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iv table of contents Quick Reference Guide ..............................................................................20 The ooma Hub ............................................................................................................................... 20 The ooma Scout ............................................................................................................................. 21 Button Layout ......................................................................
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getting started 2 With your ooma™ system, you can use your phones to call anyone in the U.S. – with no monthly fees! It can also provide the Instant Second Line™ feature, allowing you to make or receive two calls at the same time without the hassle or expense of installing a second physical phone line. Additionally, the ooma system’s Broadband Answering Machine™ feature combines the convenience of an answering machine with the power of voicemail. If you followed the steps in the Quick Star
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4 basic calling The basic steps of placing and receiving phone calls with the ooma system are the same as with your regular telephone line. You still use your phones like you always have, and now have advanced ooma calling features at your fingertips. Verify ooma Service is Working When your ooma service is working, the ooma Tab will light up blue, and if you pick up your phone, you will hear the signature ooma dialtone. Both of these indicators tell you that your ooma service is enabled. P
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basic calling 5 Answering Calls To answer an incoming call, simply pick up any ringing phone in the house and you will be connected to the caller. When a line is ringing, you will see the line button blink rapidly. To receive caller-ID on incoming calls to your landline phone number, the landline phone service plugged into the ooma system must have the caller-ID feature enabled. Ending Calls To end a call, simply hang up the phone. If you are the only one talking on that line, the call will b
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basic calling Service Disruptions Internet Interruptions ooma service depends on your Internet connection. If the Internet connection stops working, the ooma Tab blinks red, indicating that your ooma service is temporarily unavailable. During an Internet outage, you will not hear any dialtone. When using the ooma system without a landline, you will not be able to dial 911 unless your power and Internet connection are both working. If you are using your ooma system with a landline and you exp
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basic calling 7 Other Calling Features The ooma system supports traditional calling features that you may already be familiar with on your existing landline phone service. Blocking Caller-ID To block caller-ID when placing an outgoing call, dial *67 on the telephone before dialing the destination phone number. To permanently block caller-ID on all outgoing calls, visit the ooma Lounge online to change your preferences. Sending Caller-ID If your ooma system is configured to permanently bl
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basic calling
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the instant second line The Instant Second Line™ feature adds another phone line to every phone in your home without the hassle or cost of physically installing a new one through the phone company. Not only that, the Instant Second Line uses the same phone number you already have and makes it easy to create 3-way conference calls! To fully utilize your Instant Second Line, you will need to purchase and install at least one ooma Scout device. Placing Calls on the Second Line To place a call wh
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the instant second line 11 Placing Calls on Hold With the Instant Second Line, you can place a call on hold. Placing a Call on Hold When you are talking on either Line or Line , the line button will display a solid red light. To place your line on hold, simply press the line button with the solid light. Now the line button will blink slowly. If you hang up your phone, the other call will remain on hold. Note: You cannot place two calls on hold at the same time. Retrieving a Call on Hol
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12 the instant second line Using the Instant Second Line with Cordless Phones If your ooma Hub or ooma Scout device is attached to a cordless phone, you may not be near the ooma interface to use the line buttons. Still, you can easily access most of the functions of the Instant Second Line feature directly from your cordless phone. Switching Lines To switch between two lines, press the Flash button on your handset. The current line will be automatically put on hold and you’ll switch to the
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the broadband answering machine The ooma system provides an easy-to-use digital answering feature called the Broadband Answering Machine™. The Broadband Answering Machine combines all the functions of a traditional answering machine—including real-time message screening and call-intercept—with the advanced functions of digital voicemail. In the online ooma Lounge, you can configure the Broadband Answering Machine feature to activate after a certain amount of time. Unless you have set your sy
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the broadband answering machine 15 Deleting a Message While a message is playing or just after it finishes, press the Delete Button to delete it. The next message will automatically begin to play. If you mistakenly delete a message you wish to keep, you can use the ooma Lounge to recover the message from the trash and move it back into your inbox. Messages in the trash for more than two weeks will be permanently removed. Repeating a Message During message playback, press the Rewind But
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16 the broadband answering machine Changing Voicemail Settings Pick up a home phone and dial your home phone number (or press the play button on the associated ooma Hub or ooma Scout). From the main menu, select option 2: “Change Your Settings.” From here, you will be prompted to: Change your PIN Change your personal greeting Change the type of greeting played to callers Checking Messages Remotely When you are away from home and want to check your messages remotely, simply call your ho
