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P3PC-3792-02ENZ0
Troubleshooting
(installation)
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Introduction Thank you for purchasing the color image scanner ScanSnap S1500/S1500M/S1300/S1100 (hereinafter referred to as "the ScanSnap"). This manual provides information about resolutions for troubles that you may have upon installing the software bundled with the ScanSnap, and how to install and uninstall the software. We hope that this manual will provide you with useful information in order to utilize the ScanSnap. ® ® ® ® If you are using a Microsoft Windows operating system, either
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Introduction Manuals Read the following manuals as needed when using the ScanSnap. Manual Description Location Safety Precautions Included in the package. Read this manual before you start using the product because it contains important information about the safe use of the ScanSnap. ScanSnap S1500/ This manual explains about the S1500M ScanSnap package contents, Getting Started (*1) software installation, connecting the ScanSnap, and checking ScanSnap S1300 the operation. Getting Starte
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Introduction ■ About This Manual Structure of This Manual This manual consists of the following: Troubles and Resolutions in Windows This chapter explains about the resolutions for when you failed to install the software bundled with the ScanSnap, or when the ScanSnap does not operate normally after software installation. Troubles and Resolutions in Mac OS This chapter explains about the resolutions for when you failed to install the software bundled with the ScanSnap. Installing the Software
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Introduction Screen Examples in This Manual Windows screen Screenshots in this manual are used according to guidelines provided by Microsoft Corporation. The screenshots used in this manual are of Windows Vista. The actual windows and operations may differ depending on the operating system that you are using. Mac OS screen The screenshots used in this manual are of Mac OS X v10.6. The actual windows and operations may differ depending on the Mac OS that you are using. The screen examples in
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Introduction ® ® Adobe Acrobat : Adobe Acrobat All the descriptions in this manual assume the usage of Adobe Acrobat bundled with ScanSnap S1500/S1500M. Unless otherwise specified, the term Adobe Acrobat refers to the Adobe Acrobat bundled with ScanSnap S1500/S1500M. Note that Adobe Acrobat may be upgraded without notice. If the descriptions differ from the actual displayed screens, refer to Adobe Acrobat Help. ABBYY FineReader for : ABBYY FineReader for ScanSnap™ ScanSnap All the descriptio
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Contents Introduction ................................................................................... 2 ■ About This Manual ....................................................................... 4 Troubles and Resolutions in Windows....................................... 9 How to find your resolution ............................................................... 10 If your first attempt to install failed ................................................... 11 If you have installed the softw
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Contents ■ Evernote for Windows.......................................................................... 43 ■ Scan to Microsoft SharePoint............................................................... 45 ■ Trial software........................................................................................ 47 ■ Adobe Acrobat ..................................................................................... 49 Installing in Mac OS ............................................................
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Troubles and Resolutions in Windows This chapter explains about the resolutions for troubles that you may have upon installing or uninstalling the bundled software in Windows. How to find your resolution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 If your first attempt to install failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 If you have installed the software before . . . . . . . . . . . . . . . . . .
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How to find your resolution How to find your resolution When you have trouble installing the software successfully or the ScanSnap does not operate normally after installation is complete, refer to the flow chart below for troubleshooting. Yes No "If your first attempt to install failed" (page 11) Have you installed the software before? "If you have installed the software before" (page 12) Is the installation complete? "When the ScanSnap Manager icon does not appear" (page 24) Does the Sc
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If your first attempt to install failed If your first attempt to install failed This section explains how to troubleshoot when you failed to install the bundled software the first time. If you have installed any software bundled with the ScanSnap (including models other than S1500/S1500M/S1300/S1100) before, refer to "If you have installed the software before" (page 12). 1. Restart the computer and log on as a user with Administrator privileges. 2. Reinstall the software. For details, refer t
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If you have installed the software before If you have installed the software before This section explains how to troubleshoot when you failed to reinstall the software in a computer in which the software bundled with the ScanSnap (including models other than S1500/S1500M/S1300/S1100) has been installed before. ■ Uninstalling the software Uninstall the software in the following procedure. 1. If the ScanSnap is connected to the computer, unplug the USB cable from the computer. 2. Log on as a us
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If you have installed the software before 4. Uninstall the software. For Windows 7 / Windows Vista 1. Select [Start] menu [Control Panel] [Programs]. 2. Select [Programs and Features]. A list of installed software is displayed. 3. Select a software to uninstall. The following software must be uninstalled: - ScanSnap Manager - ScanSnap Organizer - CardMinder To uninstall more than one software, repeat steps 3. to 6. for each software. 4. Click the [Uninstall] button. A confirmation message a
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If you have installed the software before For Windows XP 1. Select [start] menu [Control Panel] [Add or Remove Programs]. A list of installed software is displayed. 2. Select a software to uninstall. The following software must be uninstalled: - ScanSnap Manager - ScanSnap Organizer - CardMinder To uninstall more than one software, repeat steps 2. to 5. for each software. 3. Click the [Remove] button. A confirmation message appears. 4. Click the [Yes] button. The software is uninstalled. 5
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If you have installed the software before For Windows 2000 For S1100, Windows 2000 is not supported. 1. Select [Start] menu [Settings] [Control Panel] [Add/Remove Programs]. A list of installed software is displayed. 2. Select a software to uninstall. The following software must be uninstalled: - ScanSnap Manager - ScanSnap Organizer - CardMinder To uninstall more than one software, repeat steps 2. to 5. for each software. 3. Click the [Remove] button. A confirmation message appears. 4. Cl
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If you have installed the software before ■ Removing the installation information If the name of the software that you tried to uninstall still remains in the list in [Programs and Features] of the Control Panel, or if the software cannot be uninstalled for some reason, you need to remove the installation information. Remove the installation information in the following procedure. If you cannot successfully remove the installation information, contact your FUJITSU scanner dealer or an authori
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If you have installed the software before 5. Select the software from which you want to remove the installation information. ScanSnap Manager 1. Select [ScanSnap Manager] and click the [Remove] button. A confirmation message appears. 2. Click the [Yes] button. A message appears to check whether or not to remove the profile information. 3. Click the [Yes] button to remove and the [No] button to keep the profile information. If the problem persists when you kept the profile information then re
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If you have installed the software before ScanSnap Organizer/CardMinder 1. Select [ScanSnap Organizer] or [CardMinder], and click the [Remove] button. A confirmation message appears. 2. Click the [Yes] button. The installation information is removed, and the following message appears. 3. Click the [OK] button to close the [Remove Installation Information] dialog box. 6. By repeating step 5., remove the installation information of all the software listed in the [Remove Installation Informatio
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If you have installed the software before 8. Confirm that the installation folder no longer exists. If the [ScanSnap] folder remains in the following location, rename the folder (e.g. [-ScanSnap]). This folder can later be deleted once the installation is successfully completed. Path: Drive name (e.g. "C"):\Program Files\PFU After completing the procedure, proceed to the next topic "Installing the software from the [ScanSnap Setup] dialog box" (page 20). 19
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If you have installed the software before ■ Installing the software from the [ScanSnap Setup] dialog box Once you have uninstalled the software or removed the installation information, install the software from the [ScanSnap Setup] dialog box. Install the software in the following procedure. 1. Restart your computer. 2. Log on as a user with Administrator privileges. 3. If an anti-virus software is running, disable the software temporarily. If you cannot disable the anti-virus software, check
