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Digital Mailing System
TM TM
DM500 and DM550
Operator Guide
US English Version
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SV60890 Rev. G ©2005 Pitney Bowes Inc. All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means, electronically or mechanically, without the express, written permission of Pitney Bowes. We have made every reasonable effort to ensure the accuracy and usefulness of this manual; how- ever, we cannot assume responsibility for errors or omissions or liability for the misuse or misappli- cation of
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Alerting Messages Various messages are used throughout this guide to alert you to potentially hazardous or error caus- ing conditions. These messages are as follows: WARNING! Alerts you to conditions or practices that could cause serious injury. CAUTION: Alerts you to conditions or practices that could cause damage to the equipment or to the material being run. IMPORTANT! Alerts you to conditions or practices that could adversely affect equip ment operation if instructions are not followed e
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FCC Compliance of Modem This equipment complies with Part 68 of FCC rules. The label on the equipment cover shows the FCC registration number and the ringer equivalence number (REN) for the modem. If re quest ed, this information must be pro vid ed to the telephone com pa ny. This equip ment is designed to connect to a two-wire, local switch, access loop start (Facility Interface Code 02LS2) with a standard RJ11C inter- face. The REN is used to determine the quantity of devices that may be co
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DM500™ and DM550™ Digital Mailing System Operating Guide Contents Pitney Bowes Contact Information List Chapter 1 - Read this First Chapter 2 - Meet the DM500™ and DM550™ Mailing System Chapter 3 - Mail in a Minute Chapter 4 - Running Mail Chapter 5 - Mailing System Setup Chapter 6 - Adding Postage Chapter 7 - Accounting Setup Chapter 8 - Reports Chapter 9 - Maintaining and Updating Chapter 10 - Troubleshooting Chapter 11 - Supplies and Options Appendix A - Glossary Appendi
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Pitney Bowes Contact Information List Pitney Bowes Web Sites ▪ For frequently asked questions, go to: http://www.pb.com ▪ To place requests for service or training, go to: http://www.pb.com and click on My Account. ▪ To order Pitney Bowes supplies and accesso- ries, go to: http://www.pb.com and click on Online Store. ▪ To view and pay invoices online, go to: http://www.pb.com and click on My Account. ▪ To view inventory, go to: http://www.pb.com and click on My Account. ▪ To add postage t
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1 Read This First Contents What’s in This Guide .....................................1-2 Other Information Available ..........................1-3 What You Need to Know .............................1-4 Safety Requirements ....................................1-5 Important Information About Powering Your DM Series™ Digital Mailing System Off .......1-8 SV60890 Rev. G 1-1
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1 • Read This First Chapter 1 - Read this First contains important information about USPS What’s in This requirements and equipment and telephone safety precautions. Guide Chapter 2 - Meet the DM500™ and DM550™ Digital Mailing System gives an overview of the mailing system and the location of each control and machine feature. Please read this section carefully. It provides a foun- dation for the instructions in later sections of this book. Chapter 3 - Mail in a Minute explains the basics of
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DM500™ and DM550™ Digital Mailing System Operating Guide This section describes other sources of information available for the Other DM500™ and DM550™ Digital Mailing System. Information Scale User Guide Publications If you purchase an attached scale, read this guide if you have questions about its operation. On the System Quick Reference Cards (SV60801) Much of the information contained in the Operator guide, such as how to set postage, process mail, or clear jams is summarized in the Qui
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1 • Read This First Since your postage meter (Postal Security Device) is licensed by the What You Need United States Postal Service (USPS), you must follow a few basic require- to Know ments. USPS Requirements • Mail must have the correct date and postage amount in the meter stamp. • Metered mail must bear the ZIP Code location of the post office where the postage meter (Postal Security Device) is registered. • If you move to another ZIP Code location, you must update the ZIP Code. You can
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DM500™ and DM550™ Digital Mailing System Operating Guide Safety Requirements WARNING! Follow normal safety precautions for all office equip- ment whenever using yout mailing system. • Read all instructions before you attempt to operate the machine. • Use the equipment only for its intended purpose. • Place the machine near an easily accessible power outlet. Avoid us- ing outlets controlled by wall switches or shared by other equipment. • Plug the machine into a properly grounded power outlet.
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1 • Read This First Safety NOTE: Your mailing system requires annual cleaning by a Pitney Bowes service Requirements representative. For continued safe operation, contact your local Pitney Bowes office for a scheduled cleaning. continued If you use an AC adapter to power the meter when it is off the mailing ma- chine base: • Use only the AC adapter designed specifically for the IntelliLink® Con- trol Center on the back of the DM500™ and DM550™ Digital Mailing System. Third-party AC adapter
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DM500™ and DM550™ Digital Mailing System Operating Guide • Do not connect your postage meter (Postal Security Device) to a digital Safety phone line. The device’s built-in modem is designed to work with an Requirements analog phone line only. (Your fax machine is usually connected to an continued analog phone line.) If you do not know if your line is digital, call your phone provider for verification. • Disconnect the telephone cord from the wall before removing the IntelliLink® Control Ce
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OFF ON 1 • Read This First Important Information About Powering Your DM Series™ Digital Mailing System Off Your DM Series™ Digital Mailing System is designed to remain powered on at all times. This is necessary so that the printer station can perform the required maintenance it needs to maintain peak performance. Your DM Series™ System has a power switch (for the location, refer to Chapter 2, page 2-6) so that you can properly remove power to the sys- tem. If you need to power off your sy
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2 Meet the DM500™ and DM550™ Digital Mailing System Contents Introducing the DM500™ and DM550™ Digital Mailing System ..............................................2-2 Features and Benefits ..................................2-2 Parts of the Mailing System ..........................2-5 Mailing System Exterior ..........................2-5 Connecting the IntelliLink® Control Center to a Remote Analog Line ............2-9 Mailing System Interior .........................2-10 The IntelliLink®
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2 • Meet the DM500™ and DM550™ Digital Mailing System The DM500™ and DM550™ System is an easy-to-use digital mailing sys- Introducing tem you can tailor to satisfy the unique re quire ments of your organization. the Mailing This system: System • Automatically feeds a stack of mail. • Moistens and seals the envelope flaps. • Imprints the correct postage amount. • Stacks the finished mail. The following section provides a summary of the main features and ben- Features and efits of the DM500
