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Siemens 9751 9006i DTMF
Integration Guide
Cisco Unity
Revised November 4, 2001
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Text Part Number: OL-1747-02
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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE
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CON TENTS Preface v Purpose v Audience v Organization vi Conventions vi Cisco Unity Documentation vii Obtaining Documentation ix Obtaining Technical Assistance x CHAPTER 1 Siemens 9751 9006i DTMF Integration 1-1 Integration Overview 1-1 Integration Description 1-3 Programming the Phone System 1-4 Configuring Cisco Unity for the Integration 1-10 Testing the Integration 1-12 CHAPTER 2 Dual Phone System Integration 2-1 Dual Phone System Integration Overview 2-1 Changing Cisco Unity Administrator
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Contents APPENDIX A Exiting and Starting the Cisco Unity Software and Server A-1 Exiting the Cisco Unity Software A-1 Shutting Down or Restarting the Cisco Unity Server A-2 Starting the Cisco Unity Software A-2 APPENDIX B Remapping Extension Numbers B-1 The Remapping Feature B-1 Setting Up Cisco Unity to Remap Extension Numbers B-1 Syntax and Examples B-3 APPENDIX C Assigning Dialogic Ports for a Dual Phone System Integration C-1 Siemens 9751 9006i DTMF Integration Guide OL-1747-02 iv
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Preface This preface describes the purpose, audience, organization, and conventions of the Siemens 9751 9006i DTMF Integration Guide. It also provides information on how to obtain related documentation. Purpose The Siemens 9751 9006i DTMF Integration Guide provides instructions for integrating the phone system with the Cisco Unity voice messaging system. This guide includes: • An overview of the process. The requirements for setting up the integration. A description of how the integrat
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Preface Organization Organization Chapter 1 of the Siemens 9751 9006i DTMF Integration Guide describes the steps needed to integrate the phone system and the voice messaging system. Chapter 2 describes the steps needed for a “dual phone system integration”—an integration of the voice messaging system with both Cisco CallManager and a traditional, circuit-switched phone system at the same time. Conventions The Siemens 9751 9006i DTMF Integration Guide uses the following conventions. Table 1
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Preface Cisco Unity Documentation The Siemens 9751 9006i DTMF Integration Guide also uses the following convention: Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Cisco Unity Documentation Table 2 Cisco Unity Documentation Set Document Location Cisco Unity Customization Worksheets Available in PDF format on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc
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Preface Cisco Unity Documentation Table 2 Cisco Unity Documentation Set Document Location Cisco Unity System Administration Guide Available in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voic e/c_unity/index.htm. Also available as Online Documentation in the Cisco Unity Administrator. Cisco Unity Troubleshooting Guide Available in HTML and PDF formats on the Cisco Unity Documentation compact disc an
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Preface Obtaining Documentation Obtaining Documentation The following sections provide sources for obtaining documentation from Cisco Systems. World Wide Web You can access the most current Cisco documentation on the World Wide Web at the following sites: http://www.cisco.com http://www-china.cisco.com http://www-europe.cisco.com Documentation CD-ROM Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM
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Preface Obtaining Technical Assistance Documentation Feedback If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco. You can e-mail your comments to bug-doc@cisco.com. To submit your comments by mail, write to the following address: Attn Document Resource Connection Cisco Systems, Inc. 170 West Tasman Drive Sa
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Preface Obtaining Technical Assistance Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco. To access Cisco.com, go to the following website: http://www.cisco.com Technical Assistance Center The Cisco TAC website is available to all customers who need technical assistance wi
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Preface Obtaining Technical Assistance Contacting TAC by Telephone If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml P1 and P2 level problems are defined as follows: P1—Your production network is down, causing a critical impact to business operations if service is not
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CH APTER 1 Siemens 9751 9006i DTMF Integration Integration Overview ™ Before performing the following integration steps, confirm that the Cisco Unity server is ready for the integration by completing the appropriate tasks in the Cisco Unity Installation Guide. Integration Steps Follow these steps to set up this integration. 1. Review the system and equipment requirements to confirm that all phone system and Cisco Unity server requirements have been met. See the “Requirements” section on pa
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Chapter 1 Siemens 9751 9006i DTMF Integration Integration Overview Requirements The Siemens 9751 9006i integration supports configurations of the following components: Phone System Siemens 9751 9006i (Release 9005 is not supported.) Software version 9006.1 or 9006.2 For version 9006.1, these patches are required: – S50245 - Source code corrected at Release 6.1 bind KV18 (corrects the information displayed for calls the automated attendant forwards) – S50533 - Incorporated in Patch Packag
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Chapter 1 Siemens 9751 9006i DTMF Integration Integration Description Cisco Unity Server ® ™ ™ ™ The Dialogic D/41EPCI , D/120JCT-LS , or D/120JCT-Euro voice cards, installed Cisco Unity installed and ready for the integration, as described in the Cisco Unity Installation Guide A system key that enables the integration and the appropriate number of voice messaging ports Integration Description The Siemens 9751 9006i phone system communicates with the Cisco Unity server by using DTMF
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Chapter 1 Siemens 9751 9006i DTMF Integration Programming the Phone System Integration Features The Siemens 9751 9006i integration with Cisco Unity provides the following features: Call forward to personal greeting When an incoming call is routed to an unanswered or busy extension, the call is forwarded to the voice mail of the subscriber. The caller then hears the personal greeting of the subscriber and can leave a message. Message waiting indication When a message is waiting for a subsc
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Chapter 1 Siemens 9751 9006i DTMF Integration Programming the Phone System To program the phone system for analog ports Step 1 Use the ADDDPLN command to create an extension for each voice messaging port and for the hunt group pilot number. Each extension must have the following parameters set while the remaining parameters keep their default values. Table 1-1 ADDDPLN Parameter Settings Parameter Required Setting DGTS && (for voice messaging port numbers)
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Chapter 1 Siemens 9751 9006i DTMF Integration Programming the Phone System Table 1-2 ADDSCSU Parameter Settings for Answering Ports Parameter Required Setting NYTPE NAT ACTCDE (leave field blank) HTLNIDX (leave field blank) DEVFUNC EXTVCML INS Y LCRCOSV1 0 LCRCOSV2 0 Step 3 Repeat Step 2 for each remaining SLMA voice messaging port that answers calls. Step 4 Use the ADDSCSU command to create the first SLMA voice messaging port the sets MWIs. Each voice messaging port that sets MWIs must have
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Chapter 1 Siemens 9751 9006i DTMF Integration Programming the Phone System Table 1-3 ADDSCSU Parameter Settings for MWI Ports Parameter Required Setting HTLNIDX (leave field blank) DEVFUNC ANATE MSGWLMP N SPECL (leave field blank) DIAL DTMF DLIDX (leave field blank) INS Y SPDC1 (leave field blank) SPDC2 (leave field blank) SPDI (leave field blank) LCROSD1 (leave field blank) LCROSD2 (leave field blank) LCRCOSV1 (leave field blank) LCRCOSV2 (leave field blank) FAXSERV (leave field blank) DTS N
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Chapter 1 Siemens 9751 9006i DTMF Integration Programming the Phone System Table 1-4 ADDHUNT Parameter Settings Parameter Required Setting TYPE VCE AC DPLN 0 STNP NAME CISCO UNITY VOICE MESSAGING CQMAX 10 (the number of subscribers that may be queued when all the ports are busy) FNA N STYPE CIR (circular hunt group) Make sure that the phone system sends calls only to Cisco Unity voice ports th
