Nortel Networks INTUITION 1000 user manual

Summary of the content on the page No. 1

DATAPULSE
Intuition 1000
Screen-Based Console for Nortel CS1000
First impressions count. Which is why it makes commercial
sense to give your switchboard operators the best possible
tools for professional and efficient call handling.
Intuition 1000 combines advanced call handling features and
presence information with your company directory to ensure that
every customer, supplier and business associate receives
consistently prompt and professional service.
IMPROVE CUSTOMER SERVICE & THE POWER OF

Summary of the content on the page No. 2

Screen-Based Console for Nortel’s CS1000 THE BENEFITS ADD UP CLEAR, INTUITIVE, EASY TO USE INTEGRATED PRESENCE Fast, precise answering and Intuition’s clear, Windows-based When the operator performs a search efficient call transfer layout is so easy to use that a status icon or ‘busy lamp field’ is operators become proficient very displayed indicating the status of the Operators can pre-record their quickly, reducing training time. extension so that the operator can own messages for consistent

Summary of the content on the page No. 3

DATAPULSE Screen-Based Console for Nortel’s CS1000 VIP HOSPITALITY FEATURES Intuition has a number of advanced features that provide hospitality businesses with better overall guest satisfaction and operational efficiency: Wake-up/Alarm Call: Accurate morning alarms and reminders are a vital service that guests expect from a quality hotel. Through Intuition operators can schedule an alarm call when it is requested by the guest, which eliminates the need to remember or communicate between differ

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All Datapulse applications are certified as Nortel Workforce Management to increase productivity and profits Compatible Products and are scalable with a simple through effective management of call flow and staffing upgrade path to IP. Our portfolio includes: Voice Activated Directory provides access to colleagues The Intuition suite of operator console software for and customers by calling one number and saying a name efficient, professional call handling and excellent service Call Recordin