Summary of the content on the page No. 1
User Guide for the Polycom®
CX300 Desktop Phone
®
Microsoft Lync™ 2010 Edition
| December 2010 | 1725-32504-001 Rev. B
Summary of the content on the page No. 2
Trademark Information ® POLYCOM , the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written
Summary of the content on the page No. 3
About This Guide Thank you for choosing the Polycom® CX300 Desktop Phone which enables a new era in unified communications currently unavailable with traditional desktop phones. Connecting a Polycom CX300 phone to a computer running ® Microsoft Lync™ 2010 allows you to place and receive telephone calls over your IP network connection. For more information on what’s new in Microsoft Lync 2010, refer to http://www.microsoft.com/communicationsserver/en/us/whats-new.asp This User Guide provide
Summary of the content on the page No. 4
User Guide for the Polycom CX 300 Desktop Phone iv
Summary of the content on the page No. 5
Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Assembling Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Summary of the content on the page No. 6
User Guide for the Polycom CX300 Desktop Phone Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8 Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9 3 Troubleshooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . 3–1 Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1 Controls, Placing and Receiving Calls
Summary of the content on the page No. 7
1 Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom® CX300 desktop phone. The Polycom CX300 phone provides a flexible and efficient means to access the advanced communication functions of Microsoft® Lync™ 2010. The Polycom CX300 supports advanced functionality including: • High definition audio for best possible voice calls • Convenient buttons for controlling calls • Driver-less plug and p
Summary of the content on the page No. 8
User Guide for the Polycom CX300 Desktop Phone Parts List The following components are included in your Polycom CX300 package: 1 Polycom CX300 desktop phone with attached USB Cable 2 Handset 3 Handset cord 4 Quick Start Guide and registration card Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your Phone This section describes how to assemble your Polycom CX300 desktop phone: • Connect
Summary of the content on the page No. 9
Getting Started with Your Phone 2 (Optional.) Connect the headset cord to the headset jack on the back of the phone. A list of supported headsets is available in the Voice section of Polycom’s Support web site at http://www.polycom.com/support/voicedocumentation/. If headsets are deployed in high electrostatic environments where users frequently disconnect and re-connect the headset to the phone, it is possible that the phone can be damaged by electrostatic discharge (ESD). Note You should
Summary of the content on the page No. 10
User Guide for the Polycom CX300 Desktop Phone Connecting the Phone to Your Computer To connect the Polycom CX300 desktop phone to your computer: >> Connect the USB cable (attached to the base unit) to a USB 1.1 or 2.0 port on your computer. The Polycom CX300 will not work if it is connected to a bus-powered USB hub. Note Upon powering up your phone, a splash screen appears. An example is shown below: 1 - 4
Summary of the content on the page No. 11
Getting Started with Your Phone Features of Your Phone The features of the Polycom CX300 desktop phone are: 1 Graphic Display—Shows information about calls, messages, time, date, and other relevant data. An example of the idle screen is shown below. The display backlight is lit when: — You are in a call. — You are changing the phone setting using the dial pad. For more information, refer to Changing the Phone Settings on page 1-8. — Microsoft Lync 2010 is interacting with the phone. — An appl
Summary of the content on the page No. 12
User Guide for the Polycom CX300 Desktop Phone 3 Hold Key —Holds an active call or resumes a held call. You can also use the Hold key to clear a phone number that you have entered before you have completed the call or to toggle between two active calls. 4 Delete Key —Delete displayed data or reject incoming call. 5 Message Waiting Indicator —Indicates that there are new unheard messages. 6 Dial Pad—These 12 keys provide the 10 digits, the 26 alphabetic characters, and special characters avai
Summary of the content on the page No. 13
Getting Started with Your Phone Before You Use Your Phone Phone Location Place your phone in a well-ventilated, flat, level, clean, and dry location near your computer. Connecting to Microsoft Lync 2010 After you have plugged the USB (connected to your phone) into your computer, the CX300 splash screen appears. If the Microsoft Lync 2010 is not running on your computer or the correct version is running, but you are not signed in, the Sign In screen appears. If theMicrosoft Lync 2010 that is
Summary of the content on the page No. 14
User Guide for the Polycom CX300 Desktop Phone a In the wizard, ensure that the Speaker and Microphone device options are both set to Polycom CX300 for the Handset or Headset setup pages. Click Next. b Ensure that the Speaker/Microphone or Speakerphone device options are both set to Polycom CX300. (You may need to select Custom in the top text box to enable you to properly select the speaker and microphone.) Click Next. c If you want ringing and other sounds made by your computer to output
Summary of the content on the page No. 15
Getting Started with Your Phone • Text Size Setting Volume Key Response Rate The volume key response rate sets how fast the volume changes after the user’s key press and how fast the phone’s volume increases or decreases in response to a user’s key press. To change the volume key response rate settings: 1 After you press the 5 dial pad key during startup, press 1 to continue with device settings, and then press 1 again to continue. 2 Press 1 for volume key settings. The message “You can adj
Summary of the content on the page No. 16
User Guide for the Polycom CX300 Desktop Phone 4 Press * to exit. Text Size Setting Two font sizes are supported for most languages: • A normal size • A larger size (factory default) The text size setting applies to all languages except Japanese, Chinese, Korean, Hebrew, Thai, Arabic, and Devanagari. Note To change the size of the display text: 1 After you press the 5 dial pad key during startup, press 1 to continue with device settings, and then press 1 again to continue. 2 Press 2 twice, and
Summary of the content on the page No. 17
2 Using the Basic Features of Your Phone Your Polycom® CX300 desktop phone is designed to be used like a regular ® handset. Calls may be placed or answered using the phone or the Microsoft Lync™ client window. Once installed and configured, the Polycom CX300 desktop phone and Microsoft Lync 2010 work in a tightly integrated manner. Voice input and audio output will be through the Polycom CX300 phone’s handset or speakerphone (or optionally connected headset) whenever Microsoft Lync 2010 i
Summary of the content on the page No. 18
User Guide for the Polycom CX300 Desktop Phone This chapter also provide information on: • Using Your Phone with Microsoft Office Live Meeting • Changing the Language • Restarting Your Phone To troubleshoot issues with the phone, refer to Troubleshooting Your Phone on page 3-1. This guide only describes how to use the Polycom CX300 desktop phone with Microsoft Lync 2010. For more information on how to use Microsoft Lync 2010, refer to your Microsoft documentation. If you require additional in
Summary of the content on the page No. 19
Using the Basic Features of Your Phone To place a call using the handset: >> Do the following steps in any order: — Pick up the handset. — Dial the desired number using the dial pad. The number appears on the graphic display. The numbers will automatically dial once the complete number is entered. To dial out immediately, press the # after you have entered the number. The dial tone that is played when you are off-hook dialing is either a long or a short tone. The dial tone is long when the sp
Summary of the content on the page No. 20
User Guide for the Polycom CX300 Desktop Phone Answering Calls When you get an incoming voice call, Microsoft Lync 2010 displays an audio popup notification in the lower right corner of your computer’s display. The popup provides contextual information about the caller to help you decide whether to accept the call, and it provides a variety of controls for handling the call. When the notification pop-up appears: • You can answer the call with the Polycom CX300 desktop phone or with Microso
