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IP Office
2030 & 2050 Telephone User Guide
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40DHB0002UKAG Issue 7c (17 May 2004)
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Table of Contents The 2030 & 2050 Phone ............................................................................................................. 1 Introduction to the 2030 and 2050 Phones................................................................................................. 1 Using the SCROLL Key.............................................................................................................................. 1 On-Hook Dialling, Speaker & Answer Release ..........
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Table Of Contents Setting Up a DSS Key .............................................................................................................................. 25 Using DSS Keys ....................................................................................................................................... 25 BLF Status Lamps .................................................................................................................................... 26 DSS Key Label ......
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The 2030 & 2050 Phone Introduction to the 2030 and 2050 Phones The diagram below shows a 2050 phone. • 2050: Phone with handsfree operation, DSS keys and BLF status lamps (see DSS Keys for more information). • 2030: Similar to 2050 but without BLF status lamps. This guide is for 2030 and 2050 telephones when used on an IP Office telephone system. The guide covers most of the features supported by the 2030 and 2050 phones. However, your phone may not be enabled to use all of the f
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2030 2050 User Guide Tones & Ringing The phone uses various tones and rings to indicate events. A sample of these appears below. You can alter the ringer volume, sound, switch it on/off, etc. For more information see section Ringer Controls. Incoming Calls: • Repeated Single Ring: Internal call. • Repeated Double Ring: External call. • Single Tone: Page call, see Answering a Page Call. Making Calls: • Dial Tone: Dial number. • Broken Dial Tone: Phone on divert or no calls, see Dive
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The 2030 & 2050 Phone Notes for Notes for INDeX Users This section is for 2030/2050 telephone users who were previously using their telephone on an Avaya INDeX telephone system. The same phones can be connected to an IP Office telephone system using an IP Office Digital Terminals (DT) expansion module or an INDeX Media Gateway. Most of the phone features will operate in the same way. Listed below are those which have some differences. Redial 1. Press REDIAL to see the last number dia
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Making Calls Notes on Making Calls When making calls, the display shows details about call progress. It also shows messages if you cannot make the call. • Call barring The system can bar you from dialling particular numbers or types of number (e.g. national, international). As the call barring settings vary for each site, this guide cannot fully detail their effect. Making Internal Calls During the call, the display shows the call progress. You can also make calls using the INDe
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2030 2050 User Guide Making External Calls The system may apply call barring to some or all external numbers. You can also lock your phone or bar it by wrong passcode entry (see The Phone Passcode). To dial an external call: 1. Dial the external number. There is no need to dial a prefix for an external call unless your System Administrator has specified otherwise. • If the phone displays ACCOUNT then you need to enter an account code before dialling the external number, see section Ac
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Speed Dials Using Speed Dials The system can store external numbers as speed dials. • System speed dials: Ask your System Administrator for a list. Note that call barring may still apply. • Personal speed dials: Your phone can also store up to 10 speed dials for your own use (see below). • IP Office Directory Entries: Entries in the IP Office Directory can be displayed and called. See Making Calls from the INDeX Directory. • Short Code Speed Dials: Additional speed dials may be
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Account Codes If ENTER ACCOUNT or NO ACCOUNT Appears If ENTER ACCOUNT or NO ACCOUNT appears when making a call, then you must enter an account code to continue. The system checks this against its list of codes before allowing the call. You must also do this before making a call if your phone displays ACCOUNT. To enter an account code at any time during a call, see Adding Voluntary Account Codes. To enter a forced account code: 1. Dial the account code. If you make a mistake, press DE
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Busy or Unanswered Options If Busy or Unanswered If your phone displays NUMBER BUSY when you call another extension, pressing SCROLL reveals a number of options you can use. Note that the busy extension may have settings to forward your call to another extension or to voice mail. The default time before this happens is 15 seconds. • CALLBACK: Arranges a callback that rings your phone when the extension called becomes free or is next used. • VMAIL: If the system has voice mail instal
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Actions During a Call Changing the Call Volume You can change the caller volume during a call. The phone has separate volume levels for both the speaker and the handset. To change the call volume: 1. During a call, press VOLUME. To change volume without making a call, just lift the handset or press ANSWER RELEASE first. 2. A slider appears. Adjusts this using the -keys on its left (softer) and right (louder). 3. When finished, press DONE. Switching to Handsfree You can switc
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2030 2050 User Guide Create a Conference Call During a call, you can add callers to create a conference of up to 64 calls in total. This option is not supported on all systems. To start or add to a conference: 1. Press HOLD to hold your current call (or conference). 2. Call the new person that you want in the conference. 3. If answered, ask if they wish to join a conference; if "yes" press CONFER, if "no" press HOLD. 4. If unanswered, press HOLD to retrieve to the first call. To ex
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Answering Calls Answering Normal Calls When calls arrive, the display shows information about the call before you answer. It gives a repeated double flash for external calls or a repeated single flash for internal calls. The ringer also shows the call type by a repeated single or double ring if on (see Switching the Ringer On/Off). To answer the call: 1. Lift the handset or press ANSWER RELEASE. Answering a Page Call When someone pages your phone (see Making a Page Call) or a grou
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2030 2050 User Guide Answering Other Extensions - Call Pickup Your extension can store a pickup group number. If an extension in your pickup group rings, then the PICKUP option appears. You can also pickup calls using DSS (see Using DSS Keys) or Soft DSS keys (see Using Soft DSS Keys). To pick up any ringing phone: 1. This option is available via a short code, contact your System Administrator. To pick up calls in your pickup group: 1. Press PICKUP to show the longest ringing ca
