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Avaya one-X™ Deskphone SIP
for 9640/9640G IP Telephone
User Guide
16-602403
Issue 1
December 2007
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Contents Contents Notices.............................................................................................................5 Introduction to the 9640/9640G SIP IP Telephone.......................................7 Overview...........................................................................................................................7 Scrolling and Navigation...................................................................................................8 About Icons.......
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Contents Forwarding Calls..........................................................................................20 Send all Calls..................................................................................................................20 Call Forwarding...............................................................................................................20 Turning off call forwarding..............................................................................................2
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Contents About Logging In to and Out of Your Telephone......................................31 Logging in to your telephone extension..........................................................................31 Logging out of your telephone extension........................................................................31 Index..............................................................................................................33 4 Avaya one-X™ Deskphone SIP for 9640/9640G IP Telephone U
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Notices Notices © 2007 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. Note: Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference. For full legal page
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6 Avaya one-X™ Deskphone SIP for 9640/9640G IP Telephone User Guide
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Introduction to the 9640/9640G SIP IP Telephone Introduction to the 9640/9640G SIP IP Telephone Your telephone provides many features, including a Phone screen to view and manage your calls, a Call Log, a Contacts list, an integrated WML browser, a menu of options and settings, and access to your voicemail. The 9640/9640G SIP IP Telephone provides this information in color. The "G" designation in 9640G means this telephone model has a built-in Gigabit Ethernet adapter which speeds data transmiss
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Scrolling and Navigation Name Description Message Waiting An illuminated red light in the upper-right corner of your phone Indicator indicates you have voicemail messages waiting. If Visual Alerting is enabled, this light flashes when you receive an incoming call. Missed Call The icon on the Call Log button is illuminated when you have missed Indicator calls. The top line shows the Missed Call icon and the number of calls missed. Prompt Line View the prompt line to see when you can use the right
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Introduction to the 9640/9640G SIP IP Telephone You can also select a line or feature without scrolling by pressing the corresponding line button. About Icons The icons in the following table indicate the state of a call, navigation choices, or the status of a contact whose presence you are tracking. Table 2. Icons in the Telephone Display Icon Description #X Number of calls missed, where # represents the number. Incoming call is ringing. Call is active. Call is on hold. Call is on soft hold (wh
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Telephone Stand Telephone Stand You can adjust the display screen to different angles. To move the display screen, gently pull from the top of the display screen towards you. As you pull the screen towards you, you will hear a clicking sound. Each of these clicks is a locking position for the display screen. Gently push on the display screen to adjust the screen to a previous position. Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephone, access a
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Avaya Menu Assign Favorites Entries lets you build a list of up to nine favorite contacts or features. See Setting up favorites for more information. Application Settings includes choices for personalizing button labels, turning call logging on or off and including bridged calls in your call log. Screen & Sound options includes choices for adjusting your phone's brightness and contrast, ring pattern, background logos, and button clicks and tones. Language and Region settings includes choices for
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Options & Settings Configuring call timers You can set your call settings to display the duration of calls. You can turn the call timer display on or off. 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Display Call Timers. 7. Press Change or OK or use the Left/Right arrows to change the setting. 8. Press Save. Setting redial options You can set Redial to dial the last number you dialed or to display a list o
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Avaya Menu Setting dialing options Your phone has two dialing options. You can dial as you normally would, for example, pick up the handset, get a dial tone, and dial the number you want (on-hook dialing). Or, you can set "edit dialing" which mimics how you dial a call on a cell phone - you can enter all or part of the number, backspace to correct a digit if needed, and when ready, initiate the dialing process using a softkey. 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select
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Options & Settings Adjusting the brightness of the display 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Screen & Sound Options... 5. Press Select or OK. 6. Select Brightness. 7. Press Select or OK. 8. Scroll to the right or left to adjust the brightness. 9. Press Save or OK. Turning button click sounds on and off 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select
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Avaya Menu Changing the background logo If your system administrator has set up an alternate background choice, you can change the logo your screen displays. 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Screen and Sound Options... 5. Press Select or OK. 6. Select Background Logo. 7. Press Change or OK or use the Right/Leftarrows to change the logo. 8. Press Save. Changing the skin If your system administrator has set up skin choices, you can change the
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Options & Settings Turning automatic gain control on or off 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Advanced Options... 5. Press Select or OK. 6. Select Automatic Gain Control... 7. Press Select or OK. 8. Select the device (Handset, Headset, or Speaker) for which you want to turn AGC on or off. 9. Press Change or OK or use the Right/Left arrows to turn AGC on or off. 10. Press Save. Changing the language 1. Press Avaya Menu. 2. Select Options & Set
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Answering a Call 5. Press Select or OK. 6. To unassign an existing speed dial contact, scroll to the line you want to unassign and press Clear. Proceed to the next step to reassign that number. 7. To add a speed dial contact, scroll to the first unassigned line and press the Assign softkey or the OK button. 8. Scroll to the contact you want to assign and press Select or OK. 9. Select the telephone number you want to assign. 10. Press the Save softkey or the OK button. Setting up favorites Yo
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Making an emergency call Sending an incoming call directly to voicemail Scroll right to access the Feature menu and select the Transfer to Voicemail feature. Ignoring an incoming call Press Ignore to turn off the ringer for an incoming call. Making a Call If you are not on a call, simply dial the number you want to call. If your dialing option is set to "editable" you can edit the number as you enter it, then call it using softkeys; see Making a call using edit dialing for information. Use
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Muting a Call Speed dialing a person On the Phone screen, press and briefly hold the dialpad key assigned to the person you want to call. Note: To assign speed dial numbers to up to 10 contacts, see Setting up speed dialing. Autodialing a pre-assigned number Your system administrator may set up frequently called numbers such as Information Technology or the Help Desk as Autodial numbers, so you can dial them with one touch. 1. From the Phone screen, scroll right twice to display the System
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Send all Calls Putting a Call on Hold 1. Press Phone to view the main Phone screen, if necessary. 2. If you are not active on the line you want to put on hold, select that line. 3. Press Hold. Note: A hold timer may display when you put a call on hold. For more information, see Configuring call timers. 4. Press Resume to retrieve the call. Transferring a Call 1. From the Phone screen, select the line you want to transfer. 2. Press Transfer or OK. 3. Dial the telephone number, or call the p
