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Digital Solutions Division
Voice Processing System
User Guide
June 2004
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© Copyright 2004 Publication Information Toshiba America Information Systems, Inc. Toshiba America Information Systems, Inc., Digital Solutions Division, reserves the right, without prior notice, to revise this Digital Solutions Division information publication for any reason, including, but not limited to, All rights reserved. No part of this manual, covered by the copyrights utilization of new advances in the state of technical arts or to simply hereon, may be reproduced in any form or by
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TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Digital Solutions Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNL
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Toshiba America Information Systems, Inc. Digital Solutions Division Limited Warranty Toshiba America Information Systems, Inc., (“TAIS”) warrants that this voice processing equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used under other than normal
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Contents Introduction Organization ................................................................................................................v Conventions ................................................................................................................vi Action/Response Table ....................................................................................... vii Related Documents/Media ......................................................................................
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Contents Chapter 2 – Getting Started Message Destination Selections ...................................................................................9 Personal Distribution Lists .....................................................................................9 System Distribution Lists .....................................................................................10 Directory ............................................................................................................
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Contents Chapter 5 – Manage Mailbox Chapter 5 – Manage Mailbox Change Your Greeting ............................................................................................... 46 Create or Record Over a Personal Greeting ........................................................ 47 Change Your Greeting Selection ......................................................................... 49 Review a Greeting .........................................................................................
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Contents Chapter 6 – Integration Features iv Strata CTX28 Voice Processing User Guide 06/04
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Introduction This guide describes the voice messaging capabilities and procedures for making your voice mail system work for you. Organization This guide is divided as follows: • Chapter 1 – The Grand Tour is an overview of the voice mail system. Topics covered are: features to personalize your mailbox; an explanation of message queues, types and destinations; special delivery options; playback/recording controls; and available user options. Chapter 2 – Getting Started provides instruction
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Introduction Conventions Conventions Conventions Description Elaborates specific items or references other information. Within Note some tables, general notes apply to the entire table and numbered notes apply to specific items. Important! Calls attention to important instructions or information. Press to answer a call to the Extension Number. Each station can have multiple extension buttons. Incoming calls ring the extension button(s) from the top down. For example, station 10’s extensions
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Introduction Related Documents/Media Conventions Description Grey words within the printed text denote cross-references. In the See Figure 10 electronic version of this document (Library CD-ROM or FYI Internet download), cross-references appear in blue hypertext. Action/Response Table Actions you perform appear The immediate response to the action performed in this column. They can appears in this column. Additional notes and comments consist of either a single step are also included. or a s
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Introduction Related Documents/Media viii Strata CTX28 Voice Processing User Guide 06/04
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The Grand Tour 1 This chapter provides an overview of the system and covers the following general topics: Features to personalize your mailbox Message queues Message types Greetings Special delivery options Future delivery Message destination selections User options User prompts User tutorial (New User) Strata CTX28 Voice Processing User Guide 06/04 1
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The Grand Tour Overview Overview Your voice mail system manages multiple voice processing functions simultaneously 24-hours-a-day, 7-days-a-week. Your mailbox is always available for callers to leave private voice messages. In addition, you can update your greeting at your convenience or send and receive messages from any tone-dialing telephone. Callers control their own progress through the system. They no longer have to wait for a person to answer the telephone. If your extension is busy o
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The Grand Tour Overview MAIN MENU Exit User Mode HANG UP PLAY MESSAGES SEND MESSAGES MANAGE MAILBOX Play the next message Enter one of the following: Change your Greeting Save the current message Change your User Options User ID plus Delete the current message Manage your Lists Directory plus name Forward the current message Select ~ for a Personal List Personal List (1~7) Reply to the current message Review your current list System List (1~7) Special Functions Add a User ID to the lis
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The Grand Tour Features to Personalize Your Mailbox Features to Personalize Your Mailbox Your voice mail processing system offers a variety of features to personalize your User ID Mailbox. The following are a few of those features: User ID Mailbox Security Code – Your User ID mailbox has a security code. The code must be entered by you in order to “log into” your User ID mailbox, giving you access to your messages, settings, greetings, etc. (see “Change Your Security Code” on page 18). N
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The Grand Tour Message Queues Note The Pending messages feature is available on a mailbox-to-mailbox basis. Check with your System Administrator to find out if your mailbox is configured for this feature. When you press from the Main Menu to play messages, your voice mail system automatically accesses the New Message Queue. A new message begins to play based on the type (urgent messages play first) and order received (FIFO/LIFO). If no new messages exist, your voice mail system automatica
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The Grand Tour Message Types Message Types New and Saved Messages can consist of the following special types of messages— forwarded and message reply. Forwarded Message Any message sent to you can be forwarded to a single destination or a personal or system distribution list. When forwarding a message, recording a message (comment) is optional. Reply Message Messages to which you want to send an immediate answer can be sent as a reply message. When replying to a message, your voice mail syste
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The Grand Tour Greetings Greetings You can select either a personal or system greeting to play to callers when you do not answer or when your telephone is busy. Depending on how your system is configured, callers may hear a separate busy greeting—the system or the custom busy greeting. See “Change Your User Options” on page 51 for details. Personal Personal greetings are greetings that you record for callers. Your voice mail system stores all recorded greetings under the personal greeting n
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The Grand Tour Special Delivery Options Special Delivery Options In addition to recording and sending a new message, you can mark the message urgent, private, or request a return receipt. Urgent Messages can be marked urgent by the sender and always play first in the New Message Queue. After the message plays, the urgent status is removed. Private Messages can be marked private by the sender. The same options, such as saving and deleting, apply to the private messages; however, a private mess
