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PERCEPTION 4000
PERCEPTION 4000
ELECTRONIC TELEPHONE USER GUIDE
Release 2.0
© COPYRIGHT 1993 TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
All rights reserved. No part of this manual may be reproduced in any form or by any means —
graphic, electronic, or mechanical, including recording, taping, photocopying, or the use of
information retrieval systems — without express written permission of the publisher of this material.
Issue 2, December 1993
SECTION 4000-004-000
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PERCEPTION 4000 TRADEMARKS AND SERVICE MARKS The following trademarks and service marks are used in this document: ® MEGACOM : registered trademark of American Telephone and Telegraph ® STRATA : registered trademark of Toshiba America Information Systems, Inc. Software Defined Network: service of American Telephone and Telegraph ® STRATA : registered trademark of Toshiba America Information Systems, Inc. In accordance with U.S. Copyright Law, a license may be required from the American S
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Table of Contents PERCEPTION 4000 TABLE OF CONTENTS Subject Page INTRODUCTION General Description ............................................................................................. v Purpose................................................................................................................ v Organization......................................................................................................... v How to Use This Guide ..........................................
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PERCEPTION 4000 TABLE OF CONTENTS Subject Page Camp-on .............................................................................................................. 4-20 Camp-on Transfer................................................................................................. 4-22 Code Calling......................................................................................................... 4-23 Consultation Hold......................................................................
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PERCEPTION 4000 TABLE OF CONTENTS FIGURE LIST FIGURE TITLE PAGE I-1 Sample Page........................................................................................................ vii 1-1 10-key Electronic Telephone (6510-S) ................................................................. 1-8 1-2 20-key Electronic Telephone (6520-H)................................................................. 1-9 1-3 20-key Display Electronic Telephone (6520-SD)..........................................
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PERCEPTION 4000 TABLE OF CONTENTS THIS PAGE INTENTIONALLY LEFT BLANK iv
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Introduction PERCEPTION 4000 INTRODUCTION GENERAL DESCRIPTION ® The PERCEPTION 4000 system provides your Toshiba electronic telephone with a variety of calling and messaging features. Available call features include basic functions, such as Call Forward, Call Park, and Call Pickup, as well as call features such as Three-way Calling and Eight Party Conference. All features are available through the use of either programmed feature access keys or designated feature access codes. Messages can also
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PERCEPTION 4000 INTRODUCTION listings, which allow you to record your system’s code call paging zones, code call identity codes, and voice paging zones. A list is also provided for you to record your system’s feature access codes, which you can use to access features that are not directly assigned to keys on your telephone. Additional lists are provided for you to record various trunk group access codes and frequently-called telephone numbers. HOW TO USE THIS GUIDE Your telephone’s specific call
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PERCEPTION 4000 INTRODUCTION ACTION TEXT SPECIFIC INSTRUCTIONS ON HOW TO PERFORM A PROCEDURE ARE NUMBERED AND ENTERED IN THE LEFT-HAND COLUMN. CHAPTER PERCEPTION 4000 FEATURE OPERATION TITLES AUTOMATIC ANSWER FIRST LEVEL By activating the Automatic Answer feature, you can answer internal HEADINGS calls or intercom calls through the telephone speaker, without having to press a line appearance key or activate the telephone's speaker and microphone. Automatic Answer is activated through the u
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Chapter 1 PERCEPTION 4000 GENERAL INFORMATION PHYSICAL CHARACTERISTICS FIXED KEYS Each Toshiba electronic telephone has four fixed feature access keys: Microphone Control Key (MIC) This key activates and deactivates the telephone’s built-in microphone. The key’s accompanying LED indicates the status of microphone operation (LED lit—microphone on; LED off—microphone off). Speaker Key (SPKR) This key activates and deactivates the telephone’s built-in speakerphone. The key’s accompanying LED indica
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PERCEPTION 4000 GENERAL INFORMATION and calling/called party information. The display also denotes when a particular feature has been accessed, by displaying the feature name. Additionally, the telephone displays Message Waiting information, informing users when a callback message or voice mail message has been left at their station. SCROLL, PAGE, AND MODE KEYS The SCRL, PAGE, and MODE keys reside on 6500 20-key display electronic telephones, and are located just to the right of the Liquid Cry
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PERCEPTION 4000 PERCEPTION 4000 GENERAL INFORMAITON GENERAL INFORMATION LINE APPEARANCE KEY LED INDICATIONS/FLASH RATES STATE FLASH RATE Idle Off Ringing/Recall .5 on; .5 off; repeating (Internal) Ringing/Recall .375 on; .125 off; repeating (External) I-Use Steady on I-Hold .125 on; .125 off; 2.0 on; .125 off; repeating In-Use Steady on In-Hold .05 on; .05 off; repeating ADVANCE TONE Three short tones which indicate that a call is about to be routed through a more expensive Least Cost Routing (L
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PERCEPTION 4000 GENERAL INFORMATION OVERRIDE ACCESS TONE Following Override Warning Tone, the subject of an Attendant Override will hear a continuous low volume tone while the call is being overridden. QUIET TONE A silent tone which is heard by parties placed on hold when a system does not utilize the Music-on-Hold feature. Quiet tone also occurs during the operation of some features. RECALL DIAL TONE Three short pulses followed by continuous tone. This tone indicates that additional digit entr
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PERCEPTION 4000 PERCEPTION 4000 GENERAL INFORMAITON GENERAL INFORMATION RECALL RINGING Indicated by a fast muted ringing signal generated through the telephone speaker. A recall can occur during Call Hold, Call Park, Call Transfer, or Camp-on feature operation. TIMERS Throughout this user guide are several references to time periods that precede feature operation or availability, and that serve in system error detection. Each of these timers is referred to as a predetermined time period, and is
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PERCEPTION 4000 GENERAL INFORMATION PRIVATE LINE This line has its own associated private trunk group, and can be reached only by external callers or by an internal attendant. The use of a private line provides the caller with access to the private trunk group. A private line can be programmed in the system database to automatically dial a predetermined destination. HOTLINE A hotline is a direct line to a defined destination. Other call features can only be accessed from a hotline after the hot
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PERCEPTION 4000 PERCEPTION 4000 GENERAL INFORMAITON GENERAL INFORMATION PRIME LINE PREFERENCE Your station’s prime line will be automatically accessed when your station is taken off-hook. RINGING LINE PREFERENCE If your station has multiple line appearances, Ringing Line Preference will allow you to automatically access any ringing line, without the need to manually select the line. If more than one line is ringing at the same time, the longest ringing line will be accessed. IDLE LINE PREFERENCE
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PERCEPTION 4000 GENERAL INFORMATION HANDSET DIALPAD MESSAGE MSG WAITING KEY RLS RELEASE KEY ABC DEF 1 2 3 SPEAKER GHI JKL MNO 4 5 6 PRS TUV WXY MODULAR FLEXIBLE CORD 7 8 9 KEYS OPER # 0 * MIC CONF/TRNS SPKR HOLD RNG VOL MICROPHONE MICROPHONE FEATURE AND KEY FUNCTION LEDS SPEAKER SLIDING ON/OFF KEY MEMO TRAY RINGER VOLUME CONTROL SWITCH CONFERENCE/ SPEAKER VOLUME TRANSFER KEY CONTROL SWITCH HOLD KEY Figure 1-1 10-key Electronic Telephone (6510-S) 1-8
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PERCEPTION 4000 GENERAL INFORMAITON HANDSET DIALPAD MESSAGE MSG WAITING KEY RLS RELEASE KEY SPEAKER MODULAR FLEXIBLE CORD KEYS MIC CONF/TRNS SPKR HOLD RNG VOL MICROPHONE MICROPHONE FEATURE AND KEY FUNCTION LEDS SPEAKER SLIDING ON/OFF KEY MEMO TRAY RINGER VOLUME CONTROL SWITCH CONFERENCE/ SPEAKER VOLUME TRANSFER KEY CONTROL SWITCH HOLD KEY Figure 1-2 20-key Electronic Telephone (6520-H) 1-9
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PERCEPTION 4000 GENERAL INFORMATION LCD DISPLAY SCRL SCROLL KEY PAGE PAGE KEY HANDSET MODE MODE KEY DIALPAD MESSAGE MSG WAITING KEY RLS RELEASE KEY SPEAKER MODULAR FLEXIBLE CORD KEYS MIC CONF/TRNS SPKR HOLD RNG VOL MICROPHONE MICROPHONE FEATURE AND KEY FUNCTION LEDS SPEAKER SLIDING ON/OFF KEY MEMO TRAY RINGER VOLUME CONTROL SWITCH CONFERENCE/ SPEAKER VOLUME TRANSFER KEY CONTROL SWITCH HOLD KEY Figure 1-3 20-key Display Electronic Telephone (6520-SD) 1-10
