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s
Hicom 118
optiset E standard
optiset E advance / advance plus
optiset E memory
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User Guide Introduction .............................................................................................. 5 Executive / Secretary Features .............................................................. 7 Dial Executive / Dial Secretary ................................................................7 Answering Calls for Executive/s...............................................................8 Exec Ringer Options .....................................................................
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User Guide - Cont’d Optional Features ..................................................................................22 Programming Keys.................................................................................22 System Abbreviated Dialling ..................................................................23 Last Number Redial ............................................................................... 23 Night Service.................................................................
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Introduction This guide is designed to assist extension users on a Siemens Hicom 118 Communication System to use all authorised features. Your extension may not be authorised ***** to use all features. The Siemens representative can confirm features that are available to you. ***** - authorised features are those features that your company has designated for your use and may vary from extension to extension. Your extension may also be subject to trunk barring thus restricting where you may dial.
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Introduction - Cont’d The telephones are easily recognised by three dialogue keys namely: ✔ Yes Key Forward Scroll Key Backward Scroll Key The Siemens optiset E Digital Feature telephones operate via a Menu- controlled User Guidance Display System. The display will automatically offer you a choice of the available options most suited to the task you are about to carry out. Glossary LED - Light Emitting Diode Shuttle - Alternating between calls DDS - Direct Destination Select (External number) DS
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Dial Executive / Dial Secretary The Dial Exec / Dial Secr keys have multiple functions These keys provide direct access to the Executive or Secretary without using the Transfer option. The LED indicates when the Executive or Secretary is busy on a call. Transfer a Call to the Executive or Secretary. - press Dial Executive / Dial Secretary key - announce call - replace handset Dial Executive or Secretary - press Dial Executive / Dial Secretary key 7 Executive / Secretary Features
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Answering Calls for Executive/s When the Secretary is FREE, calls for the Executive/s will ring on the Secretary’s extension. Answer Call for Executive/s when FREE CALL from: external ans. incoming call? - Exec LED will flash on Secretary extension - lift handset or press Speaker key Transfer the call - press Dial Executive key - announce the call - replace handset or press Release key When the Secretary is BUSY, calls for her Executive/s will flash on Incom Exec key/s. Answer Call for Executive
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Exec Ringer Options Incoming calls for the Executive may be routed in several ways for answering:- 1 Ring on Secretary’s extension 2 Ring on Executive’s extension 3 Ring on both extensions 4 Ring on any other selected extension Ring on Secretary’s extension - press Exec Ringer key on Secretary extension - Exec Ringer LED is on Incoming calls for the Executive will ring on the Secretary’s extension and flash on the Executive’s Dial Secr and Incom Exec key’s. Ring on Executive’s extension - press
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Call Forwarding / Divert This feature allows for 3 types of forwarding, or diversion, of your calls to an extension of your choice. If the Secretary is diverting calls to a destination which is different from the Executive’s destination then the Exec Ringer key must not be pressed. Programme Call Forwarding / Divert - press Divert key diversion type: 1=all calls? - scroll to required type of forwarding (1,2 or 3) - press ✔ ✔ ✔ key to confirm ✔ ✔ to: - enter required extension number ✔ ✔ - pres
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Internal and External Dialling Handset Operation - lift handset, listen for internal dial tone - dial the required extension number or external number preceded by line access code (code is normally 0) Handsfree Operation - do not lift handset - dial the required extension number or external number preceded by line access code (code is normally 0) V Your telephone may have restricted dialling facilities, e.g. trunk calls may not be permitted. Dialling the Switchboard Handset Operation - lift hand
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Call Transfer You may transfer an internal or external call from your extension to any other extension or to the switchboard. Transfer to a Free Extension (Announcing the Call) - press ✔ ✔ ✔ ✔ ✔ key to confirm enquiry option - dial required extension - announce the call and replace handset Transfer to a Free Extension (Call not Announced) - press ✔ ✔ ✔ ✔ ✔ key to confirm enquiry option - dial required extension - replace handset when ring tone is heard - the call has now been transferred Tra
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Call Transfer - Cont’d If the extension remains busy or unanswered the call will automatically be transferred back to your extension. recalling from: 23 ans incoming call? - lift handset 13
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Enquiry Call This feature allows you to hold an existing call, dial another extension or an external number, conduct a conversation without the original caller overhearing, and then return to the original caller. This call can also be converted to a 3 Way conference. Activate Enquiry Call - press ✔ ✔ ✔ ✔ ✔ key to confirm enquiry option - dial required extension number or dial 0 and required external number - conduct conversation - press ✔ ✔ ✔ ✔ ✔ key to confirm Return to held call? option to
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3 Way Conference You are engaged on a call and wish to include a third party. The third party may be either external or internal. Activate Conference - you are engaged on a call - scroll to set up Conference option - press ✔ ✔ ✔ ✔ ✔ key please dial return to held call - dial required extension or 0 and external number ext 12 Conference? ✔ ✔ - press ✔ ✔ ✔ key to set up conference - warn tone is heard and all three parties are connected End Conference Conference clear Conference? - press ✔ ✔
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Call Pickup The Call Pickup feature allows you to answer any ringing extension in your pickup group from your telephone. Activate Call Pickup An extension within your pickup group is ringing - Call Pickup LED flashes - a ping ring will also alert you to an incoming call CALL for: 23 group pickup? - lift handset, listen for internal dial tone - press Call Pickup key - you have now answered the call or - Call Pickup LED flashes - a ping ring will also alert you to an incoming call CALL for: 23 gr
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Transfer a Second Caller Answer Second Call If you are busy on a call when the Call Pickup LED flashes and you wish to answer the waiting call. - ask existing caller to hold - press Call Pickup key - first call is placed on hold - second call is now on the line external return to held call? Transfer Second Call - scroll to enquiry? option - press ✔ ✔ ✔ key to confirm enquiry? option ✔ ✔ external return to held call? - dial required extension number - press Release key Return to 1st Caller plea
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Call Park This feature allows you to Park an external or internal call on your extension to be retrieved at any extension or from the switchboard. There are 10 Park positions (0-9 on keypad). Park a Call - press Park key plus location number (0-9) - replace handset - call is now parked Retrieve a Parked Call before Recall - lift handset, listen for internal dial tone - press Park key plus location number (0-9) - you are now connected to the caller or - press Park key plus location number (0-9) -
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Call Back Call Back requests can be left on extensions which have been rung and not answered or are busy. Activate Call Back Busy - called extension is busy - press ✔ ✔ ✔ ✔ ✔ key to confirm Call Back? option CALL BACK set - replace handset or press Release key The system will automatically call you back when both your extension and the called extension are free. CALL BACK: 12 - lift handset - ring tone is heard as the required extension is rung Activate Call Back No Answer - called extension d
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Call Forwarding / Divert This feature allows for 3 types of forwarding, or diversion, of your calls to an extension of your choice. Programme Call Forwarding / Divert - press Divert key diversion type: 1=all calls? - scroll to required type of forwarding (1,2 or 3) - press ✔ ✔ ✔ key to confirm ✔ ✔ to: - enter required extension number ✔ ✔ - press ✔ ✔ ✔ key to save When you lift the handset special dial tone will be heard to remind you that the feature is activated Cancel Call Forwarding / Di
