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6210 / 6220
User Manual
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Contents Introduction.......................................................................................... 1 General Features ............................................................................... 1 Models/Options .................................................................................. 1 Controls and Indicators ...................................................................... 2 Operation ................................................................................
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Terminal Mode ................................................................................. 36 Installation Password ....................................................................... 37 Reset to Factory Default Settings .................................................... 39 Voice Announce ............................................................................... 40 Administration Options..................................................................... 44 Administration Option
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Introduction ________________________ General Features Tone Commander 6210 and 6220 ISDN Telephones are easy to use multiline terminals with advanced automatic setup capabilities. S/T and U interface models are available with 10 or 20 call appearances. The phones support either National ISDN or Lucent 5ESS Custom ISDN. Features of the 6210 and 6220 include: • AutoSPID and • Automatic Switch Type Parameter Download Detection • Call Log • Message Waiting Indication • Call Timer • Ringing Control
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Model Multifunction Keys ISDN Connection 6210T 10 (40 with 6030X) S/T 6220T 20 (50 with 6030X) S/T 6210U 10 (40 with 6030X) U 6220U 20 (50 with 6030X) U __________________ Controls and Indicators 2 Tone Commander 6210/6220 User Manual
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1) Display – shows the call state, caller ID, dialed digits, network call control messages, and elapsed time during calls. When not on a call, the date, time of day, and softkey options are displayed. The viewing angle can be adjusted by tilting the display, then changing the contrast setting – see page 63. 2) Softkeys (4) – select the function displayed above the key on the second line of the display. 3) Call Key – selects the Call Directory, Call Log, and Call Identification Display modes. 4)
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11) Speaker Key – enables/disables the speakerphone. A green indicator on the key is lit when the speakerphone is in use. 12) Dial Pad – dials telephone numbers, and sends DTMF tones to external equipment such as voice mail systems. The dial pad is used for number entry during setup. 13) Transfer Key – places the current call on hold, and selects an idle call appearance for transferring the call. A second press completes a transfer. 14) Conference Key – adds other parties to a conference call. 1
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Operation ___________________________ Placing a Call Selecting a Call Appearance If the Call Preference option (page 61) is set to Idle or Ringing, your telephone will automatically select an idle call appearance when you go off-hook, or activate the speakerphone when you press a Speed Dial, DSS, REDIAL, dial pad, or UNANS-DIAL key while on-hook. Automatic Call Appearance Selection Lift the handset, press the Spkr key, or press a dial pad key to select an idle call appearance. Manual Call Appe
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Last Number Redial The Redial feature dials the last number that was dialed with the dial pad or a Speed Dial key. Digits dialed after a call is connected are not saved. Select REDIAL to redial the last number. Using the Call Log – refer to page 11. Using the Call Directory – refer to page 14. Using Speed Dial Keys Speed Dial keys automatically dial a series of up to 24 digits when pressed. If your telephone is on-hook, an idle call appearance will be selected before dialing. If you are already
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Using DSS Keys DSS keys are a special type of Call Appearance/Directory Number keys that are programmed with speed dial numbers to provide Direct Station Selection. When the call appearance is idle or busy, DSS keys act like Speed Dial keys, to call a station. When ringing, DSS keys act like CA/DN keys, to answer a call. Press an idle DSS key to dial the selected station number. If the station associated with the DSS key is ringing, the call appearance will be answered. _______________________
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________ Bridging a Shared Call Appearance You can bridge (connect to) an active call on a call appearance that is shared with other terminals, unless call privacy is enabled at the network. Press the busy Call Appearance key for the call you want to bridge. Lift the handset or press the Spkr key. The call duration timer begins when you are connected to the call. To disconnect from the call, replace the handset or press the Spkr key. The other parties will remain connected. ____ Displaying C
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_______________________ Transferring Calls Use this feature to transfer an active call to another party. Press the Tran key while in an active call. The current call is placed on hold, and an idle call appearance is automatically selected. The Tran indicator flashes (on some network switch types, the Conf indicator may light instead of the Tran indicator). Dial the party you want to transfer the call to with the dial pad or a Speed Dial key. Wait until the called party answers to announce the
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Conferencing a Held Call Press the Conf key while you are on an active call with another call on hold. The current call is placed on hold and an idle call appearance is automatically selected. The Conf indicator lights. Press the Call Appearance key for the held call you wish to add to the conference. Press the Conf key to conference all parties together. Repeat the above steps to add another party. Dropping the Last Party Press the Drop key to remove the last party added to a conference. Termin
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Privacy Prevents other users from bridging on your active call. Group Call Pickup Answers a call ringing at another telephone in your workgroup. Directed Call Pickup Answers a call ringing at a specified telephone. Automatic Callback (Recall) Calls you when a dialed busy station becomes idle, then redials the station when you answer. Message Waiting Lights the Message Indicator on your telephone when you have a voice mail message. _______________________ Using the Call Log What does the Call L
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Viewing the Call Log Call Press the Call key. CALL MENU DIR LOG ID Select LOG. A password may be set to prevent unauthorized entry into your call log. When prompted for a password, enter your 4-digit password with the dial pad. Press the Done key after entering the password. To change or remove the password, please refer to page 64. SELECT CALL LOG TYPE UNANS ANSWD OUT Select the type of call you want to view – UNANS (unanswered), ANSWD (answered), or OUT (outgoing). A key indicat
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Shortcut to the Unanswered Call Log If any calls ringing at your telephone were unanswered, UNANS will appear in the display. You can select UNANS to enter directly into the Unanswered call log. After you have viewed the unanswered call log, the UNANS display indication will clear until new calls are received. Dialing a Call Log Entry With the call you want to dial showing in the call log display, select DIAL. An idle call appearance will be automatically selected. The directory number from the
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__________________ Using the Call Directory What is the Call Directory? The Call Directory is a softkey-based speed dialing system that can store up to 36 entries. A name display identifies each entry. Use the directory to store frequently-dialed numbers when additional Speed Dial keys are not available. Directory entries are displayed on nine screen pages, with four entries per page. The current directory page number (1-9) will be shown at the upper right of the display. Dialing from the Call
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_________________ Using the Speakerphone The speakerphone feature allows two-way hands-free conversation and on-hook dialing. Placing and Answering Calls The Call Preference option (page 61) determines the behavior of your telephone when the Spkr key is pressed. If this option is set to Idle or Ringing, your telephone will automatically select an idle call appearance when you press the Spkr key, or activate the speakerphone when you press a Speed Dial or DSS key while on- hook. With the Ringin
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___________________ Using Voice Announce The Voice Announce feature may be used to provide hands-free call announcing of screened calls or station-level paging when your phone is on-hook. Incoming calls that meet specific predefined criteria (see page 40) can be answered automatically by the speakerphone. The microphone can be automatically disabled for announcing only, or enabled to allow two-way conversations. You can enable or disable Voice Announce at any time. Enabling/Disabling When the
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________________________ Using a Headset Headset Mode Operation Your telephone can be set for handset or headset use (see page 62). With a headset, the Spkr key is used as the hookswitch, and the speakerphone feature is disabled. Optimizing the Phone to Match Your Headset Headset models may vary in their microphone sensitivities and receive levels. Your telephone provides adjustments for transmit and receive levels to accommodate most headsets – see page 62. _____________ Adjusting the Recei
