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S So ou un nd dS Stta attiio on n IIP P 4 40 00 00 0 S fo IP r SIP USER GUIDE
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User Guide
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SoundStation IP 4000 SIP 1.6
January 25, 2006
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Contents Introduction ............................................... 1 Parts List ................................................... 1 ® Installing SoundStation IP 4000 SIP ............. 2 Connecting Network and Power Source ................................2 Features .................................................... 3 ® Using SoundStation IP 4000 SIP .................. 4 Placing a Call ........................................................................4 Answering a Call ..............
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Optional Features ..................................... 12 Text Messaging ....................................................................12 Presence / Status / Buddy Lists ...........................................13 Troubleshooting ........................................ 15 Safety and Compliance ............................... 16 Part 15 Rules .......................................................................16 Class B Digital Device or Peripheral ...................................
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Introduction ® Thank you for choosing the SoundStation network is prepared for connecting the ® IP 4000 SIP. This conference phone SoundStation IP 4000 SIP phone or con- ® provides multi-person audio conferencing sult the Administrator Guide SoundPoint / ® capabilities for small to medium confer- SoundStation IP SIP for more informa- ence rooms within a SIP internet protocol tion. As well, be sure to read the Parts List telephony system. In this User Guide you and the Safety and Compliance
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® Installing SoundStation IP 4000 SIP ® This section provides basic installa- The SoundStation IP 4000 SIP User tion instructions and information for Guide includes regulatory compliance obtaining the best performance with the information that your system administra- ® SoundStation IP 4000 SIP phone. If you tor should review and can also be found at require additional information or assis- www.polycom.com. tance with your new phone, please contact your system administrator. Connecting Netw
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Features LED Indicators ® The LEDs located on the top of your SoundStation IP 4000 indicate the current status of the phone. Green - your call is in progress. Flashing green - a call is incoming. Blinking green - your call is held by the far end. Red - your call is muted. Blinking red - you have placed the call on hold. Keys Scroll Menu Navigate up or down Displays a menu of settings and options. through displayed lists. Exit Exits from current screen to previous menu. Select Choose a menu it
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® Using SoundStation IP 4000 SIP Placing a Call 1. To obtain dial tone, press the key or the New Call soft key. 2. Dial the desired number, OR † Dial by SIP URL or IP address: • After obtaining dial tone press Name • Enter URL or IP (press * for “.” and # for “@”) • Press Send to complete the call. Users also have the option to dial directly from the dial pad without first getting dial tone. Simply enter the number then press the key or press the Dial soft key. In all cases, the acti
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Call Hold and Resume During a call, press the Hold soft key. The call will be placed on hold and this will be indicated on the display. The three LEDs will blink red to indicate that a call is on hold. Press the Resume soft key to retrieve the call. Multiple Calls on Hold If multiple calls are on hold, use the arrow keys to switch between the calls then press the Resume soft key to retrieve the desired call. If more than one call is on hold, an indication will appear on the display
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Local Conferencing Ending the call on the conference A conference may be created with two other originator’s phone will terminate the parties using the phone’s local conferencing conference. feature. 1. Place a call to the first party. 4. When the second party answers, 2. Press the Confrnc soft key to create press the Confrnc soft key again to a new call (the active call is placed join all parties in the conference, on hold). or press the Split soft key to put 3. Dial the phone number of
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Ending a Call Press the key or the End Call soft key. Redial To redial another previously dialed Press to place a call to the last number, press the key, and select dialed number. Features, Call Lists, Placed Calls. You will see a list of previously placed calls. Choose the number you wish to redial and press Dial. Call Forwarding Calls may be Forwarded (Diverted) to To turn call forwarding off: another extension as follows: 1. Press the Forward soft key from the 1. Press the Forward
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Time and Date Time and Date is clearly displayed on the 1. Press . ® SoundStation IP 4000 SIP phone. If the 2. Select Settings followed by Basic, phone cannot obtain a time and date from Preferences, Time & Date. the server, the display will flash. Contact 3. Select from Clock Date, Clock Time, your system administrator if either time or Clock Order, or Enable/Disable. date is incorrect. Users have control over 4. Scroll through the options via the up the format of the display. Select opti
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Call Lists A local list of calls missed, received, and placed Choose: is maintained by the phone. 1. Edit to amend the dial string if necessary. Press . Select Features followed by Call 2. Dial to return the call. Lists, and Missed, Received, or Placed Calls as 3. Info to view information about desired. Call information will be displayed. the call. 4. Save to store the contact to the Contact Directory. To quickly view the Missed Calls list 5. Clear to delete the call from list. from
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Speed Dial Pre-assigned numbers can be associated with speed dial entries for rapid automated dialing. Speed dial entries can be viewed from the idle display by pressing . To assign John to a Speed Dial entry: 3. Enter Speed Dial Index as “1”. 1. Press , select Features, Con- This assigns John to the first speed tact Directory. dial entry. 2. Press the Add soft key to enter 4. Press Save to confirm or to John’s contact details (see Contact abandon the change then press Directory) or hi
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Shared Lines * The phone supports shared lines . A Calls on shared lines can be transferred, shared line is indicated by a different line put on hold, or can be used to originate a icon which is half black and half grey. If conference. two phones share a line, an incoming call * to that number will cause both phones to Shared lines are an optional feature con- ring. The call can be answered on either figured on the server and may not be sup- phone but not both. ported on your particular
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Multilingual Support (Localization) Many languages are supported by the phone. To change language: 3. The display will change to the 1. Press and select Settings, language of your choice. Basic, Preferences, Language. 4. Exit to the idle display by pressing 2. Scroll through the list of available . languages and press the key when the desired language is highlighted. Phone Reboot Periodically, the phone may require a user restart. Reasons for this include accepting a In the case of
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To send a text message: 4. Press the Select soft key to choose 1. Press and select Features, from various pre-scripted short Messages, Instant Messages. messages. 2. Press the New soft key. OR 3. Enter the desired extension or SIP URL. Press the 1/A/a soft key Press Edit to compose a custom to alternate between numeric and message. Use dial pad keys to upper/lower case alphanumeric cycle through the character set. modes. Use keys 1, *, 0, and # to select special characters. 5. Pres
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4. Choose Watcher List to see which 5. Choose Blocked List to see which phones are currently monitoring phones you have blocked from your status. Press the Block soft key monitoring your status. Press the to block a watcher. Unblock soft key to unblock a con- tact. The software running on the phone is compatible with Windows™ and MSN Messenger™ for peer-to-peer presence and instant messaging. 14
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Troubleshooting No Dial-Tone ® Verify power is correctly applied to the SoundStation IP 4000 SIP phone: • Check that the display is illuminated. • Make sure that the network cable is inserted properly on the bottom of the phone (try unplugging and re- inserting the cable). No Display, Incorrect Display or Bad Contrast ® Verify power is correctly applied to the SoundStation IP 4000 SIP phone: • As “No Dial-Tone” above. Verify contrast adjustment: • Follow the instructions in this User • Reboot
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No Response from Feature Key Presses Verify phone is in active state: • Make a call to the phone to check • Press followed by Status for inbound call display and ring- and Lines to confirm line is actively ing as normal. If successful, try to registered to the server. press feature keys within the call to • Reboot the phone to attempt re- access Directory or Buddy Status registration to the server. for example. Display shows “Network Link is Down” Verify LAN cable is properly connected: •
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Modifications In accordance with Part 15 of the FCC approved by Polycom, Inc. could void the Rules, the user is cautioned that any user’s authority to operate the equipment. changes or modifications not expressly Installation Instructions Installation must be performed in ac- L’Installation doit être exécutée confor- cordance with all relevant national wiring mément à tous les règlements nationaux rules. applicable au filage électrique. Plugs Acts as Disconnect Device The socket outlet to which
