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User Guide
®
for the SoundPoint IP 560 Phone
SIP 3.0
December, 2007 Edition
1725-12567-001 Rev. B
SIP 3.0
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Trademark Information Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™, 2 Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V IU™, Visual Concert™, VS4000™, VSX™, and the industrial design of SoundStation are trademarks of Polycom
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About This Guide Thank you for choosing the SoundPoint IP 560 SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. In this User Guide, you will find everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint IP 560 SIP phone. As well, be sure to read the
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User Guide SoundPoint IP 560 Phone iv
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your SoundPoint IP® 560 Phone . . . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Assembling Your SoundPoint IP® 560 Phone . . . . . . . . . . . . . . . . . . . . . . . 1–3 Connecting Network and Power Source . . . . . . . . . . . . . . . . . . . . . . . . 1–3 Connecting the Handset and Optional
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User Guide SoundPoint IP 560 Phone Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18 Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18 Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19 Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20 System Customizations . . . . .
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Contents Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6 Regulatory Notices . . . . . . . . . . . . . . . . .Regulatory Notices–1 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1 vii
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User Guide SoundPoint IP 560 Phone viii
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1 Getting Started with Your ® SoundPoint IP 560 Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 560 phone. The SoundPoint IP 560 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution graphic display supplies content for call information, multiple languages, directory access, and system status. The SoundPoint IP 560 supports advanced functiona
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User Guide SoundPoint IP 560 Phone Parts List The following components are included in your SoundPoint IP 560 package: • Polycom SoundPoint IP 560 phone Directories Menu Applications Messages Conference Do Not Disturb Transfer Redial Hold • handset & handset cord • Phone Base 1 - 2
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Getting Started with Your SoundPoint IP® 560 Phone • Network / Power Cable • Quick Start Guide and registration card Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. ® Assembling Your SoundPoint IP 560 Phone This section describes how to assemble your SoundPoint IP 560 phone: • Connect network and power source • Connect handset and headset (optional) • Attach phone base If your phone is already asse
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User Guide SoundPoint IP 560 Phone AC Power To connect the AC power: 1. Connect the supplied network cable between the LAN jack on the phone and the LAN port on the wall or hub/switch device port. 2. Connect the DC plug on the power adapter to the DC 48V jack marked on the phone. 3. Connect the country-specific AC cord to the power adapter. Power Adapter PC Connection (optional) (48V DC) Network Port Power over Ethernet Using a regular CAT5 cable (optional accessory from Polycom), the phone
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Getting Started with Your SoundPoint IP® 560 Phone To connect the PoE: • Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch. PC Connection (optional) IEEE 802.3af compliant PoE Hub/Switch (terminal or middpan) Connecting the Handset and Optional Headset To connect the handset and optional headset: 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the co
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User Guide SoundPoint IP 560 Phone For information on supported headsets, go to www.polycom.com/support/voice and enter the string “Headset Compatibility List” in the Knowledge Base text box. Attaching the Base The phone base can be attached to the SoundPoint IP 560 in one of two ways: • As a desk mount • As a wall mount To attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the bracket with their corresponding holes
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Getting Started with Your SoundPoint IP® 560 Phone 3. Snap them together to lock the base to the phone. To attach the base as a wall mount: 1. Place all cords in the recessed area above the modular jacks. 2. On the back of the phone, remove the key located behind the hookswitch 0 and reposition it so that the end tab (at a 45 angle) is facing up. 1 - 7
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User Guide SoundPoint IP 560 Phone 3. With mounting tab of the base unit facing up, fasten the base unit to the wall mount using wall anchors (not included). The wall mount is not included in SoundPoint IP 560 package. Contact your system Note administrator if you require one. ® Features of Your SoundPoint IP 560 Phone 1 13 15 2 14 17 16 12 3 Directories Menu 10 Applications Messages 3 Conference Do Not Disturb Transfer 4 9 Redial 5 7 11 Hold 6 8 The features of your SoundPoint IP 560 phone a
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Getting Started with Your SoundPoint IP® 560 Phone 2. Display Control Keys—Use , , , and (arrow keys) to scroll through the displayed information. Use to select a field of displayed data. Use to delete displayed data. 3. Feature Keys—Access important features using these keys. — —Access to local directories and call lists. — —Access to special applications (contact system administrator). — —Allows setup of a local conference. — —Transfer of current call to third party. — —Dials most recent
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U ser Guide SoundPoint IP 560 Phone 10. Soft Keys—These keys are automatically labeled to identify their context-sensitive functions. 11. Hold —Holds an active call or resumes a held call. 12. Speaker—For ringer and hands-free audio output. 13. Hookswitch 14. Line/Speed Dial Key—Use these keys to activate up to four lines or speed dials that can be assigned to your phone. 15. Line Indicators—Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BL
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Getting Started with Your SoundPoint IP® 560 Phone — Conference — Presence/BLF 17. Graphic Display—Shows information about calls, messages, soft keys, time, date, and other relevant data. — Caller display information—first party, second party, number of calls — Information display line (in order of precedence highest to lowest) • Popup text (like network errors) • Do Not Disturb text • Missed call text or second incoming caller display • Prompt text (like “Enter number”) • Time and date tex
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User Guide SoundPoint IP 560 Phone 1 - 12
