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User Guide for the Polycom®
SoundPoint IP® 32x/33x Phone
SIP 3.1.3 | June 2009 | 1725-11241-001 Rev. E
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Trademark Information ® POLYCOM , the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written
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About This Guide Thank you for choosing the SoundPoint IP 32x/33x SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. This User Guide provides everything you need to quickly use your new phone. Verify with your system administrator that the network is prepared for configuring your SoundPoint IP 32x/33x SIP phone. As well, read the Parts List and Regulato
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User Guide for the SoundPoint IP 32x/33x Desktop Phone iv
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii 1 Getting Started with Your SoundPoint IP 32x/33x Phone . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Assembling Your SoundPoint IP 32x/33x Phone . . . . . . . . . . . . . . . . . . . . 1–3 Connecting Ne
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User Guide for the SoundPoint IP 32x/33x Desktop Phone Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17 Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17 System Custo
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Contents Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8 Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8 Regulatory Notices . . . . . . . . . . . . . . . . .Regulatory Notices–1 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1 End-User License Agreement for Polycom® Software vii
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User Guide for the SoundPoint IP 32x/33x Desktop Phone viii
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1 Getting Started with Your SoundPoint IP 32x/33x Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 32x/33x phone. The SoundPoint IP 32x/33x provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The graphic display supplies content for call information, multiple languages, directory access, and system status. The SoundPoint IP 32x/33x supports advanced functionali
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User Guide for the SoundPoint IP 32x/33x Desktop Phone Parts List The following components are included in your SoundPoint IP 32x/33x package: • Polycom SoundPoint IP 32x/33x phone Dial Line 1 Menu Line 2 ABC DEF 1 2 3 Hold GHI JKL MNO 4 5 6 PQRS TUV WXYZ 7 8 9 OPER 0 • Handset and Handset Cord 1 - 2
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Getting Started with Your SoundPoint IP 32x/33x Phone • Phone Base • Network / Power Cable • Quick Start Guide and registration card Ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your SoundPoint IP 32x/33x Phone This section describes how to assemble your SoundPoint IP 32x/33x phone. Topics include: • Connect network and power source • Connect handset and headset (optional) • Attach phone base If your phone is already asse
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User Guide for the SoundPoint IP 32x/33x Desktop Phone Connecting Network and Power Source Use Power over Ethernet (PoE) for network and power source connections unless otherwise directed by your system administrator. The AC power adapter is a separate, optional accessory. Your system administrator Note will provide one if necessary. Power over Ethernet Using a regular CAT5 cable (optional accessory from Polycom), the phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub. To
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Getting Started with Your SoundPoint IP 32x/33x Phone Connecting the Handset and Optional Headset To connect the handset and optional headset: 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone 2. Connect the headset (optional) to the headset jack on the back of the phone. For information on supported headsets, go to www.polycom.com/sup- port/voice/soundpoint_ip/VoIP_Technical_B
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User Guide for the SoundPoint IP 32x/33x Desktop Phone For headsets terminated in RJ-9 modular jacks to be used with SoundPoint IP 320 Note and 330 phones, a separate Headset Jack Adapter (P/N 2457-11095-001) is required. To purchase the Headset Jack Adapter, contact your reseller. Plug the headset RJ9 jack into the adapter, and then plug the adapter into the 2.5mm port on the right side of the phone as shown below. The headset operates as before. If headsets are deployed in high static envi
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Getting Started with Your SoundPoint IP 32x/33x Phone 2. Align the protrusions on the bracket with their corresponding holes in the phone. 3. Snap them together to lock the bracket to the phone. To attach the base as a wall mount: 1. Place all cords in the recessed area below the modular jacks. 1 - 7
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User Guide for the SoundPoint IP 32x/33x Desktop Phone 2. On the back of the phone, remove the key located behind the hook switch 0 and reposition it so that the end tab (at a 45 angle) is facing up. 3. Using wall anchors (not included), fasten the base stand with the mounting tab facing up. 4. Align the base stand tabs with their corresponding insertion points on the phone, and then snap the phone into place (as shown). Registering the Phone Generally, your phone will be deployed with multip
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Getting Started with Your SoundPoint IP 32x/33x Phone register your phone after you install it, see Quick Tip 44011: Register Standalone SoundPoint® IP, SoundStation® IP, and Polycom® VVX™ 1500 Phones available at http://www.polycom.com/usa/en/support/voice/soundpoint_ip/ VoIP_Technical_Bulletins_pub.html Features of Your SoundPoint IP 32x/33x Phone 1 16 17 2 3 15 14 Dial Line 1 4 Menu Line 2 13 5 ABC DEF 1 2 3 12 Hold 6 GHI JKL MNO 4 5 6 7 PQRS TUV WXYZ 7 8 9 8 OPER 11 0 10 9 The features of
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User Guide for the SoundPoint IP 32x/33x Desktop Phone — Ringing — Call in progress/Conference — Call Forward — Do Not Disturb —Presence/BLF 3. Soft Keys—The screen will display labels for these keys, to identify their context-sensitive functions. 4. Line Indicators—Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence). The LED’s indicate the following: — Solid green—An active call is in progress. — Fast flashing green
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Getting Started with Your SoundPoint IP 32x/33x Phone 13. Feature Keys—Access important features using these keys. — —Dials phone numbers or allows you to view the placed call list. — —Accesses local (your phone) and call server features. 14. Display Control Keys—Use , , , and (arrow keys) to scroll through the displayed information. Use (the Select key) to select a field of displayed data or enter edit mode for some settings. 15. Speaker—For ringer and hands-free audio output. 16. Hookswi
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User Guide for the SoundPoint IP 32x/33x Desktop Phone • Press and or hold and down to scroll through the lists. Press the * key to page up. Press the # key to page down. These shortcuts can be Note used when lists appear on more than one page. However, these shortcuts do not work in the Contact Directory. • Use the dial pad keys to navigate through and make selections in numbered menu lists. • The navigation guide icon in the top left-hand corner of the graphic display shows which arro
