Summary of the content on the page No. 1
User Guide
®
for the SoundPoint IP 330/320
Phone
SIP 3.0
December, 2007 Edition
1725-11241-001 Rev. C
SIP 3.0
Summary of the content on the page No. 2
Trademark Information Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™, 2 Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V IU™, Visual Concert™, VS4000™, VSX™, and the industrial design of SoundStation are trademarks of Polycom
Summary of the content on the page No. 3
About This Guide Thank you for choosing the SoundPoint IP 330/320 SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. This User Guide provides everything you need to quickly use your new phone. Verify with your system administrator that the network is prepared for configuring your SoundPoint IP 330/320 SIP phone. As well, read the Parts List and Regulato
Summary of the content on the page No. 4
User Guide SoundPoint IP 330/320 iv
Summary of the content on the page No. 5
Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your SoundPoint IP 330/320 Phone . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Assembling Your SoundPoint IP 330/320 Phone . . . . . . . . . . . . . . . . . . . . 1–3 Connecting Network and Power Source . . . . . . . . . . . . . . . . . . . . . . . . 1–4 Connecting the Handset and Optional Head
Summary of the content on the page No. 6
User Guide SoundPoint IP 330/320 System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18 Supporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18 Supporting Multiple Line Keys Per Line . . . . . . . . . . . . . . . . . . . . . . 2–19 Supporting Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19 3 Using the Basic Features of Your SoundPoint IP 330/320 Phone . .
Summary of the content on the page No. 7
Contents Regulatory Notices . . . . . . . . . . . . . . . . .Regulatory Notices–1 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1 vii
Summary of the content on the page No. 8
User Guide SoundPoint IP 330/320 viii
Summary of the content on the page No. 9
1 Getting Started with Your SoundPoint IP 330/320 Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 330/320 phone. The SoundPoint IP 330/320 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The graphic display supplies content for call information, multiple languages, directory access, and system status. The SoundPoint IP 330/320 supports advanced functionali
Summary of the content on the page No. 10
User Guide SoundPoint IP 330/320 Parts List The following components are included in your SoundPoint IP 330/320 package: • Polycom SoundPoint IP 330/320 phone Dial Line 1 Menu Line 2 ABC DEF 1 2 3 Hold GHI JKL MNO 4 5 6 PQRS TUV WXYZ 7 8 9 OPER 0 • handset & handset cord 1 - 2
Summary of the content on the page No. 11
Getting Started with Your SoundPoint IP 330/320 Phone • Phone Base • Network / Power Cable • Quick Start Guide and registration card Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your SoundPoint IP 330/320 Phone This section describes how to assemble your SoundPoint IP 330/320 phone: • Connect network and power source • Connect handset and headset (optional) • Attach phone base If your
Summary of the content on the page No. 12
User Guide SoundPoint IP 330/320 Connecting Network and Power Source Use Power over Ethernet (PoE) for network and power source connections unless otherwise directed by your system administrator. The AC power adapter is a separate, optional accessory. Your system administrator Note will provide one to you if necessary. Power over Ethernet Using a regular CAT5 cable (optional accessory from Polycom), the phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub. To connect the PoE
Summary of the content on the page No. 13
Getting Started with Your SoundPoint IP 330/320 Phone 2. Connect the headset (optional) to the headset jack on the side of the phone. Handset Headset (optional) For information on supported headsets, go to www.polycom.com/support/voice and enter the string “Headset Compatibility List” in the Knowledge Base text box. If headsets are deployed in high static environments where users frequently Note disconnect and re-connect the headset to the phone, it is possible that the phone can be damaged
Summary of the content on the page No. 14
User Guide SoundPoint IP 330/320 To attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the bracket with their corresponding holes in the phone. 3. Snap them together to lock the base to the phone. 1 - 6
Summary of the content on the page No. 15
Getting Started with Your SoundPoint IP 330/320 Phone To attach the base as a wall mount: 1. Place all cords in the recessed area below the modular jacks. 2. On the back of the phone, remove the key located behind the hook switch 0 and reposition it so that the end tab (at a 45 angle) is facing up. 3. Using wall anchors (not included), fasten the base stand with the mounting tab facing up. 4. Align the base stand tabs with their corresponding insertion points on the phone, and then snap the
Summary of the content on the page No. 16
User Guide SoundPoint IP 330/320 Features of Your SoundPoint IP 330/320 Phone 1 16 17 2 3 15 14 Dial Line 1 4 Menu Line 2 13 5 ABC DEF 1 2 3 12 Hold 6 GHI JKL MNO 4 5 6 7 PQRS TUV WXYZ 7 8 9 8 OPER 11 0 10 9 The features of the SoundPoint IP 330/320 phone are: 1. Message Waiting Indicator—This will alert you to voice and text (instant) messages. 2. Line Icons—Use these keys to activate up to lines that can be assigned to your phone. The associated icons represent: — Registered line — Registe
Summary of the content on the page No. 17
Getting Started with Your SoundPoint IP 330/320 Phone — Do Not Disturb —Presence/BLF 3. Soft Keys—The screen will display labels for these keys, to identify their context-sensitive functions. 4. Line Indicators—Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence). The mapping is: — Solid green—An active call is in progress. — Fast flashing green—There is an Incoming (ringing) call. — Flashing green—The call is held by the
Summary of the content on the page No. 18
User Guide SoundPoint IP 330/320 14. Display Control Keys—Use , , , and (arrow keys) to scroll through the displayed information. Use (the Select key) to select a field of displayed data or enter edit mode for some settings. 15. Speaker—For ringer and hands-free audio output. 16. Hookswitch 17. Graphic Display—Shows information about calls, messages, soft keys, time, date, and other relevant data. — Important messages appear on the idle display through an animated scrolling list, which has
Summary of the content on the page No. 19
Getting Started with Your SoundPoint IP 330/320 Phone • Use the dial pad keys to navigate through and make selections in numbered menu lists. • The navigation guide icon in the top left-hand corner of the graphic display shows which arrow keys can be used at a particular sublevel. For example, the following figure shows that , , , and can be used at this point. Note After 20 seconds of inactivity, the menu system will also automatically exit to the idle display unless an edit session is in
Summary of the content on the page No. 20
User Guide SoundPoint IP 330/320 To enter the “#” character, use the “*” key to access the appropriate special Note character. “#” cannot be entered using its own key because it is used to change text entry modes. • Press and hold (for one second) from the idle display: — to point to the contact in the directory system where you can scroll through the individual fields. — to the Placed Calls list when the phone is idle. Pressing again will call the currently highlighted number. Pressing w
