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®
SoundPoint IP 500/501 SIP
USER GUIDE
Sel
Forward
Del
Conference
Transfer
Menu
Call Lists
Voice Mail
1 2 3
Speed Dial
ABC DEF
Do Not Disturb
Time & Date 4 5 6
GHI JKL MNO
Redial
7 8 9
Hold
PQRS TUV WXYZ
0 #
*
OPER
User Guide
®
SoundPoint IP 500/501 SIP 1.5.x
March 24, 2005
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Contents Introduction ............................................... 1 Parts List ................................................... 1 ® Installing SoundPoint IP 500/501 SIP .......... 2 Connecting Network and Power Source ................................2 Connecting the Handset and Optional Headset ....................3 Attaching the Base .................................................................3 Features .................................................... 4 Key Descriptions ........
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Shared Lines ........................................................................14 Voicemail .............................................................................15 Distinctive Ringing / Call Treatment .....................................15 Multilingual Support (Localization) .......................................16 Phone Reboot ......................................................................16 Optional Features ..................................... 17 Text Messaging .......
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Introduction ® Thank you for choosing the SoundPoint your system administrator that your IP 500/501 SIP, a full-duplex, hands- network is prepared for configuring your ® free phone. This unit provides business SoundPoint IP 500/501 SIP phone or telephony features and functions such as consult the Administrator Guide Sound- ® ® Multiple Call Appearances, Call Hold, Point /SoundStation IP SIP for more Transfer, and Conference over an IP information. As well, be sure to read the network. In
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® Installing SoundPoint IP 500/501 SIP ® This section provides basic installation The SoundPoint IP 500/501 SIP User instructions and information for obtaining Guide includes regulatory compliance the best performance with the Sound- information that your system administra- ® Point IP 500/501 SIP phone. If you re- tor should review and can also be found at quire additional information or assistance http://www.polycom.com. with your new phone, please contact your system administrator. Conne
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Connecting the Handset and Optional Headset 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the (Optional) phone. 2. Connect the headset (optional accessory) to the headset jack on the back of the phone. For information on headsets, please visit www.polycom.com and choose the Support link. LAN PC HEADSET HANDSET Attaching the Base 1. Place all cords in the recessed area 2. Align t
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Features Line/Speed Dial Keys Use these keys to activate up to three lines or speed dials that can be assigned to your phone. Display Control Keys Speakerphone Use the arrow keys to scroll through the Microphone Mute displayed information. S Se el l Use the Sel key to select a field of displayed data Headset and the Del key to D De ell Directories delete it. Services Feature Keys Menu Access important features Call Lists ABC DEF Messages using these keys. Soft Keys 1 2 3 1 2 3 Conferen
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Key Descriptions Feature Key Description Allows for hands-free communication during calls. S Se el l S Se el l S Se el l Mutes audio transmission locally during calls. Del Del Allows users to place and receive calls through an optionally con- Directories Del Sel Del Sel S Se el l S Se el l Directories Sel Del Sel Del nected headset. Sel Sel S Se el l Directories Services Services Line or Speed Dial keys. Menu S Se el l Services Menu Call Lists Del S D Se e el ll Menu D De ell D De ell ABC DEF Di
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® Using SoundPoint IP 500/501 SIP Placing a Call Using the Handset: S Se el l 1. To obtain dial tone, pick up the hand- During a call, users can alternate set. between handset, headset, or hands- 2. Dial the desired number, free modes by pressing the or D De el l C Do irn ef c e tr o e rn ie cs e keys, or picking up the handset. OR S Se el l † Services Dial by SIP URL or IP address: Menu • After obtaining dial tone press Name Call Lists • Enter URL or IP (press * for “.” and # ABC D De e D
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Answering a Call S Se el l Using the Handset: Pick up the handset. D De el l D Co irn ef c e tr o e rn ie cs e Using Hands-Free Speakerphone Mode: Services Press or with the handset on hook S Se el l Menu press the line key ( ) opposite the Call Lists Incoming calls may be ignored ABC DEF S Se el l incoming call, or the Answer soft key . Messages S Se el l 1 2 3 1 2 3 by pressing the Reject soft key or Buddy Status ABC DEF Do Not Disturb during ringing. Note GHI JKL MNO Using the Headset
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Sel Sel Del Del Directories Me M ne unu Directories Services Messages Services Messages ABC DEF ABC DEF 11 22 33 1 2 3 1 2 3 Do Not Disturb CoC nf o e n rf e e n rc ee nce Do Not Disturb AB A CBC DED FEF GHI JKL MNO GHI JKL MNO General Key Use Tra T n rs af n es rfer 44 55 66 4 5 6 4 5 6 GH G IHI JKJ LKL MN M O NO Sel To navigate through menus and to enter data, these are useful tips: PQRS TUV WXYZ PQRS TUV WXYZ Red Rie ad lial 7 8 9 7 8 9 HoH ldold 77 88 99 S Se el l 1. Use and to scroll th
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Call Timer S Se el l Call progress on an active call is monitored S Se el l through a local call timer. This is visible within the active call window on the display. Del Del Directories Services D De el l Menu S Se el l D Co irn ef c e tr o e rn ie cs e Call Lists ABC DEF Messages Ending a Call 1 1 2 2 3 3 Conference ABC DEF Services Do Not Disturb GHI JKL MNO Transfer 4 5 6 Press the EndCall soft key. Replace the handset, or press 4 5 6 if in Menu S Se el l GHI JKL MNO S Se el l PQRS TUV WX
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S Se el l D De el l D Co irn ef c e tr o e rn ie cs e Services Menu S Se el l Call Lists ABC DEF Messages 1 2 3 Do Not Disturb 1 2 3 Buddy Status ABC DEF (Optional) If multiple lines are in use, Do Press Do Not Disturb to prevent the phone from GHI JKL MNO D De el l Not Disturb can be set on a line-by-line D Co irn ef c e tr o e rn ie cs M e y Status 4 5 6 ringing on incoming calls. A flashing icon 4 5 6 basis. Contact your system administrator GHI JKL MNO and text on the display indicates
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Ring Type S Se el l S Se el l Many ring types are available. Users can 3. Using the arrow keys, highlight the select different rings to distinguish be- desired ring type. Press the Play tween lines or to have a different ring from soft key to hear the selected ring D De el l their neighbor’s phone. type. D De el l D Co irn ef c e tr o e rn ie cs e D Co irn ef c e tr o e rn ie cs e 4. Press Select to change to the se- To change the incoming ring to a desired lected ring type. Services sound
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4. Enter the Contact number. This 7. Press Save to confirm or Cancel to is a required field and it must be abandon the changes then press Exit unique (not already in the direc- to return to the idle display. tory). 5. Speed Dial Index, Ring Type and Contacts can be easily added from Divert Contact may be left blank. Call Lists. See Call Lists for more Sel Sel 6. Use and to switch between information. Enabled and Disabled settings for the last four fields. Del Del To search for a particul
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S Se el l To remove a Speed Dial entry: D De el l 4. Press Save and Exit to return to the C Do irn ef c e tr o e rn ie cs e 1. Press and select Contact idle display. Directory. The Speed Dial for that contact is re- Services 2. Scroll to the desired entry and press Sel moved. Menu Edit. 3. Delete the Speed Dial Inde Call Lists x number To quickly view a complete list of assigned ABC DEF Del using the Sel then keys. Messages 1 speed dial entries, pr 2 3 ess from the idle 1 2 3 Buddy Stat
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Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances. This is useful if there is an active call and an incoming call arrives on the same line. In S Se el l the example shown, extension 9301 is in an outbound call with 9304. The second D De ell Directories diagram shows an incoming call from exten- Services sion 9305. To answer this incoming call, Menu Sel put the original call on Hold or press the Call Lists ABC DEF Messages 1 2 3 1
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Voice Mail Received messages will be indicated by a A stutter dial tone in place of normal dial S Se el l flashing Message Waiting Indicator LED tone is used to indicate that one or more on the front of the phone and a visual voice messages are waiting at the message notification on the display. center. D De el l Individual line indicators reflect voice or D Co irn ef c e tr o e rn ie cs e text messages left on that line (useful if multiple lines are in use). Services Menu To listen to voice m
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S Se el l S Se el l Multilingual Support (Localization) D De el l D Co irn ef c e tr o e rn ie cs e Many languages are supported by the phone. To change language: Services D De el l C Do irn ef c e tr o e rn ie cs e 3. The display will change to the 1. Press Menu and select Settings, language of your choice. Call Lists Basic, Preferences, Language. ABC DEF 4. Exit to the idle display by pressing Services 2. Scroll through the list of a Messages vailable 1 2 3 1 2 3 . Menu Buddy Status lang
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Optional Features S Se el l Text Messaging Users can send and receive Text messages indicated by a flashing Message Waiting on the phone. SIP Instant (Text) Mes- Indicator LED on the front of the phone D De el l saging is supported in real-time. Users and optionally a visual notification on the D Co irn ef c e tr o e rn ie cs e can send and receive text messages using display. their phones. Received messages will be Services Menu To read text messages: Call Lists ABC DEF 3. Messages appear
