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8 Contents Dialing Plan and PRI 91 Service provider features 92 Call Forward 92 Canceling Call Forward 92 Calling the number your calls are forwarded to 92 Automatic Call Back 92 Automatic Recall 93 ISDN applications for PRI 93 Videoconferencing and video telephony 93 Desktop conferencing 93 File transfer 93 Telecommuting 93 Group 4 fax 93 Remote LAN access 93 Leased line backup 93 LAN to LAN bridging 94 Internet and database access 94 Chapter 14 Using System features 95 Using alternate or sche
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Contents 9 Long Tones 102 Programmed Release 102 Run/Stop 103 Wait for Dial Tone 103 Using pulse dialing for a call 103 Using your Enterprise Edge system from an external location 103 Controlling access to your Enterprise Edge system 104 Direct inward system access (DISA) 104 Class of Service (COS) 104 Maintaining security 105 Accessing Enterprise Edge remotely over the public network 105 Tones 105 Using Class of Service (COS) passwords 106 Changing your Class of Service 106 Chapter 15 General
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10 Contents Chapter 18 Troubleshooting 121 Using the alarm telephone 121 Reporting and recording alarm codes 121 Testing the telephone 121 Testing the telephone display 122 Testing the telephone buttons 122 Testing the speaker in the telephone handset 122 Testing the telephone headset 123 Testing the telephone speaker 123 Testing the power supply to a telephone 123 Chapter 19 Common feature displays 125 Chapter 20 Appendix A: Feature Codes 129 Chapter 21 Index 135 Enterprise Edge Feature Progra
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Getting Started 1 Your Enterprise Edge telephone system has many powerful features that can be customized to keep up with changes in your workplace. Using this guide This guide provides information on personal programming, which is done from the user’s telephone set, such as personal speed dials, transferring a call, and so on. Before you start Before you begin programming, plan what changes you want to make. Record the changes so that you have the information at hand. For example, if you ar
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12 Getting Started Understanding the telephone buttons Take a few minutes to study the telephone buttons. The M7324 is different from the M7310 and M7208 in two ways: it does not have dual memory buttons or a shift button. Dual memory buttons Shift button M7310 M7324 Using the buttons under the display The three display buttons are used for telephone features but what each button does depends on what the display shows. Some display instructions that you may see when making changes on the s
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Getting Started 13 M7310 5 9 7 8 2 6 1 3 4 4 1 Dial pad Used for dialing numbers when you are making calls. It’s also used for entering numbers and letters when you’re programming. 2 Display Shows instructions for everyday calling as well as for programming. 3 Display buttons Have a variety of uses. The current use is shown on the display above each button. 4 Memory buttons Dial a number or feature code stored on the button. 5 Dual memory buttons Can store two numbers or feature cod
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14 Getting Started The M7410 Cordless Telephone (CT) The M7410 CT allows you to move freely around your workspace and still have full access to all your Enterprise Edge system features. The effective operating radio range in your facility will be dependent upon building construction and the internal layout of the facility. Typically, a dense office environment will yield an effective operating radio range of 125 to 150 feet. Operating radio ranges will be enhanced in more open office envir
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Answering calls 2 Answering incoming calls with Hunt Groups Your Enterprise Edge system allows you to establish Hunt Groups in your system. Hunt Groups are a group of Enterprise Edge set DNs that can be called by a single directory number. The Hunt Groups feature ensures calls are easily routed to the appropriate people. You can program • the members for a Hunt Group • member position within a Hunt Group • how calls are distributed • how long a call spends looking for available members • wha
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16 Answering calls What line indicators mean Flashing on and off for There is an incoming call on the line. ¼ equal lengths of time Flashing on and off You have placed a call on hold. ¼ more quickly Flashing on for longer Someone else has put a call on hold ¼ than off on that line. On, not flashing You are connected to the call on that ¼ line or the line is in use elsewhere. Off The line is free. Rings you may hear A double beep every ten A call has been camped to your telephone. seconds A lo
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Answering calls 17 Using a central answering position (CAP) module A central answering position (CAP) is an Enterprise Edge M7324 telephone and a CAP module that your installer or customer service representative programmed as a CAP. You can have five CAPs connected to an Enterprise Edge telephone. It is best if the CAP is the prime telephone and direct-dial telephone for the lines and telephones it serves. A CAP module is an add-on device that provides 48 extra memory or line buttons. You
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18 Answering calls The indicator is off when a telephone has: • no active call • a call on hold and no other active call Tip You can send up to 30 messages from a CAP. Release button Pressing ¨ ends a call. You do not have to put the receiver down. ¨ also ends feature programming. While you are on a call, do not press ¨ to end a feature you are using. If you do, you disconnect the call. Use Ä instead. Hearing aid compatibility The receivers on all Enterprise Edge telephones are compatible wit
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Answering calls 19 Call Information is available for calls even if they have been transferred, forwarded or rerouted in some way. Names and numbers for external calls are displayed only if you have subscribed to Call Display services from your telephone company. Tip Call Log displays the same information as Call Information, along with the date and time of the call, and the number of times the caller called. Displaying Call Information before or after answering To find out who is calling or
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Enterprise Edge Feature Programming Telephone Guide © 1999 Nortel Networks P0908510 Issue 02
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Contents Chapter 1 Getting Started 11 Using this guide 11 Before you start 11 What you’ll need to do programming 11 Understanding the telephone buttons 12 Using the buttons under the display 12 The M7410 Cordless Telephone (CT) 14 Chapter 2 Answering calls 15 Answering incoming calls with Hunt Groups 15 Answering an incoming call 15 Line buttons 15 What line indicators mean 16 Rings you may hear 16 Answering calls at a prime telephone 16 Using a central answering position (CAP) module 17 Customi
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4 Contents Canceling Group Listening 26 Using Handsfree/Mute 26 Answering calls without lifting the receiver 26 Making calls without lifting the receiver 27 Muting Handsfree 27 Changing a regular call to handsfree 27 Changing a handsfree to a regular call 27 Using Handsfree 27 Changing Handsfree for a telephone 28 Handsfree Answerback 28 Turning Privacy on or off for a call 29 Creating a conference by releasing privacy 29 Making a call private 29 Checking call length using Call Duration Timer 2
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Contents 5 Adding or changing User Speed Dial 40 Using Saved Number Redial 41 Saving a number 41 Dialing a saved number 42 Preventing a telephone from using Saved Number Redial 42 Chapter 5 Handling many calls at once 43 Using Hold 43 Retrieving a held call 43 Holding automatically 43 Listening on hold 43 Holding a call exclusively 44 Using Call Queuing 44 Chapter 6 Transferring calls 45 Using the transfer feature 45 Transferring a call 45 Transferring external calls 45 Canceling a transfer 46
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6 Contents Chapter 8 Communicating in the office 59 Paging 59 Making a page announcement 59 Activating and deactivating the ability to page 59 Creating page zones 60 Using Page with external paging equipment 61 Sending messages 61 Sending a message 61 Canceling a message you have sent 62 Viewing your messages 62 Replying to a message 62 Replying to a message using an analog telephone connected to an ASM 63 Removing items from your message list 63 Removing items from your message list using an
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Contents 7 Spanish 74 Programming a feature code onto a memory button 74 Programming feature buttons 74 Erasing a feature button 75 Applying button cap labels 76 Types of button caps 76 Identifying the telephones 76 Enterprise Edge default button assignments 77 Rules of default button assignment 77 M7310 telephone button defaults 78 M7324 telephone button defaults 79 M7100 telephone button defaults 79 Moving line buttons 79 Changing the type of ring 80 Adjusting the Ring volume 80 Hiding the me
