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Enterprise Edge
Feature Programming
Telephone Guide
© 1999 Nortel Networks
P0908510 Issue 01
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Contents Chapter 1 Getting Started 13 Using this guide 13 Understanding programming 13 Before you start 14 What you’ll need to do programming 14 Understanding the telephone buttons 14 Using the buttons under the display 14 A map for working in programming 16 The M7410 Cordless Telephone (CT) 21 Starting and ending a session 21 Ending a session 21 Chapter 2 Frequent programming operations 23 Changing the time and date on the display 23 Adding or changing a system speed dial 23 Changing the name o
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4 Contents Displaying Call Information for a call on hold 33 Making Call Display information appear automatically at a telephone 33 Changing which information is shown first about a call 34 Picking up a call ringing at another telephone 34 Answering any ringing telephone using Directed Pickup 34 Answering any ringing telephone using Group Pickup 35 Changing a telephone’s pickup group 35 Trunk Answer 36 Answering a call using Trunk Answer 36 Answer buttons 36 Creating a Conference Call 37 Discon
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Contents 5 Making a priority call 49 Giving a telephone the ability to make priority calls 49 Using Ring Again 50 Turning on Ring Again 50 Canceling Ring Again 50 Chapter 5 Time savers for making calls 51 Storing a number on a memory button for Autodial 51 Adding an autodial button 51 Choosing a line for Autodial 51 Using intercom as the line for Autodial 52 Using Last Number Redial 52 Preventing a telephone from using Last Number Redial 53 Using Speed Dial 53 Making a speed dial call 54 Changi
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6 Contents Chapter 8 Forwarding your calls 65 Forwarding your calls to another telephone 65 Canceling Call Forward 65 Using Call Forward at your telephone 65 Overriding Call Forward 66 Changing the automatic Call Forward settings for a telephone 66 Changing Forward no answer 66 Changing the delay before a call is forwarded 66 Forward on busy 67 DND on Busy 67 Call Forward and voice mail 67 Line Redirection 68 Turning on Line Redirection 68 Canceling Line Redirection 69 Allowing a telephone to r
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Contents 7 Chapter 10 Tracking your incoming calls 83 Using Call Log 83 Call Log options 84 Logging a call manually 84 Deleting old log items 84 Viewing your Call Log 84 Viewing a Call Log item 85 Erasing log items 85 Making a call using Call Log 85 Creating a password to your Call Log 86 Changing your Call Log password 86 Deleting an assigned password 86 Programming a telephone to log calls automatically 86 Using voice mail 88 Chapter 11 Customizing your telephone 89 Finding out what a button
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8 Contents Changing how calls are dialed 100 Changing the language used on the display 100 Making the display lighter or darker 100 Changing the telephone’s ring 100 Chapter 13 Programming Hunt Groups 101 Adding or removing members from a group 102 Moving members of a group 102 Assigning or unassigning lines to a group 103 Setting the distribution mode 103 Setting the hunt delay 104 Programming busy line setting 104 Programming the queue time-out 105 Programming the overflow set 105 Setting the
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Contents 9 ISDN applications for PRI 115 Videoconferencing and video telephony 115 Desktop conferencing 115 File transfer 115 Telecommuting 115 Group 4 fax 115 Remote LAN access 115 Leased line backup 115 LAN to LAN bridging 116 Internet and database access 116 Chapter 16 Using System features 117 Using alternate or scheduled services 117 Preventing certain calls from being made 117 Making additional telephones ring 117 Changing the lines used by outgoing calls 117 Turning Services on and off 1
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10 Contents Controlling access to your Enterprise Edge system 128 Direct inward system access (DISA) 128 Class of Service (COS) 128 Maintaining security 129 Accessing Enterprise Edge remotely over the public network 129 Tones 129 Using Class of Service (COS) passwords 130 Changing your Class of Service 130 Chapter 17 General System features 131 Pulse or tone dialing 131 Disconnect supervision 131 Hunt Groups 131 Internal numbers 131 Line assignment 131 Target line 132 Line pools 132 Overflow ca
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Contents 11 Chapter 19 Troubleshooting 145 Using the alarm telephone 145 Reporting and recording alarm codes 145 Testing the telephone 145 Testing the telephone display 146 Testing the telephone buttons 146 Testing the speaker in the telephone handset 146 Testing the telephone headset 147 Testing the telephone speaker 147 Testing the power supply to a telephone 147 Chapter 20 Common feature displays 149 Chapter 21 Appendix A: Feature Codes 153 Chapter 22 Index 159 P0908510 Issue 01 Enterprise E
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12 Contents Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
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Getting Started 1 Your Enterprise Edge telephone system has many powerful features that can be customized to keep up with changes in your workplace. Using this guide This guide provides information for programming system features such as Call Forward on Busy, Call Forward No Answer, and Hunt Groups, to name just a few. It also contains information on personal programming, which is done from the user’s telephone set, such as personal speed dials, transferring a call, and so on. The chapter F
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14 Getting Started • Personal programming is available to anyone through the Feature button on their Enterprise Edge telephone. It allows individuals to change how their telephone works to suit themselves. Before you start Before you begin programming, plan what changes you want to make. Record the changes so that you have the information at hand. For example, if you are going to program system speed dial numbers, create a record so that you have all the numbers and codes handy once you st
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Getting Started 15 M7310 M7324 5 9 7 8 2 6 1 3 4 4 Display eps Dec. 12 Display buttons display button 1 Dial pad Used for dialing numbers when you are making calls. It’s also used for entering numbers and letters when you’re programming. 2 Display Shows instructions for everyday calling as well as for programming. 3 Display buttons Have a variety of uses. The current use is shown on the display above each button. 4 Memory buttons Dial a number or feature code stored on the button. 5
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16 Getting Started A map for working in programming The programming maps on the following two pages show the Enterprise Edge programming levels. For additional programming information, refer to the Enterprise Edge Programming Operations Guide. The Unified Manager is used to: • show and hide headings, subheadings and settings by expanding and collapsing the levels of the list • add or delete items • change settings by selecting options and entering information • access dialog boxes • access
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Getting Started 17 Detailed programming map showing settings Terminals & Sets Lines Line 001-364 DN 221-528 Name Line access Line Pool A Trunk/line data Prime line Trunk type Intercom keys Line type OLI # Dial mode Line assignment Received number Line pool access If busy Prime set Answer DNs CLID set Auto privacy Capabilities Trunk mode DND on busy Answer mode Handsfree Answer with DISA HF answerback Link at CO Pickup group Use auxiliary ringer Page zone Full autohold Paging Loss package Direct
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18 Getting Started Detailed programming map (cont’d) Services Restriction filters Ringing service Filter 00-99 Ring groups Restrictions Ring group 001-100 Restriction 01 Sets Digits DN xxx Overrides Schedules Override 001 Digits Night Service setting Trunk answer Extra dial set Line settings Line xxx Ring group Aux ringer Evening Lunch Sched 4 Sched 5 Sched 6 Restriction service Night Service setting Evening Lunch Sched 4 Sched 5 Sched 6 Routing service Private DN length Services (cont’d)
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Getting Started 19 Detailed programming map (cont’d) Companion System speed dial Speed dial 01-70 Registration External # Registration enabled Credits available Portable DNs DN xxx Passwords DN status COS passwords Radio data COS 00-99 System LID Password Re-evaluation User filter Status Line filter Radios Remote package Radio xxxx Radio Call log passwords Cell assignment DN xxx Antenna type Password Cells Cell 01 Registration password Password Cell radios Cell neighbours Cell radio neighbours
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20 Getting Started Detailed programming map (cont’d) General settings General settings (cont’d) Business name Remote access Feature settings Remote access packages Background music Package 00 On hold Remote page Receiver volume Remote line access Camp timeout Line 001-364 Park timeout Use remote package Park mode Transfer callback timeout Change DN type DRT to prime DN type DRT delay Held line reminder DN lengths HLR delay Received # length Directed pickup DN length Page tone Page timeout Relea
