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TM
C a l l P i l o t
Release 4.0 - Standard 1.02
Desktop Messaging User Guide
for My CallPilot
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CallPilot Desktop Messaging User Guide for My CallPilot Product releases: 4.0 Document release: Standard 1.02 Date: July 2005 Copyright © Nortel Networks Limited. All rights reserved. Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. The process of transmitting data and call messaging between CallPilot and its servers, switches or system is proprietary to Nortel
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*Nortel Networks, the Nortel Networks logo, the Globemark, and Unified Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100, Succession, Supernode, Symposium, Telesis, and Unity are trademarks of Nortel Networks. 3COM is a trademark of 3Com Corporation. ACCENT is a trademark of Accent Software International Ltd. ADOBE is a trademark of Adobe Systems Incorporated. AMDEK i
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PROMARK and RHOBOT are trademarks of DMI Promark, Inc. QUICKTIME is a trademark of Apple Computer, In. RADISYS is a trademark of Radisys Corporation. ROLM is a trademark of Siemens ROLM Communications Inc. SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA. SONY is a trademark of Sony Corporation. SYBASE is a trademark of Sybase, Inc. TEAC is a trademark of TEAC Corporation. UNIX is a trademark of X/Open Company Limited. US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks
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Contents How to get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Welcome to My CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Logging in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 CallPilot Messages tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Playing voice messages
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How to get Help This section explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: http://www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. More specifically, the site enables you to: download software, documentation, and product bulletins search the Tec
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Welcome to My CallPilot * My CallPilot from Nortel is a web-based business communications system that offers exceptional flexibility for managing your messaging needs. You can work with My CallPilot from any computer that has Internet access and a web browser configured for My CallPilot. Here are some of the many ways you can use My CallPilot: Enable record, edit, and delete greetings. Configure the Message Forwarding Rule. Configure e-mail-by-phone. Configure mailbox link. View useful
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Getting started About this guide This user guide describes how to use the web-based resources of My CallPilot. The instructions and screen images shown in this guide provide general information for using My CallPilot through a web client. Specific details can vary, depending on your computer operating system and the features available for your CallPilot mailbox. For further assistance, refer to the My CallPilot online Help. What you need You can access My CallPilot from any computer with Int
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Mozilla 1.7x browser Audacity 1.2.x, Gnome Sound recorder 2.x, and Krecord 1.1 audio applications Peripheral hardware and software Video display and monitor with 8-bit (256-color) 800 x 600 capability (1024 x 768 16-bit color preferred) Nortel Fax Driver and CallPilot Desktop Messaging to create faxes CallPilot Player to play and record voice messages. An embedded version of the CallPilot Player (shown in this guide) may appear in your inbox and voice messages. (For required settings, se
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The Windows downloadable CallPilot Player The Macintosh downloadable CallPilot Player with QuickTime 4.0 The Macintosh downloadable CallPilot Player with QuickTime 5.0 For the Linux environment, the following record and playback applications are supported: Audacity 1.2.x Gnome Sound Recorder 2.x 12
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Krecord 1.1 Other audio applications may work but are not supported. 13
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Logging in Your administrator provides you with the URL for My CallPilot. Bookmark this address in your web browser for easy access. To log in to My CallPilot 1 In your web browser, navigate to the My CallPilot address. 2 On the Welcome page, in Mailbox, type your mailbox number. This is usually your office telephone extension number. 3 In Password, type your CallPilot password. 4 Click Login. Note: Users of Windows Do not check the Server 2003 with Remember IIS 6.0 can use Password box on a
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To log out To log out from My CallPilot, click Logout on any My CallPilot page. Logging in to environments with multiple CallPilot servers My CallPilot has enhanced support for environments that have multiple CallPilot servers. If this applies to your situation, a drop-down menu containing multiple CallPilot servers appears in the Log in page. Selecting a server from this list allows you to select (and log in to) your CallPilot server without needing to know any of your server-specific setti
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CallPilot Messages tab To access your CallPilot messages, click the CallPilot Messages tab. You can access voice messages and view faxes, delete, forward, and reply to messages, and compose new messages. Your Message List Messages tab Use the embedded CallPilot Player, if available, to play and record voice Attachments: messages Voice Text To check for new messages To see new messages, click Refresh. New messages appear in Bold. You can sort your mailbox message list through the Read/Un
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To delete a message To delete a CallPilot message, select the message and click Delete or Delete Now. If you click Delete, the message is permanently deleted when you log out. If you click Delete Now, all selected messages are permanently deleted immediately. To select your telephone or computer to play and record voice messages You can choose to play and record voice messages through your telephone or your computer. Click the Telephone or Computer icon in the embedded or downloaded CallPilo
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Playing voice messages Before playing voice messages, see To select your telephone or computer to play and record voice messages, on page 17. To play a voice message the quick way (Windows only) Use the embedded CallPilot Player, if available, to play your voice messages quickly. (The player appears in your Message List if the Attachments column appears, and if you select VBK as your audio setting. See Setting messaging preferences, on page 57. Note that the player can also play WAV format a
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5 Click the Disconnect (Windows) or Hang Up (Mac) button, or hang up the telephone when you are finished. Click Message List to return to your messages. Return to messages Reply to, forward, or delete this message Note for Linux users: Linux users can view and play (through any WAV player) their CallPilot messages in the Mozilla browser. However, there is no VBK playback or recording. Users can see their text and listen to audio messages using the WAV audio format. 19
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Viewing fax messages To view faxes on your computer, you must have ImageMaker or other imaging software installed on your Windows-based computer. For Macintosh users, the CallPilot Player application is used to view faxes. In addition, your CallPilot administrator must enable fax capability for your mailbox in order for you to receive faxes. To view a fax message 1 In your Message List, click the Fax icon beside the message, or click any underlined part of the message that you want to view.
