Summary of the content on the page No. 1
VOICE MAIL USER GUIDE
Summary of the content on the page No. 2
NOTICE The information contained in this document is believed to be accurate in all respects but is not ® warranted by Mitel Networks Corporation (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to in
Summary of the content on the page No. 3
Quick Reference Sheet Ask your Administrator to help you complete this information. Write down the following important numbers, and keep them handy while using the voice mail system. Company Telephone Number: ________________________ Automated Attendant Number: ________________________ (The Automated Attendant replaces or assists a 'live' operator in answering and transferring calls to extensions or voice mailboxes.) Message Center Extension:___________________________ (The Message Center enab
Summary of the content on the page No. 4
Summary of the content on the page No. 5
Table of Contents Quick Reference Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 About Your Voice Mail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Your Telephone . . . . . . . . . . . . . . . . . . . . . .
Summary of the content on the page No. 6
Voice Mail User Guide 6
Summary of the content on the page No. 7
Introduction Introduction About Your Voice Mail System ® The Mitel 3300 Integrated Communications Platform (ICP) features an automated voice mail system for handling telephone calls and taking messages. The system provides you with a mailbox for sending and receiving messages, which you can personalize with your name, a greeting, and a private passcode. Easy to use • Use your telephone keypad to select options in the voice mail system menus. These simple and straightforward menus allow you t
Summary of the content on the page No. 8
Voice Mail User Guide Where to Get Help If you have any problems or questions about procedures, consult your Administrator (the person in your company who manages the communications system). Preparations Before accessing your mailbox, you must do three things: Get the following information from your Administrator and record it in the Quick Reference Sheet at the beginning of this guide: • the company telephone number • the Automated Attendant number • the Message Center extension • your mail
Summary of the content on the page No. 9
Accessing the Voice Mail System Accessing the Voice Mail System Calling the Voice Mail System for the First Time 1. Lift the handset (or use handsfree dialing). 2. Dial the Message Center extension. The system prompts you for your passcode. 3. Enter your default passcode. 4. Press .The system prompts you for a new passcode (you must change the passcode). 5. Enter your new passcode.Your new passcode must have the same number of digits as the default passcode. You cannot re-enter the default pas
Summary of the content on the page No. 10
Voice Mail User Guide After you have entered the number, the system reads it back to you. Press to accept the number, to review it, or to discard and re-enter it. 15. You have now successfully set up your mailbox, and can send and listen to messages. Calling for Messages With the Message Light On 1. Press the Message key or dial the Message Center extension. 2. The system prompts you for your passcode. Enter your passcode. 3. Press to play your messages, or press another key to select a d
Summary of the content on the page No. 11
Using the Voice Mail System Using the Voice Mail System This section describes the options available in the voice mail system. After you call the system and access your mailbox, choose from the menus and options shown below. Tip: After playing or sending messages, the system may return you to a previous menu with different options than the menu you were just using. Menu Overview Main Menu After opening your mailbox, choose from the following menu options: Play Play your message(s) Make Record
Summary of the content on the page No. 12
Voice Mail User Guide Playing Your Messages Press to play your messages. After listening to a message, choose an option from the “Play” menu. You can also use these options while listening to a voice message. Play Again Repeat the message just played Answer Send a response to the person who sent the message Give Send the message to another mailbox or forward to an e-mail address Keep Save this message and play the next (if any) Discard Delete the message just played and play the next (if any)
Summary of the content on the page No. 13
Using the Voice Mail System After recording your message, you can choose an option from the “Send” menu: Review Listen to the message you just recorded Discard Replace the recorded message with a new one Append Add to your recorded message Message Addressing Options Provides the following message addressing options: Confidential Prevent the receiver(s) of your message from forwarding it Receipt Request notification that your message has been heard Urgent Place this message first in the destinati
Summary of the content on the page No. 14
Voice Mail User Guide Personal Contacts Program alternate numbers where callers can contact you instead of leaving a message. See “Personal Contacts” on page 21 for more information. Forward to E-mail Enable or disable the forward voice mail to e-mail feature. See “Forward to E-mail” on page 22 for more information. Exit Options Exit User Options menu. Quick Messaging Quick Messaging allows you to leave messages for yourself or fellow employees without ringing their telephone or accessing
Summary of the content on the page No. 15
Using the Voice Mail System To call another extension when you are logged in your personal mailbox: 1. Press to transfer to the Auto Attendant. 2. Dial the extension you want to reach. If Name Dialing is enabled on the system, you can use the keypad to spell the name of the party you want to reach. Name Dialing When enabled, the Name Dialing feature allows you to reach a mailbox user from the Auto Attendant by dialing the user's name on the keypad. The system can be configured to dial by las
Summary of the content on the page No. 16
Voice Mail User Guide Checking More Than One Mailbox To check more than one mailbox during a single call to the system: 1. Check messages in the first mailbox as you normally do (see “Calling for Messages” on page 10). 2. After you finish with that mailbox, press to return to the Auto Attendant. 3. Press when you hear the company greeting. The system asks for the new mailbox number. 4. Enter the mailbox number. Repeat steps 2 to 4 for each mailbox that you wish to check. Message Notificatio
Summary of the content on the page No. 17
Using the Voice Mail System To set Message Notification: Follow the procedure below to set your Message Notification options. At any time, you can press to skip to the next option, or to exit Message Notification. 1. Call the voice mail system and access your mailbox. 2. Press for User Options. 3. Press for Message Notification. 4. Select when you want to be notified: • To be notified during business hours only, press • To be notified outside of business hours only, press • To be notifi
Summary of the content on the page No. 18
Voice Mail User Guide 6. Enter a destination mailbox number using the keypad. The system reads back the name or number of the mailbox user. If you normally use a dialing prefix to call the mailbox user, enter that prefix before the mailbox number. 7. Continue entering destination mailbox numbers. When you are done, press . To review a distribution list: 1. Call the voice mail system and access your mailbox. 2. Press for User Options. 3. Press for Distribution List. 4. Enter a distribution
Summary of the content on the page No. 19
Using the Voice Mail System Mailbox Greetings Using Mailbox Greetings Effectively There are two types of mailbox greetings: “permanent” and “temporary”. You record the permanent greeting when you access your mailbox the first time. Temporary greetings override the permanent greeting for the specified duration. If there is no temporary greeting, callers accessing your mailbox will hear the permanent greeting. Note: Your administrator may have programmed your mailbox to play a standard compan
Summary of the content on the page No. 20
Voice Mail User Guide To change a permanent greeting: Tip: You create your initial permanent greeting when you first access your mailbox to set your passcode, record your name, and record your permanent greeting. 1. Call the voice mail system and access your mailbox. 2. Press for User Options. 3. Press for Greeting. 4. Record your greeting. To end the recording, press any key. The system plays back your greeting. Press to review it, to re-record it or to save it and exit. To create a te
