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3300 CITELlink Gateway
for Meridian 1 Series Phones
M3310 Phone User Guide
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NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to in
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About Your Phone Contents About Your Phone ......................................................................................................................... 5 Conventions ............................................................................................................................. 7 Using Your Meridian 1 Phone with the 3300 CITELlink Gateway ........................................... 7 Tips for Your Comfort and Safety ................................................
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M3310 Phone User Guide Paging.....................................................................................................................................21 Direct Paging ..........................................................................................................................21 Music ......................................................................................................................................22 Group Paging / Meet Me Answer ...................
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About Your Phone About Your Phone The Mitel® 3300 CITELlink Gateway allows your Nortel Networks™ Meridian 1 phone to work on a Mitel 3300 Integrated Communications Platform (3300 ICP). When used with a 3300 ICP, your M3310 phone has ten fixed-function keys (SUPERKEY, TRANSFER, CANCEL (Rls), HOLD, DOWN ARROW, PROGRAM, HANDSFREE, MUTE, + (Volume Up), − (Volume Down)), and four personal keys. Key 5 (see illustration below) is always your Prime Line; the remaining personal keys can be progr
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M3310 Phone User Guide Phone status indicators When line is the indicator is Idle Off Busy On Ringing Flashing slowly On hold at your set Flashing rapidly On Hold at another set Flashing rapidly 6
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Tips for Your Comfort and Safety Conventions The following conventions are used in this user guide: • Fixed-function keys are identified by bold uppercase letters (for example, TRANSFER). • Text that appears on the display is identified by double quotes (for example, "Language?"). Using Your Meridian 1 Phone with the 3300 CITELlink Gateway Please note the following differences in the way your phone now operates: • You can program speed call numbers, personal keys as well as enable/disa
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M3310 Phone User Guide Customizing Your Phone Ringer Control To adjust the Ringer Volume while the phone is ringing: • Press + or −. To adjust the Ringer Volume or Pitch while the phone is idle: 1. Press SUPERKEY. 2. Press # (No) until "Ringer Adjust?" appears. 3. Press * (Yes). 4. To adjust the ringer pitch, press * (Yes). To adjust the ringer volume, press # (No), then * (Yes). 5. Press + or − until you hear the desired ringer pitch/volume. 6. Press # (Save). 7. Press SUPERKEY. H
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Customizing Your Phone Feature Keys To display information about a key: 1. Press SUPERKEY. 2. Press a personal key. 3. Press SUPERKEY. To re-program a personal key: 1. Press SUPERKEY. 2. Press # (No) until "Personal Keys?" appears. 3. Press * (Yes). 4. Press a personal key that isn't a line key. 5. Press * (Change). 6. Press # (No) until the desired feature appears. 7. Press * (Yes). 8. Press SUPERKEY. Language Change To change the display language: 1. Press SUPERKEY. 2. Press
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M3310 Phone User Guide Making and Answering Calls Make a call 1. Lift the handset. 2. If you want to use a Non-Prime Line, press a Line Appearance key. 3. Do one of the following: • Dial the number. • Press a Speed Call key. Answer a call • Lift the handset. - or - Press the flashing Line appearance key and lift the handset. Redial To redial the last number that you manually dialed: 1. Lift the handset. 2. Dial *01. Redial - Saved Number To save the last number that you manually
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Making and Answering Calls Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call number: 1. Press SUPERKEY. 2. Press a personal key that isn’t a line key. 3. Press * (Change). 4. Press * (Yes). 5. Do one of the following: • To enter a new number,
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M3310 Phone User Guide 3. Enter an index number between 00 and 09. On-Hook Dialing To dial without lifting the handset: 1. If you want to use a Non-Prime Line, press a Line Appearance key. 2. Dial the number. 3. Lift the handset. Handsfree Operation To use Handsfree Operation to make calls: 1. If you want to use a Non-Prime Line, press a Line Appearance key. 2. Dial the number. 3. Communicate by using the speaker and the microphone. To use Handsfree Operation to answer calls: 1. Pre
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Making and Answering Calls Auto-Answer To enable or disable Auto-Answer: • Press the AUTO-ANSWER feature key. To answer a call when you hear ringback: • Communicate by using the speaker and the microphone. - or - Lift the handset. To terminate a call: • Press CANCEL. -or- Wait for the caller to hang up. 13
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M3310 Phone User Guide Call Handling Hold To place a call on hold: • Press HOLD. To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another station: • Press the flashing line key. -or- Dial **1 and the number of the station that placed the call on Hold. Transfer To Transfer an active call: 1. Press TRANSFER. 2. Dial the number of the third party. 3. Do one of the following: • To complete the Transfer, hang up. • To
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Call Handling To leave a Conference: • Hang up. Conference Split To Split a Conference and speak privately with the original party: 1. Press TRANSFER. 2. Dial *41. To return to the conference call: • Press TRANSFER. Call Forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of your phone. B-Int redirects internal calls when your phone is busy, and B-Ext redirects external calls when your phone is b
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M3310 Phone User Guide 5. Press * (Review). 6. Press * (Change). 7. Do one of the following: • To turn Call Forward on, press * (TurnOn). • To turn Call Forward off, press # (TurnOff). 8. Press SUPERKEY. Call Forward - Remote To forward calls from a remote station to your current location: 1. Press SUPERKEY. 2. Press # (No) until "Call Forwarding?" appears. 3. Press * (Yes). 4. Press # (Next) until "I Am Here" appears. 5. Press * (Yes). 6. Dial the extension of the remote station
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Call Handling Call Forward - End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift the handset. 2. Dial 64. 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial **73. 3. Hang up. Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial *1*. 3. Dial the extension number. Messaging - Advisory To turn Messaging - Advisory on: 1. Press SUPERKEY. #
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M3310 Phone User Guide Messaging - Callback To leave a Callback Message on a phone when you hear busy or ringback tone: • Press MESSAGE. To respond to a message waiting condition on your phone: 1. Press MESSAGE. 2. Do one of the following: • To call the message sender, press # (Call). • To erase the message, press * (Erase). To answer a Callback: • Lift the handset. Messaging - Cancel Callback To cancel a Callback: 1. Lift the handset. 2. Dial *1#. 3. Dial the number of the calle
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Using Advanced Features Using Advanced Features Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call: 1. Press TRANSFER. 2. Press **3. 3. Dial the Account Code digits. 4. Press # (Save). 5. Press CANCEL. Call Park To retrieve a call parked by the attendant: 1. Lift the handset. 2. Dial *23. 3. Dial the console ID and the Hold Slot number. Call Pickup To answer a call that is ringing
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M3310 Phone User Guide Campon To Campon to a busy station: • Dial 3 or wait for the time-out period to expire. To retrieve a call when you hear Campon tone: • Depress the hookswitch momentarily, and then dial *3. The current call is put on hold and you are connected to the waiting call. Do Not Disturb To activate or deactivate Do Not Disturb: • Press the Do Not Disturb feature key. - or - 1. Press SUPERKEY. 2. Press # (No) until "Do Not Disturb?" appears. 3. Do one of the following:
