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MITEL
8520
Telephone User Guide
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8520 Telephone Quick Reference Guide This guide provides information for frequently used Commonly Used Feature Codes features. For more information about these and other Contact your system administrator for more information features, refer to the user guide. For voice mail about system features. information, refer to the voice mail user guide for your system. Feature Code Feature Buttons ACD Agent – Log In/Out 328 Most of the following feature codes work when your Automatic IC Call Acce
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Answering Calls Placing Conference Calls Lift the handset, or press (Speaker) to answer 1. While on the first call, press the CNF button to a call while using a headset or to answer a call in place the call on hold. CALL NEXT PARTY TO Handsfree Mode. CNF appears. 2. Place a call to the next conference party. For Placing Emergency Calls external calls, press the OUTGOING button or enter the Outgoing Call access code (8 is the Dial the emergency number (911 U.S. or default code), and then d
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Notice This guide is released by Mitel Networks Corporation and provides information necessary to use the 8520 Telephone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost. Some features or applications may require additional hardware, software
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Important Safety Instructions and Precautions Remember the following safety guidelines when using the telephone. Programming Emergency Numbers Make sure to do the following when programming emergency numbers and/or making test calls to emergency numbers: • Remain on the line and briefly explain to the dispatcher the reason for the call. • Perform tests during off-peak hours such as early morning or late evenings. Safety Notices The following notices may appear on the product or in the technic
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Phone Usage This equipment is not for connection to the telephone network or public coin phone service. It is only for use when connected to Mitel systems. WARNING When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.
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Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the i
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Contents Contents Getting Started 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About Your Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Feature Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Handset . . . . . . . . . . . .
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Contents Answering and Placing Calls 19 Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Answering Waiting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Using Automatic Call Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Redirecting Calls . . . . . . . . . . . . . .
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Contents Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Using Dynamic Extension Express . . . . . . . . . . . . . . . . . . . .
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Contents Hunt Groups 51 Logging in to ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Logging out of ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Stopping the ACD Hunt Group Wrap-up Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Other Hunt Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Getting Started Getting Started Welcome The instructions in this guide are for using the8520 Telephone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features. Your telephone should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistance. Because a variety of voice mail pr
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Getting Started About Your Telephone Your telephone is equipped with a two-line display, a hearing aid-compatible handset, a Message Indicator lamp, an internal speaker and microphone, and two basic types of buttons. • Dialpad buttons: Allow you to enter numbers and letters. • Feature buttons: Provide quick access to various phone and voice mail features. This photo shows the external components of the telephone. See “Feature Descriptions” on page 3 for more information about the telephone
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Getting Started Feature Descriptions The following sections describe default configurations. Your telephone may be programmed differently. Contact your system administrator for more information. See “About Your Telephone” on page 2 for phone feature locations. Handset The handset provided with this equipment is hearing aid compatible (HAC). If you are using a headset or if you are in Handsfree Mode, you do not need to use the handset. Display The phone has a two-line display. When the teleph
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Getting Started Message Indicator Lamp The Message Indicator lamp flashes or stays lit to indicate call, message, and feature activity. See “Using Messages” on page 45. By default, the Message Indicator lamp is lit when you receive new messages. NOTE However, this lamp can be programmed for other functions. Contact your system administrator for more information. Message Indicator lamp signals are described in the following table. Message Indicator Lamp Signal Description Rapidly flashing You
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Getting Started Feature Buttons Feature buttons provide quick access to commonly used features. See the following table for descriptions. Button Action (Special) Activates features while on active calls. Depending on how your system is configured, you may need to press this button before you dial a feature code. (Up) (Down) Provides volume control for the ringer, handset, and speaker. Scrolls through feature options. (Speaker) Activates Handsfree Mode (speakerphone). See “Using Handsfree
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Getting Started Phone Signals The phone has several audio and visual signals to indicate feature activity. The following are a few helpful tips: • Any buttons that are lit or blinking indicate call or feature activity. • All phone button lamps illuminate at the same time for a few seconds when the telephone is reset or powered on. • The following actions may cause an error tone: o Pressing an invalid button combination. o Selecting a restricted feature. o Dialing a restricted or invalid
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Getting Started Headset Instructions When using a headset, press (Speaker) to connect to or disconnect from calls. If you have both a headset and a handset connected to your telephone and you are using the headset, you can quickly transfer audio to the handset by lifting the handset from the cradle. Press (Speaker) to transfer the call back to the headset before replacing the handset in the cradle. The headset must be hearing aid compatible (HAC). If your headset has a power-saver mode, ma
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