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Cisco ONS 15310-CL and
Cisco ONS 15310-MA
Troubleshooting Guide
Product and Documentation Release 7.0
Last Updated: September 3, 2007
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Customer Order Number: DOC-7817235=
Text Part Number: 78-17235-01
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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE IN
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CONTENTS About this Guide xxv Revision History xxv Document Objectives xxvi Audience xxvi Document Organization xxvi Related Documentation xxvi Document Conventions xxvii Obtaining Optical Networking Information xxxiii Where to Find Safety and Warning Information xxxiii Cisco Optical Networking Product Documentation CD-ROM xxxiii Obtaining Documentation, Obtaining Support, and Security Guidelines xxxiv CHAPTER 1 General Troubleshooting 1-1 1.1 Network Troubleshooting Tests 1-2 1.1.1 Facility Loo
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Contents Test the Facility Loopback Circuit 1-13 Test the Electrical Cabling 1-13 1.3 Identify Points of Failure on an OC-N Circuit Path 1-14 1.3.1 Perform a Facility Loopback on a Source-Node OC-N Port 1-14 Create the Facility Loopback on the Source OC-N Port 1-14 Test the Facility Loopback Circuit 1-15 1.3.2 Perform a Cross-Connect Loopback on the Source OC-N Port 1-15 Create the Cross-Connect Loopback on the Source OC-N Port 1-16 Test the Cross-Connect Loopback Circuit 1-16 1.3.3 Perform a Te
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Contents Test the Ethernet Card 1-33 1.6.3 Perform a Facility Loopback on an Intermediate-Node OC-N Port 1-33 Create a Facility Loopback on an Intermediate-Node OC-N Port 1-34 Test and Clear the OC-N Facility Loopback Circuit 1-35 Test the OC-N (Controller) Card 1-35 1.6.4 Perform a Terminal Loopback on Intermediate-Node OC-N Ports 1-36 Create a Terminal Loopback on Intermediate-Node OC-N Ports 1-37 Test and Clear the OC-N Terminal Loopback Circuit 1-38 Test the OC-N Card 1-38 1.6.5 Perform a Fa
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Contents Disable the VirusScan Download Scan 1-54 1.9.4 CTC Does Not Launch 1-54 Redirect the Netscape Cache to a Valid Directory 1-54 1.9.5 Sluggish CTC Operation or Login Problems 1-55 Delete the CTC Cache File Automatically 1-55 Delete the CTC Cache File Manually 1-56 1.9.6 Node Icon is Gray on CTC Network View 1-57 1.9.7 Java Runtime Environment Incompatible 1-58 Launch CTC to Correct the Core Version Build 1-58 1.9.8 Different CTC Releases Do Not Recognize Each Other 1-59 Launch CTC to Corr
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Contents 1.12.1 Power Supply Problems 1-73 1.12.2 Power Consumption for Node and Cards 1-74 1.12.3 Lamp Tests for Card LEDs 1-75 Verify Card LED Operation 1-75 CHAPTER 2 Alarm Troubleshooting 2-1 2.1 Alarm Index by Default Severity 2-1 2.1.1 Critical Alarms (CR) 2-2 2.1.2 Major Alarms (MJ) 2-2 2.1.3 Minor Alarms (MN) 2-3 2.1.4 Not Alarmed Conditions 2-4 2.1.5 Not Reported (NR) Conditions 2-6 2.2 Alarms and Conditions Indexed By Alphabetical Entry 2-6 2.3 Alarm Logical Objects 2-9 2.4 Alarm List
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Contents Clear the APSCINCON Alarm 2-21 2.7.11 APSCM 2-21 Clear the APSCM Alarm 2-21 2.7.12 APSCNMIS 2-22 2.7.13 APSIMP 2-22 Clear the APSIMP Alarm 2-22 2.7.14 APS-INV-PRIM 2-23 2.7.15 APSMM 2-23 Clear the APSMM Alarm 2-23 2.7.16 APS-PRIM-FAC 2-24 Clear the APS-PRIM-FAC Condition 2-24 2.7.17 APS-PRIM-SEC-MISM 2-24 Clear the APS-PRIM-SEC-MISM Alarm 2-24 2.7.18 AS-CMD 2-24 Clear the AS-CMD Condition 2-25 2.7.19 AS-MT 2-25 Clear the AS-MT Condition 2-26 2.7.20 AS-MT-OOG 2-26 2.7.21 AUD-LOG-LOSS 2-2
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Contents 2.7.33 BAT-FAIL 2-31 Clear the BAT-FAIL Alarm 2-32 2.7.34 BKUPMEMP 2-32 Clear the BKUPMEMP Alarm 2-32 2.7.35 BLSROSYNC 2-33 2.7.36 CARLOSS (CE100T) 2-33 lear the CARLOSS (CE100T) Alarm 2-33 2.7.37 CARLOSS (EQPT) 2-35 Clear the CARLOSS (EQPT) Alarm 2-36 2.7.38 CLDRESTART 2-37 Clear the CLDRESTART Condition 2-37 2.7.39 COMIOXC 2-37 Clear the COMIOXC Alarm 2-37 2.7.40 CONTBUS-CLK-A 2-38 Clear the CONTBUS-CLK-A Alarm 2-38 2.7.41 CONTBUS-CLK-B 2-38 Clear the CONTBUS-CLK-B Alarm 2-39 2.7.42 C
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Contents 2.7.54 ELWBATVG 2-46 Clear the ELWBATVG Alarm 2-47 2.7.55 ENCAP-MISMATCH-P 2-47 Clear the ENCAP-MISMATCH-P Alarm 2-48 2.7.56 EOC 2-48 Clear the EOC Alarm 2-49 2.7.57 EOC-L 2-50 Clear the EOC-L Alarm 2-51 2.7.58 EQPT 2-51 Clear the EQPT Alarm 2-51 2.7.59 EQPT-MISS 2-52 2.7.60 ERFI-P-CONN 2-52 Clear the ERFI-P-CONN Condition 2-52 2.7.61 ERFI-P-PAYLD 2-53 Clear the ERFI-P-PAYLD Condition 2-53 2.7.62 ERFI-P-SRVR 2-53 Clear the ERFI-P-SRVR Condition 2-53 2.7.63 ERROR-CONFIG 2-53 Clear the ER
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Contents Clear the FE-DS1-SA Condition 2-59 2.7.77 FE-DS1-SNGLLOS 2-60 Clear the FE-DS1-SNGLLOS Condition 2-60 2.7.78 FE-DS3-NSA 2-60 Clear the FE-DS3-NSA Condition 2-60 2.7.79 FE-DS3-SA 2-61 Clear the FE-DS3-SA Condition 2-61 2.7.80 FE-EQPT-NSA 2-61 Clear the FE-EQPT-NSA Condition 2-61 2.7.81 FE-FRCDWKSWBK-SPAN 2-61 Clear the FE-FRCDWKSWBK-SPAN Condition 2-62 2.7.82 FE-FRCDWKSWPR-SPAN 2-62 2.7.83 FE-IDLE 2-62 Clear the FE-IDLE Condition 2-62 2.7.84 FE-LOCKOUTOFPR-SPAN 2-62 2.7.85 FE-LOF 2-63 Cl
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Contents Clear the GFP-LFD Alarm 2-68 2.7.102 GFP-UP-MISMATCH 2-68 Clear the GFP-UP-MISMATCH Alarm 2-69 2.7.103 HELLO 2-69 Clear the HELLO Alarm 2-69 2.7.104 HIBATVG 2-70 Clear the HIBATVG Alarm 2-70 2.7.105 HI-LASERBIAS 2-70 Clear the HI-LASERBIAS Alarm 2-70 2.7.106 HI-LASERTEMP 2-71 Clear the HI-LASERTEMP Alarm 2-71 2.7.107 HI-RXPOWER 2-72 Clear the HI-RXPOWER Alarm 2-72 2.7.108 HITEMP 2-72 Clear the HITEMP Alarm 2-72 2.7.109 HI-TXPOWER 2-73 Clear the HI-TXPOWER Alarm 2-73 2.7.110 HLDOVRSYNC 2
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Contents Clear the LCAS-CRC Condition 2-82 2.7.125 LCAS-RX-FAIL 2-82 0.0.1 LCAS-RX-FAIL 2-82 Clear the LCAS-RX-FAIL Condition 2-82 Clear the LCAS-RX-FAIL Condition 2-83 2.7.126 LCAS-TX-ADD 2-83 2.7.127 LCAS-TX-DNU 2-83 2.7.128 LKOUTPR-S 2-84 Clear the LKOUTPR-S Condition 2-84 2.7.129 LOA 2-84 Clear the LOA Alarm 2-84 2.7.130 LOCKOUT-REQ 2-85 Clear the LOCKOUT-REQ Condition 2-85 2.7.131 LOF (BITS) 2-85 Clear the LOF (BITS) Alarm 2-85 2.7.132 LOF (DS1) 2-86 Clear the LOF (DS1) Alarm 2-86 2.7.133 L
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Contents Clear the LOS (BITS) Alarm 2-93 2.7.146 LOS (DS1) 2-94 Clear the LOS (DS1) Alarm 2-94 2.7.147 LOS (DS3) 2-95 Clear the LOS (DS3) Alarm 2-95 2.7.148 LOS (EC1) 2-96 Clear the LOS (EC1) Alarm 2-97 2.7.149 LOS (FUDC) 2-97 Clear the LOS (FUDC) Alarm 2-98 2.7.150 LOS (OCN) 2-98 Clear the LOS (OCN) Alarm 2-99 2.7.151 LO-TXPOWER 2-100 Clear the LO-TXPOWER Alarm 2-100 2.7.152 LPBKCRS 2-100 Clear the LPBKCRS Condition 2-101 2.7.153 LPBKDS3FEAC 2-101 Clear the LPBKDS3FEAC Condition 2-101 2.7.154 L
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Contents 2.7.167 MANSWTOPRI 2-107 2.7.168 MANSWTOSEC 2-107 2.7.169 MANSWTOTHIRD 2-108 2.7.170 MANUAL-REQ-SPAN 2-108 Clear the MANUAL-REQ-SPAN Condition 2-108 2.7.171 MATECLK 2-108 Clear the MATECLK Alarm 2-109 2.7.172 MEA (EQPT) 2-109 Clear the MEA (EQPT) Alarm 2-109 2.7.173 MEA (FAN) 2-110 2.7.174 MEA (PPM) 2-110 2.7.175 MEM-GONE 2-111 2.7.176 MEM-LOW 2-111 2.7.177 MFGMEM 2-111 2.7.178 NO-CONFIG 2-111 Clear the NO-CONFIG Condition 2-112 2.7.179 NOT-AUTHENTICATED 2-112 2.7.180 OOU-TPT 2-112 Clea
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Contents Clear the RFI-P Condition 2-119 2.7.193 RFI-V 2-120 Clear the RFI-V Condition 2-120 2.7.194 ROLL 2-120 2.7.195 ROLL-PEND 2-121 2.7.196 RPRW 2-121 Clear the RPRW Condition 2-121 2.7.197 RUNCFG-SAVENEED 2-121 2.7.198 SD 2-122 Clear the SD (DS1, DS3) Condition 2-123 2.7.199 SD-L 2-123 Clear the SD-L Condition 2-124 2.7.200 SD-P 2-124 Clear the SD-P Condition 2-125 2.7.201 SD-V 2-125 Clear the SD-V Condition 2-125 2.7.202 SF 2-125 Clear the SF (DS1, DS3) Condition 2-126 2.7.203 SF-L 2-126 C
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Contents 2.7.218 SSM-ST2 2-131 2.7.219 SSM-ST3 2-131 2.7.220 SSM-ST3E 2-131 2.7.221 SSM-ST4 2-132 2.7.222 SSM-STU 2-132 Clear the SSM-STU Condition 2-132 2.7.223 SSM-TNC 2-132 2.7.224 STS-SQUELCH-L 2-133 2.7.225 SW-MISMATCH 2-133 2.7.226 SWMTXMOD-PROT 2-133 Clear the SWMTXMOD-PROT Alarm 2-133 2.7.227 SWMTXMOD-WORK 2-134 Clear the SWMTXMOD-WORK Alarm 2-134 2.7.228 SWTOPRI 2-134 2.7.229 SWTOSEC 2-134 Clear the SWTOSEC Condition 2-134 2.7.230 SWTOTHIRD 2-135 Clear the SWTOTHIRD Condition 2-135 2.7.
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Contents 2.7.243 TX-LOF 2-141 Clear the TX-LOF Condition 2-141 2.7.244 TX-RAI 2-142 Clear the TX-RAI Condition 2-142 2.7.245 UNEQ-P 2-142 Clear the UNEQ-P Alarm 2-142 2.7.246 UNEQ-V 2-144 Clear the UNEQ-V Alarm 2-144 2.7.247 VCG-DEG 2-144 Clear the VCG-DEG Condition 2-145 2.7.248 VCG-DOWN 2-145 Clear the VCG-DOWN Condition 2-145 2.7.249 VT-SQUELCH-L 2-145 2.7.250 WKSWPR 2-146 Clear the WKSWPR Condition 2-146 2.7.251 WTR 2-146 2.8 DS-1 Line Alarms 2-146 2.9 Traffic Card LED Activity 2-147 2.9.1 T
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Contents 2.10.4 Generic Signal and Circuit Procedures 2-155 Verify the Signal BER Threshold Level 2-155 Delete a Circuit 2-155 Verify or Create Node DCC Terminations 2-155 Clear an OC-N Port Facility or Terminal Loopback Circuit 2-156 Clear an OC-N Port XC Loopback Circuit 2-156 Clear a DS-3 or DS-1 Port Loopback Circuit 2-156 Clear an EC-1 Port Loopback 2-157 Clear an Ethernet Card Loopback Circuit 2-157 CHAPTER 3 Transient Conditions 3-1 3.1 Transients Indexed By Alphabetical Entry 3-1 3.2 Tro
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Contents 3.3.24 PS 3-7 3.3.25 PSWD-CHG-REQUIRED 3-7 3.3.26 RMON-ALARM 3-7 3.3.27 RMON-RESET 3-8 3.3.28 SESSION-TIME-LIMIT 3-8 3.3.29 SFTWDOWN-FAIL 3-8 3.3.30 USER-LOCKOUT 3-8 3.3.31 USER-LOGIN 3-8 3.3.32 USER-LOGOUT 3-8 3.3.33 WKSWBK 3-8 3.3.34 WKSWPR 3-9 3.3.35 WRMRESTART 3-9 CHAPTER 4 Error Messages 4-1 INDEX Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 xx
