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SpectraLink 8000 SVP Server
SVP100, SVP020, SVP010
Administration Guide
for Mitel and Cisco
January 2008 Edition
1725-36031-001
Version G
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco Trademark Information Notice Polycom® and the logo designs Polycom, Inc. has prepared this document SpectraLink® for use by Polycom personnel and LinkPlus customers. The drawings and specifications Link contained herein are the property of NetLink Polycom and shall be neither reproduced in SVP whole or in part without the prior written Are trademarks and registered trademarks approval of Polycom, nor be implied to
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About This Guide This document explains how to configure and maintain one or more SpectraLink 8000 SVP Servers (models SVP100, SVP020, SVP010) within IP telephony environments. Polycom Model Numbers This document covers the following registered model number: SVP100 Related Documents NetLink e340/h340/i640 Wireless Telephone Configuration and Administration Guide with Cisco CallManager/CallManager Express (72-1082-02) NetLink e340/h340/i640 Wireless Telephone Configuration and Admi
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco Customer Support Hotline Polycom wants you to have a successful installation. If you have questions please contact the Customer Support Hotline at (800) 775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time. Icons and Conventions This manual uses the following icons and conventions. Caution! Follow these instructions carefully to avoid danger. Note these instructions carefully.
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Contents 0 About This Guide......................................................................3 Polycom Model Numbers..................................................................3 Related Documents.............................................................................3 Customer Support Hotline ................................................................4 Icons and Conventions.......................................................................4 1 SpectraLink 8000 SVP
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco The NetLink SVP-II System Menu .................................................24 Network Configuration....................................................................25 SendAll .........................................................................................26 SVP Server Configuration................................................................29 SVP-II Mode................................................
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Contents 7 Safety Notices ........................................................................49 8 Index .....................................................................................51 PN: 1725-36031-001_G.doc 7
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1 SpectraLink 8000 SVP Server Overview The SpectraLink 8000 SVP Server is an Ethernet LAN device that works with access points (APs) to provide QoS on the wireless LAN. Voice packets to and from the SpectraLink 8000 Wireless Telephones are intercepted by the SVP Server and encapsulated for prioritization as they are routed to and from an IP telephony server. SpectraLink Voice Priority (SVP) and Quality of Service SpectraLink Voice Priority (SVP) is the SpectraLink quality of service
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco SVP Server Models The SVP Server is available in three models. Which model is selected for your facility depends on current and expected capacity. All SVP Servers within a subnet must be the same model type. • SVP100: Serves 80 calls simultaneously. • SVP020: Serves 20 powered-on handsets. • SVP010: Serves 10 powered-on handsets. See the following capacity tables for multiple SVP Server system capacities. All SVP Ser
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SpectraLink 8000 SVP Server Overview address. The wireless telephones and the other SVP Servers locate the master by using a static IP address, DHCP, or DNS. The master SVP Server performs important coordinating functions. The loss of a non-master SVP Server does not significantly affect the operation of the remaining SVP Servers but results in the re boot of all handsets. However, the loss of the master SVP Server results in a loss of all communication between all of the SVP Servers. Th
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco 1 not linear due to the Erlang calculation for telephony traffic. The possible installed handsets figures are approximate and meant as a guideline and not as an absolute recommendation for any facility. Possible installed handsets Number of Total possible Number of calls installed handsets SVP Erlang @ 10% in @ 15% in @ 20% in possible @ 100% in Servers active calls active calls active calls per Server active ca
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SpectraLink 8000 SVP Server Overview Notes on System Configuration In an IP system using subnets to differentiate telephony areas, each subnet must have its own APs. Each subnet may require an SVP Server to maintain voice quality, but this depends on traffic volume and router capacity. Multiple SVP Server environments are those which have more than one SVP Server. A master SVP Server must be identified in a multiple-SVP Server environment. SVP Server models may not be combined within
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco System Diagram The following diagram shows multiple SVP Servers residing on a network with an IP telephony gateway and IP telephony server, wireless LAN APs, and Ethernet switch: SpectraLink 8000 SVP Server SpectraLink 8000 SVP Server access point TFTP SpectraLink 8000 server SVP Server (showing optional multiple Ethernet switch SVP SpectraLink Servers) Wireless Telephones access point IP gateway opti
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SpectraLink 8000 SVP Server Overview System Components SpectraLink e340/h340/i640 and 8020/8030 Wireless Telephones Employees can carry wireless telephones to make and receive calls as they move throughout the building. The wireless telephones are to be used on-premises; they are not cellular or satellite phones. Just like wired telephones, they can receive calls directly, receive transferred calls, transfer calls to other extensions, and make outside and long distance calls (subject
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco network traffic is restricted to those segments that are directly involved in the communication. Installation of a network router is recommended in larger networks, where there may be significant network traffic not related to the wireless LAN. A router will isolate the wireless LAN from the associated wired LAN so that they are not impacted by each others’ traffic. The SVP Servers, the APs, and their associated Ether
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SpectraLink 8000 SVP Server Overview The Front Panel of the SVP Server The SVP Server’s front panel contains ports to connect to power, the LAN, and to an administrative computer via an RS-232 port. Status LEDs supply information about the SVP Server’s functioning. 1 2 3 4 5 PWR L A C E Status N C O R K T L R NETWORK O O K R RS-232 RS-232 Port: male DB-9 connector (DTE) used for RS-232 connection to a terminal, terminal emulator, or modem for system administration. Link LEDs: LNKOK: Li
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2 Installing the SpectraLink 8000 SVP Server As shown in the system diagram, the SVP Server is connected to the Ethernet switch. The specifications covered here allow for great flexibility in physical placement of the components within stated guidelines. See the Configuration and Administration document for your vendor’s IP system for information on LAN requirements, network infrastructure and IP addressing. Required Materials The following equipment must be provided by the customer.
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco Locate the SVP Server in a space with: • Sufficient backboard mounting space (for wall mount) and proximity to the LAN access device (switched Ethernet hub) and power source. • Easy access to the front panel, which is used for cabling. • A maximum distance of 325 feet (100 meters) from the Ethernet switch. Install the SVP Server The SVP Server may be mounted on a rack or to a wall. Mount the SVP Server on a rack T
