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® ®
Polycom RMX
1500/2000/4000
Getting Started Guide for
Audio Only
Version 7.0 | August 2010 | DOC2585A
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Trademark Information Polycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United States and various other countries. All other trademarks are the property of their respective owners. Patent Information The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc. © 2010
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Regulatory Notices United States Federal Communication CE Mark R&TTE Directive Commission (FCC) Part 15: Class A Statement. This equipment has Polycom Inc., declares that the Polycom RMX™ been tested and found to comply with the limits for a 2000 is in conformity with the following relevant Class A digital device, pursuant to Part 15 of the FCC harmonized standards: Rules. Test limits are designed to provide reasonable EN 60950-1:2001 protection against harmful interference when the EN 55022
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Regulatory Notices Chinese Communication Certificate Singapore Certificate RMX 2000 complies with IDA standards G0916-07
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Polycom RMX 2000/4000 Getting Started Guide for Audio Only Table of Contents System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 RMX 1500/2000/4000 ............................................................................ 1-1 System Capacities ................................................................................... 1-3 RMX Audio Only Main Features ......................................................... 1-6 Scheduling Interfaces ........................
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Table of Contents ISDN/PSTN Services ............................................................. 2-4 Unpacking the RMX ....................................................................... 2-5 Unpacking the RMX 1500 ...................................................... 2-5 Unpacking the RMX 2000 ...................................................... 2-5 Unpacking the RMX 4000 ...................................................... 2-5 Modifying the Factory Default Management Network Settings
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Polycom RMX 2000/4000 Getting Started Guide for Audio Only List Pane ........................................................................................... 3-7 RMX Management ......................................................................... 3-7 Status Bar ......................................................................................... 3-7 System Alerts .......................................................................... 3-8 Participant Alerts .........................
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Table of Contents SIP Participants ..................................................................... 3-47 ISDN/PSTN Participants .................................................... 3-47 Connecting to a Polycom Conference from an Outlook Meeting Invitation ................................................................ 3-48 Entry Queue Access ..................................................................... 3-49 H.323 Participants .......................................................
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Polycom RMX 2000/4000 Getting Started Guide for Audio Only Conference Control Using DTMF Codes .................................. 3-76 Requesting Help ................................................................... 3-78 Appendix A - Glossary . . . . . . . . . . . . . . . . . . . . . . . . . A-1 v
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Table of Contents vi
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1 System Overview This Getting Started Guide provides information on the installation and basic operation of your RMX system. Chairpersons and Operators (users who start and manage conferences for other users) please read: • Chapter 1 – System Overview • Chapter 3 – Basic Operation System Administrators please read: • Chapter 1 – System Overview • Chapter 2 – First Time Installation and Configuration • Chapter 3 – Basic Operation For more information on configuring and managing the system, r
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Chapter 1-System Overview The RMX unit has, in addition, been designed in compliance with IETF (Internet Engineering Task Force) – a large open international community of network designers, operators, vendors, and researchers concerned with the evolution of the Internet architecture and the smooth operation of the Internet. ISDN Endpoints PSTN Phones E1/T1 PRI Lines RMX 1500/2000/4000 RMX Web Client LAN Endpoints IP Phone PC Figure 1-1 Multipoint Audio Conferencing using a Polycom RMX 1500/2
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Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only The Polycom RMX 1500/2000/4000 unit can be controlled via the LAN, R by the RMX Web Client application, using Internet Explorer installed on the user’s workstation or the RMX Manager application. The RMX Manager can control several RMX units (RMX 1500, RMX 2000 and RMX 4000). For more information about the RMX Manager, see "RMX Manager Application” on page 17-1. In the RMX 1500 and RMX 2000, RMX management and IP conferencing
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Chapter 1-System Overview Table 1-1 System Functions and Capacities (Continued) RMX 1500 RMX 2000 RMX 4000 System Functions MPMx MPM MPM + MPM x MPM+ MPMx Maximum number of Entry 40 40 40 40 80 80 Queues Maximum number of Profiles 40 40 40 40 80 80 Maximum number of 100 80 200 200 200 200 Conference Templates Maximum number of SIP 40 40 40 40 80 80 Factories Maximum number of IP 11 1 1 1 1 Services Maximum number of ISDN 22 2 2 2 2 Services Maximum number of IVR 40 40 40 40 80 80 Services Maxi
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Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Table 1-1 System Functions and Capacities (Continued) RMX 1500 RMX 2000 RMX 4000 System Functions MPMx MPM MPM + MPM x MPM+ MPMx Maximum number of 40 40 40 40 80 80 gateway profiles Maximum number of 2000 2000 2000 2000 4000 4000 Reservations (Internal Scheduler) 1-5
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Chapter 1-System Overview RMX Audio Only Main Features The Polycom RMX conferencing system offers a comprehensive range of capabilities for audio conferencing: Scheduling Interfaces Conferences can be started immediately or scheduled in advance on the Polycom MCU by means of the following applications: • Windows-based RMX Manager • Browser-based Web Client • Microsoft Outlook using the Polycom Conferencing for Microsoft Outlook add-in • Polycom CMA application • Polycom DMA application Confer
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Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only IVR-Enabled Conferencing Interactive Voice Response (IVR) is a software module that automates the connection process and lets participants perform various operations during ongoing conferences. The participants use their endpoints’ keypads and remote control to interact with the conference’s menu-driven scripts using DTMF codes. Operations that can be performed by participants or chairpersons during a conference include: • Manu
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Chapter 1-System Overview • Meeting Rooms – set up once, use many times. Meeting Rooms are saved in memory (using no resources) and can be activated as many times as needed. • Ad Hoc Entry Queue – no setup, a new conference can be created when a user dials in and enters a conference ID that is not being used by an existing conference or Meeting Room. • Gateway calls – from IP endpoints to other participants, using the direct dialing method, with up to 10 destination numbers contained in a
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Polycom RMX 1500/2000/4000 Getting Started Guide for Audio Only Gateway Using a special Gateway Profile, the RMX can be used as a gateway that provides connectivity across different physical networks such as H.323, SIP, ISDN and PSTN. The Gateway also provides connectivity between the ISDN/PSTN endpoints and the DMA. Security • Media Encryption (IP only), available at conference and participant levels, based on AES 128 Media Encryption and DH 1024 Key Exchange standards. • Secured Communica
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Chapter 1-System Overview Conference Management and Monitoring Features The Polycom RMX 1500/2000/4000 Web Client provides capabilities for management and monitoring of participants and conferences, including the following: • Automatic termination of idle (no participants) conferences. • Automatic extension of conference duration. • Control of listening and broadcasting audio volume for individual participants. • Auto Gain Control (AGC) noise and audio volume regulation for individual partic
