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Compaq ProLiant ML350 Generation 3 Server
Maintenance and Service Guide
Part Number 278704-002
January 2003 (Second Edition)
This document provides detailed instructions for maintenance and
service personnel. It includes removal and replacement procedures, spare
parts information, and an overview of diagnostic tools for the Compaq
ProLiant ML350 Generation 3 server.
COMPAQ CONFIDENTIAL Codename: Steel Dragon 2.4 Part Number: 278704-002 Last Saved On: 12/19/02 8:52 A
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© 2002, 2003 Compaq Information Technologies Group, L.P. Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Intel is a U.S. registered trademark of Intel Corporation. Netscape Navigator is a U.S. trademark of Netscape Communications Corporation. Java™ is a U.S. trademark of Sun Microsystems, Inc. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” wit
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Contents About This Guide Symbols in Text............................................................................................................................................ v Important Safety Information ....................................................................................................................... v Compaq Technician Notes........................................................................................................................... vi Where to
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Contents Removable Media Device ....................................................................................................................... 2-24 Expansion Slots....................................................................................................................................... 2-26 Expansion Board ..................................................................................................................................... 2-27 Memory Module Guidelines ...
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About This Guide This maintenance and service guide can be used for reference when servicing Compaq ProLiant ML350 Generation 3 servers. WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs can create conditions that are hazardous. Symbols in Text These symbols may be found in the text of this guide. They have the following meanings. WARNING:
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About This Guide Compaq Technician Notes WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard. WARNING: To re
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About This Guide Where to Go for Additional Help In addition to this guide, the following information sources are available: • User documentation • Compaq Service Quick Reference Guide • Service training guides • Compaq service advisories and bulletins • Compaq QuickFind™ information services • Compaq Insight Manager software For additional copies, go to www.compaq.com. Integrated Management Log The server includes an integrated, nonvolatile management log that contains fault and man
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About This Guide Text Conventions This document uses the following conventions: • Italic type is used for complete titles of published guides or variables. Variables include information that varies in system output, in command lines, and in command parameters in text. • Bold type is used for emphasis, for onscreen interface components (window titles, menu names and selections, button and icon names, and so on), and for keyboard keys. • Monospace typeface is used for command lines, code
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1 Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and spare parts lists for the Compaq ProLiant™ ML350 Generation 3 server. Refer to Table 1-1, and Table 1-2 for the names of referenced spare parts. Compaq ProLiant ML350 Generation 3 Server Maintenance and Service Guide 1-1 COMPAQ CONFIDENTIAL Codename: Steel Dragon 2.4 Part Number: 278704-002 Last Saved On: 12/31/02 9:35 AM
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Illustrated Parts Catalog Mechanical Parts Exploded View 2c 1 2a 2b 6 10 7 5a 5b 9 5b 4 3 8 Figure 1-1: Mechanical parts exploded view 1-2 Compaq ProLiant ML350 Generation 3 Server Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: Steel Dragon 2.4 Part Number: 278704-002 Last Saved On: 12/31/02 9:35 AM
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Illustrated Parts Catalog Mechanical Spare Parts List Table 1-1: Mechanical Spare Parts List Item Description Spare Part Number Chassis 1 Bezel door (tower model only) 249927-001 2 Cover kit 216104-001 a) Hood panel (tower model only) b) Access panel c) Top panel 3 Hot-plug hard drive cage 262171-001 4 Hot-plug hard drive blank 122759-001 5 Miscellaneous plastics kit 250843-001 a) Expansion board retainer b) Feet (4) (tower model only) c) Expansion board guide* d) Retainer
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Illustrated Parts Catalog System Components Exploded View 19 15 11 16 14 14 13 20 18 22 21 17 23 12 Figure 1-2: System components exploded view 1-4 Compaq ProLiant ML350 Generation 3 Server Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: Steel Dragon 2.4 Part Number: 278704-002 Last Saved On: 12/31/02 9:35 AM
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Illustrated Parts Catalog System Components Spare Parts List Table 1-2: System Components Spare Parts List Item Description Spare Part Number 11 CPU fan module, 120 mm 301017-001 12 I/O fan module, 92 mm 289562-001 Boards 13 System board 292234-001 14 Power supply backplane board with cover 292235-001 Mass storage devices 15 IDE CD-ROM drive (48X) 288894-001 16 Diskette drive 233409-001 17 Hot-plug hard drive cage 262171-001 Power 18 Power switch assembly 292236-001 19
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Illustrated Parts Catalog Table 1-2: System Components Spare Parts List continued Item Description Spare Part Number Miscellaneous 24 Enhanced keyboard (carbon)* 244000-001 25 Signal cable kit* 163353-001 a) IDE ribbon cable assembly b) Diskette drive cable assembly c) Removable media device SCSI cable 26 SCSI Point-to-Point cable* 292232-001 27 Return kit (tower model only)* 249929-001 28 Return kit (rack model only)* 250189-001 29 Country kit* 303713-001 30 Tower-to-rack
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2 Removal and Replacement Procedures This chapter provides subassembly/module-level removal and replacement procedures for the Compaq ProLiant ML350 Generation 3 server. After completing any removal or replacement procedure, run the diagnostics program to verify that all components operate properly. To service the server, a Torx T-15 screwdriver may be needed. Compaq ProLiant ML350 Generation 3 Server Maintenance and Service Guide 2-1 COMPAQ CONFIDENTIAL Codename: Steel Dragon 2.4 Pa
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Removal and Replacement Procedures Electrostatic Discharge Information An electrostatic discharge (ESD) can damage static-sensitive devices or microcircuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage, observe the following precautions: • Transport products in static-safe containers such as conductive tubes, bags, or boxes. • Keep electrostatic-sensitive parts in their containers until they arrive at static-free
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Removal and Replacement Procedures Symbols on Equipment These symbols may be located on equipment in areas where hazardous conditions may exist. WARNING: This symbol, in conjunction with any of the following symbols, indicates the presence of a potential hazard. The potential for injury exists if warnings are not observed. Consult your documentation for specific details. This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing
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Removal and Replacement Procedures Preparation Procedures WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard. CAUTION: Electrostatic discharge (ESD) can damage electronic components. Be sure that you are properl
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Removal and Replacement Procedures To power down the server: 1. Press the power button to toggle to Standby. This places the server in standby mode, disabling the main power supply output and providing auxiliary power to the server. Standby does not completely disable or remove power from the system. 2. Be sure that the system LED closest to the right on the front panel is amber and that the fan noise has stopped. 3. Disconnect the AC power cord from the AC outlet, and then from the serve
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Removal and Replacement Procedures Bezel Door (Tower Model Only) To remove the bezel door: 1. Complete the preparation procedures. Refer to “Preparation Procedures” earlier in this chapter. 2. If the keylock is locked, unlock the bezel door using the included key (1). 3. Open the bezel door fully to the right (2). 4. Lift the bezel door and then pull it away from the chassis (3). 3 2 1 Figure 2-1: Removing the bezel door (tower model only) To replace the bezel door, reverse steps 3 a
