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Xerox DocuPrint
4050/4090 NPS/IPS
Troubleshooting Guide
721P90231
Version 8.0
October 2002
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Xerox Corporation 701 S. Aviation Boulevard El Segundo, CA 90245 ©2002 by Xerox Corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen, such as icons, screen displays, looks, etc. Printed in the United States of America. Publication number:
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Table of contents Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Laser safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Ozone information: U. S. only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi Operation safety: U. S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi Operation safety: Europe . . . . . . . . . . . . . . . . .
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Table of contents Clearing paper jams from area 4 . . . . . . . . . . . . . . . . . . . . . . . 4-16 Clearing paper jams from area 5 . . . . . . . . . . . . . . . . . . . . . . . 4-18 Clearing paper jams from areas 6 and 6A . . . . . . . . . . . . . . . . 4-20 Clearing paper jams from area 7 . . . . . . . . . . . . . . . . . . . . . . . 4-21 Clearing paper jams from area 8 . . . . . . . . . . . . . . . . . . . . . . . 4-24 Clearing paper jams from area 9 . . . . . . . . . . . . . . . . . .
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Safety Laser safety WARNING Adjustments, use of controls, or performance of procedures other than those specified herein may result in hazardous light exposure. The Xerox DocuPrint printers are certified to comply with the performance standards of the U.S. Department of Health, Education, and Welfare for Class 1 laser products. Class 1 laser products do not emit hazardous radiation. The DocuPrint printers do not emit hazardous radiation because the laser beam is completely enclosed during
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Safety Ozone information: U. S. only This product produces ozone during normal operation. The amount of ozone produced depends on copy volume. Ozone is heavier than air. The environmental parameters specified in the Xerox installation instructions ensure that concentration levels are within safe limits. If you need additional information concerning ozone, call 1-800-828-6571 to request the Xerox publication 600P83222, OZONE. Operation safety: U. S. Your Xerox equipment and supplies have be
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Safety Never use supplies or cleaning materials for other than their intended purposes. Keep all materials out of the reach of children. Never operate the equipment if you notice unusual noises or odors. Disconnect the power cord from the electrical outlet and call service to correct the problem. If you need any additional safety information concerning the equipment or materials Xerox supplies, call Xerox Product Safety at the following toll-free number in the United States: 1-800-82
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Safety Electrical supply This product shall be operated from the type of electrical supply indicated on the product’s data plate label. If you are not sure that your electrical supply meets the requirements, please consult your local power company for advice. WARNING This product must be connected to a protective earth circuit. This product is supplied with a plug that has a protective earth pin. This plug will fit only into an earthed electrical outlet. This is a safety feature. Always co
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Safety Maintenance Any operator product maintenance procedures will be described in the user documentation supplied with the product. Do not carry out any maintenance on the product, which is not described in the customer documentation. Before cleaning your product Before cleaning this product, unplug the product from the electrical outlet. Always use materials specifically designated for this product, the use of other materials may result in poor performance and may create a hazardous sit
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Safety Radio and telecommunications equipment directive (Europe only) Certification to 1999/5/EC Radio Equipment and Telecommunications Terminal Equipment Directive: This Xerox product has been self-certified by Xerox for pan- European single terminal connection to the analog public switched telephone network (PSTN) in accordance with Directive 1999/5/EC. The product has been designed to work with the national PSTNs and compatible PBXs of the following countries: Austria Germany Luxembourg S
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Safety For further information For more information on Environment, Health and Safety in relation to this Xerox product and supplies, please contact the following customer help lines: Europe:+44 1707 353434 USA:1 800 8286571 Canada:1 800 8286571 Troubleshooting Guide xi
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Safety xii Troubleshooting Guide
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Introduction This guide describes how to solve some specific problems that may occur when you are using the Xerox DocuPrint 4050/4090 NPS/IPS. About this guide This guide is designed for Xerox DocuPrint 4050 and 4090 NPS/ IPS operators whose job consists of the routine operation of one of these systems. Users should have an understanding of printer controller operations. Before using this guide, become familiar with its contents and conventions. Contents This section lists the contents of t
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Introduction Chapter 6, “Resolving printer problems,” describes printer- related problems other than paper jams, and suggests corrective actions. Chapter 7, “Resolving system problems,” describes various system problems and suggests corrective actions. An index is provided at the back of the guide. Conventions This guide uses the following conventions: All caps and angle brackets: Within procedures, the names of keys are shown in all caps within angle brackets (for example, press
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Introduction NOTE: Notes are hints that help you perform a task or understand the text. CAUTION Cautions alert you to an action that could damage hardware or software. WARNING Warnings alert you to conditions that may affect the safety of people. Related publications The Xerox DocuPrint NPS/IPS documentation set includes the documents listed below. NOTE: For a list of IBM reference manuals for IPDS printing, refer to the Solutions Guide for IPDS Printing. Guide to Configuring and Managi
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Introduction Submitting your Jobs from Windows NT 4.0 (QuickPrint) Quick Reference Card Submitting your Jobs Using Windows NT 4.0 Drivers Quick Reference Card The documentation set also includes an electronic version, the DocuPrint NPS/IPS Interactive Customer Documentation CD. xvi Troubleshooting Guide
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1. Calling for service Before calling your customer service support center, make sure you have read this chapter and have tried the corrective actions described here. If the problem persists, gather the necessary information and call the customer support center. Information to have on hand when calling for service To report hardware or software problems in the United States, call the following number: 1-800-822-2979 For customers outside the United States, call your local service representa
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Calling for service – Previous conditions under which the application has printed properly. Give this information to a customer service representative, who will discuss the information and give you an estimated time of arrival or assist you over the phone to resolve the problem. Enabling and disabling the modem for remote service Your system may be set up to use Sixth Sense Technology—a remote communication capability. Sixth Sense Technology is a suite of tools that allow service personnel
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2. Troubleshooting Xerox Client Software installation Xerox Client Software is downloaded from the printer controller to a network client workstation to enable a print command. Refer to the Guide to Submitting Jobs from the Client for more information. If you are unable to install the Xerox Client Software, or if you install it and all requests submitted fail, try the following: Make sure the Xerox Client print command does not conflict with the local print command on the client system.
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Troubleshooting Xerox Client Software installation Verify that the cconf file (/usr/xerox/nps/client/cconf) contains the default printer controller name that most recently performed the client installation. Try submitting requests to another printer controller by using the server override switch in the print command. If you are unable to install the software, make sure the client hard disk meets the minimum requirements. Otherwise, you may run out of disk space during the installation,
