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english
XbowRG.book Page i Friday, March 1, 2002 3:42 PM
reference guide
hp deskjet 3300/3400 series
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XbowRG.book Page ii Friday, March 1, 2002 3:42 PM Edition 1 January 2002 notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard will not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, perform
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english XbowRG.book Page iii Friday, March 1, 2002 3:42 PM reference guide hp deskjet 3300/3400 series table of contents introducing the hp deskjet 3300/3400 series printer. . . . . . . . . . . . . . . . . . .1 what’s in the box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 USB cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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XbowRG.book Page iv Friday, March 1, 2002 3:42 PM iv english
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english XbowRG.book Page 1 Friday, March 1, 2002 3:42 PM introducing the hp deskjet 3300/3400 series printer what’s in the box Thank you for buying an hp deskjet 3300/3400 series printer! Your printer box contains the following items: 1. printer 4. printer software CD 2. setup posters 5. black (hp 27) print cartridge 3. this reference guide (hp deskjet 3400 series printer only) 6. tri-color (hp 28) print cartridge 7. power cord If any of these items is missing from
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XbowRG.book Page 2 Friday, March 1, 2002 3:42 PM connectivity The hp deskjet 3300/3400 series printer offers one option for connectivity: USB cable Purchase a Universal Serial Bus (USB) 2.0 full-speed compliant cable. Use with Windows 98, Me, 2000, XP, and Macintosh. 2 english
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english XbowRG.book Page 3 Friday, March 1, 2002 3:42 PM finding information Several documents are included with the HP printer. They provide instructions on how to install the printer software, operate the printer, and find help. see... for information about... platform CD Begin with the printer software CD to set up the Windows
printer and install the printer software. The printer software CD provides setup instructions. Windows Installation and tr
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XbowRG.book Page 4 Friday, March 1, 2002 3:42 PM viewing the onscreen user’s guide The onscreen user’s guide provides instructions for using the HP printer. Information is also provided to help you solve printer problems that may occur. Adobe Acrobat versions of the user’s Windows guide When you install the printer software, The user’s guide is also available in the the onscreen user’s guide is installed following languages: automatically. Open the user’s guide Arabic through the HP
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english XbowRG.book Page 5 Friday, March 1, 2002 3:42 PM 3. Do one of the following: Macintosh Double-click the User’s Guide icon if Adobe Acrobat Reader 4.0 or later is Acrobat Reader is installed on your required to view the user’s guide on computer. Macintosh computers. If you do not have Acrobat Reader, install it from the printer software CD. To open the user’s guide: 1. Insert the printer software CD into the Double-click the Reader Installer computer’s CD-ROM drive. icon i
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XbowRG.book Page 6 Friday, March 1, 2002 3:42 PM power button and light Use the Power button to turn the printer on and off. 1. Power button and light power button power light Press the Power button to turn the printer When cancelling a print job from the on or off. It may take a few seconds for driver, the Power light blinks briefly. the printer to turn on after pressing the When an error occurs, the Power light Power button. blinks continuously. Caution! Always use the Power button o
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english XbowRG.book Page 7 Friday, March 1, 2002 3:42 PM print cartridges 3. Unwrap the replacement print using print cartridges cartridge, then pull the tab to remove The printer uses these print cartridges: the plastic tape. print selection product cartridge number number black C8727 tri-color C8728 Caution! To prevent clogs, ink failure, and bad electrical connections, do not touch the print cartridge ink nozzles or copper contacts, and do not remove the copper strips. The black (hp
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XbowRG.book Page 8 Friday, March 1, 2002 3:42 PM installation troubleshooting Windows Use the information in this section if you have problems setting up your HP printer. If you need help after the printer is set up, see the onscreen user’s guide in the Printer Assistant. See “viewing the onscreen user’s guide” on page 4 of this reference guide for instructions. what is the problem? The installation program will not automatically start when the CD is inserted. possible causes... to solve
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english XbowRG.book Page 9 Friday, March 1, 2002 3:42 PM installation troubleshooting, continued Windows, continued what is the problem? The printer software did not install correctly. possible causes... to solve the problem... There may be a conflict Uninstall the printer software, then reinstall it. with a virus protection 1.Do one of the following: program or other software Insert the CD-ROM into the CD-ROM drive, programs. and select Remove printer software. Follow There may be
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XbowRG.book Page 10 Friday, March 1, 2002 3:42 PM installation troubleshooting, continued Windows USB Use the information in this section if you have problems setting up your HP printer. If you need help after the printer is set up, see the onscreen user’s guide in the Printer Assistant. See “viewing the onscreen user’s guide” on page 4 for instructions. what is the problem? The Plug and Play operation will not complete (the New Hardware Wizard will not finish). possible causes... to sol
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english XbowRG.book Page 11 Friday, March 1, 2002 3:42 PM installation troubleshooting, continued Windows USB, continued what is the problem? When I tried installing USB the installation stopped. When I tried to install again, the New Hardware Found Wizard was gone and the USB port was not available. possible causes... to solve the problem... The operating system Uninstall the printer software, then reinstall it. terminated the installation 1.Do one of the following: before it was comple
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XbowRG.book Page 12 Friday, March 1, 2002 3:42 PM installation troubleshooting, continued Windows USB, continued what is the problem? When I connect a USB cable between the printer and my computer, an “Unknown Device” message appears. If you are using Windows 2000, the “Unknown Device” message does not mean that there is a problem. However, if you are using Windows 98, Me, or XP, the “Unknown Device” message does mean that there is a problem. Use the troubleshooting steps below. possibl
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english XbowRG.book Page 13 Friday, March 1, 2002 3:42 PM contacting hp customer care center HP Customer Care Center provides expert advice on using your HP printer and solving problems with your printer. hp support email support process One-to-one email gives direct answers to The HP support process works most your questions from an HP support effectively if you look for help in the technician. Email support is a great way following order: to ask technical questions and obtain answers
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XbowRG.book Page 14 Friday, March 1, 2002 3:42 PM before placing a call hp support by phone Before placing a call for help, try these HP provides telephone support free of other free support options: charge during the printer’s free phone user’s guide; see “viewing the support period. onscreen user’s guide” on page 4 free phone support period setup poster The list below shows the free phone HP e-support support period for your country/region. If you cannot solve the problem using
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english XbowRG.book Page 15 Friday, March 1, 2002 3:42 PM support phone numbers country/region phone number If you need help solving a problem, India 11 682 6035 contact HP support using the phone number in the table below. For the most Indonesia 21 350 3408 up-to-date list of phone numbers for your Ireland 01 662 5525 country/region refer to HP's Website: Israel 09 830 4848 http://www.hp.com/cpso-support/guide/ psd/expectations.html Italy 02 264 10350 Japan 0570 000511 country/region ph
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XbowRG.book Page 16 Friday, March 1, 2002 3:42 PM after the free phone support period obtaining a warranty After the free phone support period, extension contact your HP dealer or call the support phone number for your country/ If you would like to extend the warranty region to discover the available support coverage beyond the limited warranty options. See “support phone numbers” period, contact your local HP dealer. on page 15. If your HP dealer does not offer service contracts, cal
