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USER’S GUIDE
MFC-9840CDW
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If you need to call Customer Service Please complete the following information for future reference: Model Number: MFC-9840CDW 1 Serial Number: Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent
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Brother numbers IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: may serve as confirmation of the purchase date of your product should you lose your receipt; may support an insurance claim by you in the event of product loss covere
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Service Center Locator (USA only) For the location of a Brother authorized service center, call 1-800-284-4357. Service Center Locations (Canada only) For the location of a Brother authorized service center, call 1-877-BROTHER. ii
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Ordering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.) In USA: 1-877-552-MALL (6255) 1-800-947-1445 (fax) http:/
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Notice - Disclaimer of Warranties (USA and Canada) BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRE
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® Brother Color Laser One-Year On-Site Limited Warranty (USA only) Who is covered: What is NOT covered: This limited warranty (“warranty”) is given This warranty does not cover: only to the original end-use/retail purchaser 1 Physical damage to this Product; (referred to in this warranty as “Original 2 Damage caused by improper installation, Purchaser”) of the accompanying product, improper or abnormal use, misuse, neglect consumables and accessories (collectively or accident (including but not
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® Brother Color Laser One-Year On-Site Limited Warranty (USA only) What Brother will do: Limitations: If the problem reported concerning your Brother is not responsible for damage to or Machine and/or accompanying Consumable loss of any equipment, media, programs or and Accessory Items is covered by this data related to the use of this Product. Except warranty and if you first reported the problem for that repair as described above, Brother to Brother or an Authorized Service Center shall not b
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® BROTHER LASER PRINTER / MULTIFUNCTION CENTER / FAX ON-SITE WARRANTY (Canada only) For a limited on-site warranty of 1 year labour and parts from the date of purchase, Brother International Corporation (Canada) Ltd. (“Brother”), or its authorized on-site service providers, will repair or replace (at Brother’s sole discretion) this Laser Printer/MFC/Fax machine free of charge if defective in material or workmanship. This warranty applies only to products purchased and used in Canada. This limit
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Table of Contents Section I General 1 General information 2 Using the documentation .......................................................................................2 Symbols and conventions used in the documentation ....................................2 Accessing the User’s Guides.................................................................................2 Viewing documentation ...................................................................................3 ® Accessing Brother su
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4 Security features 28 Security................................................................................................................28 Setting lock....................................................................................................28 Secure Function Lock....................................................................................29 Section II Fax 5 Sending a fax 34 How to fax........................................................................................
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7 Telephone services and external devices 49 Telephone line services .......................................................................................49 Voice Mail ......................................................................................................49 Distinctive ring ...............................................................................................50 Connecting an external TAD (telephone answering device)................................52 Connections.........
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10 Polling 71 Polling receive .....................................................................................................71 Sequential polling ..........................................................................................71 Polled transmit (black & white only).....................................................................72 Setup for polled transmit................................................................................72 11 Printing reports 73 Fax reports....
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14 Printing data from a USB flash memory drive 89 Supported file formats..........................................................................................89 ® Creating a PRN or PostScript 3™ file for direct printing....................................89 Printing data directly from the USB flash memory drive ......................................90 Understanding the error messages .....................................................................91 Section V Software 15 Software and ne
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C Troubleshooting and routine maintenance 112 Troubleshooting.................................................................................................112 If you are having difficulty with your machine ..............................................112 Improving the print quality ...........................................................................119 Setting dial tone detection ...........................................................................130 Telephone line interference
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E Specifications 221 General..............................................................................................................221 Print media.........................................................................................................223 Fax.....................................................................................................................224 Copy .............................................................................................................
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Section I General I General information 2 Loading paper and documents 11 General setup 22 Security features 28
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General information 1 1 Using the Accessing the User’s documentation 1 Guides 1 Thank you for buying a Brother machine! The printed User’s Guide does not contain all Reading the documentation will help you the information about your machine. The make the most of your machine. advanced features of the Printer, Network, Scanner, and PC Fax are explained in the Software and Network User’s Guides that you Symbols and conventions can find on the CD-ROM. used in the documentation 1 The followin
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General information e Click the documentation you want to Viewing documentation 1 read: 1 HTML documents (3 manuals): ® Viewing documentation (Windows ) 1 HTML User’s Guide for stand-alone operations, Software User’s Guide To view the documentation, from the Start and Network User’s Guide. menu, point to Brother, MFC-9840CDW from the program group, and then click This format is recommended for User’s Guides in HTML format. viewing on your computer. If you have not installed the software
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Chapter 1 ® Viewing documentation (Macintosh ) 1 Note ® The documents are also available in PDF a Turn on your Macintosh . format (4 manuals): Insert the Brother CD-ROM labeled ® PDF User’s Guide for stand-alone Macintosh into your CD-ROM drive. operations, Software User’s Guide, Network User’s Guide and Quick Setup b The following window will appear. Guide. The PDF format is recommended for printing the manuals. Double-click Brother Solutions Center icon to go to the Brother Solution
