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USER’S GUIDE
MFC-3360C
FAX-1860C
FAX-1960C
Version A
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If you need to call Customer Service Please complete the following information for future reference: Model Number: MFC-3360C, FAX-1860C and FAX-1960C (USA only) (Circle your model number) 1 Serial Number: Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Ret
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Brother numbers IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: may serve as confirmation of the purchase date of your product should you lose your receipt; may support an insurance claim by you in the event of product loss covere
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For Customer Service In USA: 1-800-284-4329 (voice) 1-901-379-1215 (fax) 1-800-284-3238 (TTY service for the hearing-impaired) In Canada: 1-877-BROTHER (voice) (514) 685-4898 (fax) Service Center Locator (USA only) For the location of a Brother authorized service center, call 1-800-284-4357. Service Center Locations (Canada only) For the location of a Brother authorized service center, call 1-877-BROTHER. Brother fax back system (USA only) Brother has installed an easy-to-use fax back system, s
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Ordering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (In the USA, you can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.) In USA: 1-888-879-3232 (voice) 1-800-947-1445 (
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Notice - Disclaimer of Warranties (USA and Canada) BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTN
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® Brother One Year Limited Warranty and Replacement Service (USA only) Who is covered: 3 Damage caused by another device or software used with this Product (including This limited warranty (“warranty”) is given but not limited to damage resulting from only to the original end-use/retail purchaser ® (referred to in this warranty as “Original use of non Brother -brand parts and Purchaser”) of the accompanying product, Consumable and Accessory Items); consumables and accessories (collectively 4 Co
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® Brother One Year Limited Warranty and Replacement Service (USA only) discretion. Brother reserves the right to supply has not been sufficiently validated with a copy a refurbished or remanufactured replacement of the proof of purchase (bill of sale). The Machine and/or accompanying Consumable replacement Machine you receive (even if and Accessory Items and use refurbished refurbished or remanufactured) will be parts provided such replacement products covered by the balance of the limited warr
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BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only) Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centers, will repair this MFC/Facsimile machine free of charge if defective in material or workmanship. This Limited Warranty does not include cleaning, consumables (including, without limitation, print cartridges, print head, toner and drum)
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Table of Contents Section I General 1 General Information 2 Using the documentation .......................................................................................2 Symbols and conventions used in the documentation ....................................2 Accessing the Software User’s Guide (MFC-3360C only).....................................2 Viewing Documentation...................................................................................2 ® Accessing Brother Support (For Windows )
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4 Security features 23 TX Lock (MFC-3360C and FAX-1860C)..............................................................23 Setting and changing the TX Lock password ................................................23 Turning TX Lock on/off ..................................................................................24 Memory Security (FAX-1960C only)....................................................................24 Setting and changing the Memory Security password .........................
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7 Telephone Services and External devices 40 Voice Operations ................................................................................................40 Making a telephone call.................................................................................40 Answering calls with the Speaker Phone (FAX-1960C) ................................40 Hold ...............................................................................................................40 Tone or pulse (Canada only)
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9 Message Center (FAX-1960C only) 55 Message Center Mode ........................................................................................55 Setting up the Message Center .....................................................................55 Outgoing message (OGM) ............................................................................55 Fax/Tel OGM (Announcement) .....................................................................56 Activating Message Center memory.................
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Section III Copy 13 Making copies 70 How to copy .........................................................................................................70 Entering Copy mode......................................................................................70 Making a single copy .....................................................................................70 Making multiple copies ..................................................................................70 Stop copying.......
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B Troubleshooting and Routine Maintenance 90 Troubleshooting...................................................................................................90 If you are having difficulty with your machine ................................................90 Error messages ...................................................................................................95 Transferring your faxes or Fax Journal report ...............................................98 Document jam ..............
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D Specifications 121 General..............................................................................................................121 Print media.........................................................................................................123 Fax.....................................................................................................................124 Message Center (FAX-1960C only)...................................................................125 Digital Cord
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Section I General I General Information 2 Loading documents and paper 8 General setup 18 Security features 23
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General Information 1 1 Using the Accessing the documentation 1 Software User’s Guide (MFC-3360C only) 1 Thank you for buying a Brother machine! Reading the documentation will help you This User’s Guide does not contain all the make the most of your machine. information about the machine such as how to use Printer, Scanner and PC Fax. When Symbols and conventions you are ready to learn detailed information about these operations, read the Software used in the documentation 1 User’s Gu
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General Information c If the language screen appears, click Viewing Documentation ® your language. The CD-ROM main (For Macintosh ) 1 menu will appear. 1 ® a Turn on your Macintosh . Insert the Brother CD-ROM into your CD-ROM drive. The following window will appear. Note If this window does not appear, use b Double-click the Documentation icon. ® Windows Explorer to run the setup.exe program from the root directory of the c Double-click your language folder. Brother CD-ROM. d Doubl
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Chapter 1 Accessing Brother Support ® (For Windows ) 1 You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers on page i and on the Brother CD-ROM. Click Brother Support on the main menu. The following screen will appear: To access our web site (www.brother.com), click Brother Home Page. To view all Brother Numbers, including Customer Service numbers for the USA and Canada, click Support
