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service reference guide
HP Compaq Business Desktop dx2000 uT Series
Personal Computers
2st Edition
This document provides information on the removal and replacement of all
parts as well as information on troubleshooting, Desktop Management, setup
utilities, ATA drives, safety, routine care, connector pin assignments, POST
error messages, and diagnostic indicator lights.
Document Part Number 359782-002
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Service Reference Guide HP Compaq Business Desktop dx2000 uT Series Personal Computers 2nd Edition Document Part Number: 359782-002 May 2004
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© Copyright 2004 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and other countries. Intel is a trademark of Intel Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as
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Contents 1 Installing the Operating System 1.1 Microsoft Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 1.1.1 Installing or Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 1.2 Converting to NTFS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.2.1 Windows XP Home and XP Professional . . .
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Contents 5 Identifying the Chassis, Routine Care, and Disassembly Preparation 5.1 Chassis Designations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1 5.1.1 Microtower (µT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1 5.2 Electrostatic Discharge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2 5
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Contents A Connector Pin Assignments B Power Cord Set Requirements C POST Error Messages D Troubleshooting Without Diagnostics EMemory Index Service Reference Guide, dx2000 uT 359782-002 v
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Contents vi 359782-002 Service Reference Guide, dx2000 uT
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1 Installing the Operating System Depending on the model, Microsoft Windows XP Home or Windows XP Professional is preinstalled on the computer and will be configured automatically the first time the computer is turned on. CAUTION: Do not add optional hardware devices to your computer until the operating system is Ä successfully installed. Doing so may cause errors and may prevent the operating system from installing properly. CAUTION: Once the automatic installation has begun, DO NOT TURN O
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Installing the Operating System 1.2 Converting to NTFS 1.2.1 Windows XP Home and XP Professional The Windows XP Home and XP Professional operating systems handle only NTFS-formatted drives. When installed, XP will, if necessary, automatically convert a FAT32 drive to NTFS. 1.3 HP Software The Microsoft Windows XP Home or Windows XP Professional operating system is preinstalled on the computer and will be configured automatically the first time the computer is turned on. All other software is
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2 Setup Utilities and Diagnostics Features Setup Utilities (F10) and diagnostic features provide information needed about the computer system when contacting Customer Support. These tools can also be used to: ■ Change factory default settings and to set or change the system configuration, which may be necessary when you add or remove hardware. ■ Determine if all of the devices installed on the computer are recognized by the system and functioning properly. ■ Determine information about the op
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Setup Utilities and Diagnostics Features 2.2 Computer Setup Utilities Use Computer Setup Utilities (F10) to: ■ Modify or restore factory default settings. ■ Set the system date and time. ■ Set, view, change, or verify the system configuration including settings for processor, graphics, memory, audio, storage, communications, and input devices. ■ Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or LS-120 drives. ■ Configure the boot priority of ID
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Setup Utilities and Diagnostics Features 5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc. 6. To apply and save changes, select File > Save Changes and Exit. ❏ If you have made changes that you do not want applied, select Ignore Changes and Exit. ❏ To reset to factory settings, select Set Defaults and Exit. This option will resto
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Setup Utilities and Diagnostics Features 2.2.2 Computer Setup Menu . Heading Option Description System None Lists product name, processor type and speed, cache size (L1/ Information L2), installed memory size, Chipset type, BIOS version, BIOS release date, and CPU ID. Standard System time (hh/ Sets the system time (24 hour format). CMOS Setup mm/ss) System date (mm/ Sets the system date. dd/yy) Floppy drive A Calculates the size and capacity of the floppy drive. Primary IDE Auto detects which h
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Setup Utilities and Diagnostics Features Heading Option Description Support for Computer Setup options may vary depending on your specific hardware configuration. ✎ Advanced Internal Graphic Selects the size of memory for internal graphics adapter. CMOS Setup Mode Select • 1MB: Share 1MB (Continued) • 4MB: Share 4MB • 8MB: Share 8MB (default) • 16MB: Share 16MB • 32MB: Share 32MB Power ACPI Standby Sets the ACPI standby state when system goes into ACPI Management State standby mode. Setup •S1/
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Setup Utilities and Diagnostics Features Heading Option Description Peripheral USB 1.1 Device Sets the USB 1.1 Device Legacy Support under DOS mode. Setup Legacy Support • Disable: USB 1.1 Device Legacy Support disabled (Continued) • No Mice: A mouse is not supported • All Devices: All devices are supported (default) OnBoard Serial Sets the OnBoard Serial Port settings Port •Auto (default) •Disable •3F8/IRQ4 •2F8/IRQ3 •3E8/IRQ2 •2E8/IRQ1 OnBoard Parallel Sets the OnBoard Parallel Port settings.
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Setup Utilities and Diagnostics Features Heading Option Description Hardware System Detects current system temperature. Monitor Temperature (Continued) CPU FAN Speed Detects CPU fan speed. Chassis FAN Detects current chassis fan speed. Speed CPU VID Detects current CPU voltage. Vccp Detects current Vccp voltage. +1.5V Detects current ATX power +1.5V. +2.5V Detects current ATX power +2.5V. +3.3V Detects current ATX power +3.3V. +5.0V Detects current ATX power +5.0V. +12.0V Detects current ATX pow
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Setup Utilities and Diagnostics Features 2.3 Protecting the Software To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files. 2.4 Restoring the Software The Windows operating system and software can be restored to its original state by using the Restore CD. See the Restore CD for comple
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3 Desktop Management HP Intelligent Manageability provides standards-based solutions for managing and controlling desktops, workstations, and notebook PCs in a networked environment. The capabilities and features of the seven key components of desktop management are: ■ Initial configuration and deployment ■ ROM flash ■ Security Support for specific features described in this guide may vary by model or software version. ✎ 3.1 Initial Configuration and Deployment HP computers come with a preinst
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Desktop Management 3.2.1 FailSafe Boot Block ROM The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure, for example, if a power failure were to occur during a ROM upgrade. The Boot Block is a flash-protected section of the ROM that checks for a valid system ROM flash when power to the system is turned on. ■ If the system ROM is valid, the system starts normally. ■ If the system ROM fails the validation check, the FailSafe Boot Block ROM provides
