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Title
SB SB SB SB5100 S 5100 S 5100 S 5100 Se e e eri ri ri ries C es C es C es Ca a a abl bl bl ble e e e Modem Modem Modem Modem U U U Us s s ser G er G er G er Gu u u ui ii id d d de e e e
Click your selection (there is a complete Contents on page v):
Introduction
Introduces your SURFboard cable modem and the controls on the Top and Front Panel
and Rear Panel.
Before You Begin
Lists the items needed to install your SURFboard cable modem and describes
Precautions, Signing Up for Service,
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WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS DEVICE TO RAIN OR MOISTURE. THE DEVICE SHALL NOT BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, SHALL BE PLACED ON THE DEVICE. CAUTION: TO ENSURE REGULATORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER AND INTERFACE CABLES. TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSUR
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This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC. Rules. These limits are designed to provide reasonable protection against harmful interf
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This product is provided with a separate a separate Regulatory, Safety, Software License, and Warranty Information card. If one is not provided with this product, please ask your service provider or point-of-purchase representative, as the case may be. THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDARDS LISTED ON THE REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. NOT ALL STANDARDS APPLY TO ALL MODELS. NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH
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Contents Introduction ............................................................................................................................................ 1 Top and Front Panel .............................................................................................................................. 2 Rear Panel .............................................................................................................................................. 3 Before You Begin .............
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Configuring TCP/IP in Windows XP ................................................................................................... 30 Verifying the IP Address ..................................................................................................................... 36 Verifying the IP Address in Windows 95, 98, or Windows Me ......................................................... 37 Verifying the IP Address in Windows 2000 or Windows XP ............................................
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Introduction ® ® Congratulations, you have a new Motorola SURFboard cable modem. It provides Easier! high-speed access to the Internet and other online services. This cable modem transmits Unlike dial-up modems or ISDN, you’re always on, and receives data much faster than traditional dial-up or ISDN modems. Unlike a dial-up always connected. For easiest set-up, use the modem, your SURFboard cabl
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Y T Y E I R E B V V D E N I I D N I T E W Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License The model number on your cable modem may Top and Front Panel be different than in the illustrations and screen images in this guide. For added security, you can press the Standby button (1) to suspend your Internet connection. No data is transmitted or received from the Internet when the Standby light is on. All other front-panel lights turn off until you
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C USTOMER S/N:BC DF GHJKL MNP S /N : PP PPMMYJJJSS SSSCAABBCCCC HFC MAC ID: ABCDEF 0 12 3 45 U SB CPE MAC ID: A BDCEF0 12345 USB ETHERNET CABLE Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Rear Panel The rear panel provides cabling connectors and the power receptacle. Key Item Description 1ETHERNET The Ethernet port provides a connection to Ethernet equipped computers using a cable terminated with an RJ-45 connector. 2USB The USB port provides
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Before You Begin Before you begin the installation, check that you received the following items with your SURFboard cable modem: Item Description Power adapter Connects the SURFboard cable modem to a power adapter to connect to the AC electrical outlet 10/100Base-T Connects to the Ethernet port Ethernet cable USB cable Connects to the USB port SURFboard Cable Contains the User Guide and USB drivers
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C US TOME R S/N:BCDFGHJKLMNP S/ N: PP PPMMYJJJSS SSSCA ABBCCCC H FC MAC ID: AB CDEF012345 U S B CPE MAC ID: A BDCEF012345 ETHERNET USB CABLE Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Precautions Postpone cable modem installation until there is no risk of thunderstorm or lightning To avoid damaging your cable activity in the area. modem or PC with static electricity: To avoid damaging the cable modem with static electricity: Always first
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Signing Up for Service You must sign up with a cable service provider to access the Internet and other online services. To activate your service, call your local cable service provider. To receive data service, you need to provide the MAC address printed on the bar code label marked CM HFC MAC ID on the bottom of the cable modem. You can record it here: 00 : ______ : ______ : ______ : ______ : __
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Computer System Requirements ® ® ® You can use any web browser such as Microsoft Your SURFboard cable modem is compatible with Microsoft Windows , Macintosh , and ® ® Internet Explorer or Netscape Navigator with UNIX computers. your SURFboard cable modem. Ethernet Card For Microsoft Windows computers, the Installation Assistant application automatically checks your You can use the Ethernet connec
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Installation and Configuration Overview To connect a single PC running Microsoft Windows To install and configure your cable modem for a single PC running Microsoft Windows, to a SURFboard cable modem, we recommend you can use the Installation Assistant. using the Installation Assistant application. Otherwise, to install and configure your cable modem: You can start the Installation Assistant from
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C USTOMER S/N:BC DF GHJKL MNP S /N : PP PPMMYJJJSS SSSCAABBCCCC HFC MAC ID: ABCDEF 0 12 3 45 U SB CPE MAC ID: A BDCEF0 12345 ETHERNET USB CABLE Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Cabling and Startup for a Single User Allow 5 to 30 minutes to power up the first time because the SURFboard cable modem must find and lock on the appropriate channels for communications. 1 Be sure your computer is on and the cable modem is unplugged. 2 Conne
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Cabling and Startup for a Single User, continued Caution 6 Connect your computer to the cable modem using USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM is inserted in your CD-ROM Do not connect both the Ethernet drive. Connect the USB cable to the USB port on the cable modem. Connect the and USB cables to the same other end to the USB port on your computer. Then perform “Setting U
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver The following subsections describe setting up a USB driver. Perform the appropriate Be sure the SURFboard Cable Modem procedure for your Windows version: CD-ROM is inserted in your CD-ROM drive before you plug in the USB cable. “Setting Up a USB Driver in Windows 98” on page 12 “Setting Up a USB Driver in Windows 2000” on page 16 “Setting Up a USB Driver in Windows Me”
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is inserted in your CD-ROM drive before you plug in the USB cable. This CD contains the USB drivers and must be inserted and read by the PC before you connect the cable modem to the PC. A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed. 1 Click Next. 2 Be sure “Search fo
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98, continued 4 Be sure “CD-ROM drive” is the only box checked. 5 Click Next. The message “Please wait while Windows searches for a new driver for this device” is displayed. 6 If your computer successfully locates the driver, skip to step 8. If your computer does not locate the driver, the previous window is displayed again. Select Specify a location and type the
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Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98, continued 8 Select The updated driver... and click Next. If this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is properly inserted in the CD-ROM drive. If you still cannot find the correct driver file, click Cancel to cancel the installation and perform the procedure for “Removing the USB Driver from Windows 98 or Windows Me” on page 4
