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®
A Division of Cisco Systems, Inc.
IP Telephony
System
User Guide
Voice
Model No.
SPA9000
VoIPon Solutions www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0) 1245 600560
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IP Telephony System Copyright and Trademarks Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. Copyright © 2006 Cisco Systems, Inc. All rights reserved. Other brands and product names are trademarks or registered trademarks of their respective holders. WARNING: This product contains chemicals, including lead, known to the State of California to cause cancer
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IP Telephony System Table of Contents Chapter 1: Introduction 1 Welcome 1 What’s in this Guide? 2 Chapter 2: Applications for the IP Telephony System 4 How Does the IP Telephony System Fit into My Business or Home? 4 What Does the IP Telephony System Do? 4 A Typical Scenario 4 Which Call Management Features Does the IP Telephony System Offer? 5 Chapter 3: Getting to Know the IP Telephony System 6 The Back Panel 6 The Front Panel 7 Chapter 4: Getting Started 8 Overview 8 Before You Begin 8 Instru
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IP Telephony System Appendix A: Troubleshooting 70 Common Problems and Solutions 70 Frequently Asked Questions 80 Appendix B: Configuring the Nighttime Auto-Attendant 83 Description of the Auto-Attendant 83 Instructions for Setting Up the Nighttime Auto-Attendant 83 Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users 87 Overview 87 Configuring Dial Plans 87 Configuring Dial Plans for the Auto-Attendant 89 Configuring the Auto-Attendant 89 Appendix D: New Music for the Music
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IP Telephony System List of Figures Figure 2-1: A Scenario for the IP Telephony System 4 Figure 3-1: Back Panel 6 Figure 3-2: Front Panel 7 Figure 4-1: A Typical Scenario for the IP Telephony System 8 Figure 4-2: Connect to the Phone 1 Port 9 Figure 4-3: Connect to the Internet Port 9 Figure 4-4: Connect to the Ethernet Port 9 Figure 4-5: Connect to Power 9 Figure 4-6: Voice - SIP Screen - PBX Parameters 10 Figure 4-7: Router - WAN Setup Screen 10 Figure 4-8: Voice - Line 1 Screen 12 Figure 5-1:
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IP Telephony System Figure 6-16: Voice - SIP Screen - Response Status Code Handling 37 Figure 6-17: Voice - SIP Screen - RTP Parameters 37 Figure 6-18: Voice - SIP Screen - SDP Payload Types 37 Figure 6-19: Voice - SIP Screen - NAT Support Parameters 38 Figure 6-20: Voice - SIP Screen - PBX Parameters 39 Figure 6-21: Voice - SIP Screen - Auto Attendant Parameters 42 Figure 6-22: Voice - SIP Screen - PBX Phone Parameters 44 Figure 6-23: Voice - Provisioning Screen - Configuration Profile 45 Figur
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IP Telephony System Figure 6-46: Voice - Line 1 Screen - Subscriber Information 66 Figure 6-47: Voice - Line 1 Screen - Dial Plan 68 Figure 6-48: Voice - Line 1 Screen - NAT Settings 68 Figure 6-49: Voice - Line 1 Screen - Proxy and Registration 68 Figure B-1: Auto-Attendant Message Options 84 Figure B-2: Voice - SIP Screen - Auto Attendant Parameters 85 Figure E-1: IP Configuration Screen 102 Figure E-2: MAC Address/Adapter Address 102 Figure E-3: MAC Address/Physical Address 103 Figure E-4: MA
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IP Telephony System Chapter 1: Introduction Welcome Thank you for choosing the Linksys IP Telephony System. The System combines the rich feature set of legacy PBX (Private Branch eXchange) telephone systems with the convenience and cost advantages of Internet telephony. It supports common key system features such as an auto-attendant, music-on-hold, call forwarding, three-way call NOTE: Some of these features are set up from the conferencing, and more. Internet phones. The System is so easy
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IP Telephony System What’s in this Guide? This user guide covers the steps for setting up a network with the System. Most users will only need to use “Chapter 4: Getting Started.” When you’re finished, then you are ready to make calls within your system as well as calls to the outside world. You also have other chapter available for reference: Chapter 1: Introduction This chapter describes the System and this User Guide. Chapter 2: Applications This chapter discusses the most common scenar
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IP Telephony System Appendix F: Windows Help This appendix describes how you can use Windows Help for instructions about networking, such as installing the TCP/IP protocol. Appendix G: Glossary This appendix gives a brief glossary of terms frequently used in networking. Appendix H: Specifications This appendix provides the technical specifications for the System. Appendix I: Warranty Information This appendix supplies the warranty information for the System. Appendix J: Regulatory Inf
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IP Telephony System Chapter 2: Applications for the IP Telephony System How Does the IP Telephony System Fit into My Business or Home? High-speed Internet access is a valuable resource. When you have more than one computer, chances are you want to share that Internet access with all of your computers. That’s when you create a network, a collection of Internet devices connected to each other. A device called a router connects computers and other devices, so they can share a high-speed Internet
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IP Telephony System What Kind of Router Should I Use? For your network, get the highest-performance router possible. For best results, use a QoS (Quality of Service) router, so it can assign top priority to voice traffic. What Kind of Switch Should I Use? Again, performance is key. For best results, use a switch that offers QoS (Quality of Service) and full wire-speed switching. QoS enables the switch to give top priority to voice traffic, while full wire-speed switching lets it forward packe
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IP Telephony System Chapter 3: Getting to Know the IP Telephony System The Back Panel The System’s ports are located on its back panel. Figure 3-1: Back Panel PHONE 1/2 The PHONE 1/2 ports allow you to connect analog telephones (or fax machines) to the System using RJ-11 telephone cables (not included). ETHERNET The ETHERNET port connects to an administration computer, so you can access the System’s Web-based Utility for configuration. INTERNET This INTERNET port connects to either a router or
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IP Telephony System The Front Panel The System’s LEDs are located on its front panel. Figure 3-2: Front Panel Power Green. The power LED is solidly lit when the System is powered on and connected to the Internet. It flashes when there is no Internet connection. ETHERNET Green. The ETHERNET LED is solidly lit when there is an Internet connection. It flashes when there is network activity. PHONE 1/2 Green. The PHONE 1/2 LED is solidly lit when the phone is on-hook and registered. (The connectio
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IP Telephony System Chapter 4: Getting Started Overview For first-time installation of the System, Linksys strongly recommends using the Setup Wizard, which you can download from www.linksys.com. For advanced users, you may follow the instructions in this chapter, and then Internet use the Web-based Utility for additional configuration (refer to “Chapter 6: Using the Web-based Utility”). To use the Interactive Voice Response Menu, proceed to “Chapter 5: Using the Interactive Voice Response Me
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IP Telephony System ip (internet protocol): a protocol Instructions for Installing the IP Telephony System used to send data over a network. Internal Calls ip address: the address used to identify a computer or device on a network. To install the System for internal calls, you will do the following: connect and configure the System connect the Internet phones Connect and Configure the System 1. (optional) Plug an analog telephone into the Phone 1 port of the System. Figure 4-2: Connect to
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IP Telephony System 8. The Voice - Info screen will appear. Click the SIP tab. 9. In the PBX Parameters section, select WAN from the Proxy Network Interface drop-down menu. 10. Click the Submit All Changes button. 11. The Voice - Info screen will appear. Click the Router tab. 12. Click the WAN Setup tab. Figure 4-6: Voice - SIP Screen - PBX Parameters 13. From the Connection Type drop-down menu, select Static IP. 14. In the Static IP Settings section, complete the Static IP, NetMask, and Gateway
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IP Telephony System 18. The Router - Status screen will appear. Verify that the following settings match your entries: WAN Connection Type - Static IP Current IP Current Netmask Current Gateway Primary DNS Proceed to the next section, “Connect the Internet Phones.” Connect the Internet Phones 1. Connect an Ethernet network cable to one of the Ethernet ports on your router. Then connect the other end of the cable to an Ethernet port on a network switch. 2. Connect the switch’s power ada
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IP Telephony System External Calls NOTE: If your Internet Telephony Service Provider (ITSP) supplied the System, then it may be For external calls, make sure you have an active Internet connection. Then configure the settings for your Internet pre-configured for you, and you do not need to phone service account on the System. change any settings. Refer to the instructions supplied by your ITSP for more information. 1. Launch the web browser on the administration computer. 2. Enter
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IP Telephony System Receiving and Handling External Phone Calls To receive external phone calls, you need to know the Direct Inward Dialing (DID) number assigned to you by your ITSP. Usually this is the same as your user ID, but it can be a different number. Check with your ITSP to find out what your DID number is. Then decide which Internet phones will ring when an outside caller calls your DID number. The default is aa, which stands for auto-attendant, an automated system that picks up exte
