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QUICK
START
and
REFERENCE GUIDE
for
MAC
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NOTICE This document contains proprietary information protected by copyright, and this Quick Start and Reference Guide and all the accompanying hardware are copyrighted. All rights are reserved. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form, except for the personal use of the owner. The manufacturer does not warrant that the hardware will work properly in all environments and applications. Although the hardware has been tested, th
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Contents Introduction ............................................................... 5 What You Need to Use Your Faxmodem................5 Documentation Conventions ................................6 Chapter 1 Installing the Faxmodem........................... 8 Chapter 2 Using the Faxmodem............................... 12 Using Other Voice, Fax, and Data Communications Software ................................. 12 Using Initialization Strings................................. 12 Using AT Comm
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Introduction Congratulations! You have purchased a powerful, flexible tool that will help you manage your communications, work more efficiently, and present a polished and professional image at home or the office. This product includes high-speed data and fax capability, digital answering machine, and multi-user voice mail. This manual is an installation, troubleshooting, and refer- ence guide. Once you have successfully installed the mo- dem in your Apple Macintosh computer, the software con- t
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• Telephone cord to connect your faxmodem to the tele- phone line (wall jack) • AC power adapter • A Zoom Link CD-ROM disc with communications and other software • Software instructions • Packet of online service offers For some modems, you may also have received: • Microphone and speaker or earphone To use this faxmodem, you also need the following items. • A Macintosh with an available serial port. Minimum requirements: , 68040 or faster Macintosh , Macintosh OS 7.1 or later , 8 MB RAM , Hard
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line with or without spaces between commands as long as the command line does not exceed forty (40) characters. • “0” in a command line indicates the numeral zero, not the letter O. Introduction 7
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Chapter 1 Installing the Faxmodem Your computer should be located near a telephone jack. CAUTION Before you start, touch a grounded metal surface other than your computer to discharge static electricity. Static electricity can damage computer and modem components. Locate your faxmodem’s serial number on the bot- 1 tom of the case. Write the number in the Impor- tant Information section on page 32. Turn off the computer. 2 Connect the faxmodem-to-computer cable. Plug one 3 end of the cable in
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SPK MIC Not available on all models TELEPHONE (OPTIONAL) POWER CONNECTION COMPUTER TELEPHONE LINE Turn the computer back on. 7 Turn the faxmodem on by pushing in the power 8 button on the front, as shown in the following dia- gram. The modem performs a brief self-test. Chapter 1 Installing the Faxmodem 9
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After the self-test, the front panel status lights or LEDs show the faxmodem’s current state. The MR light should be on, which shows the faxmodem is ready for use. Now you can install your fax and data communications software. Follow the instructions provided with the soft- ware. Summary of the Indicator Lights Light Description OH (Off Hook) Lights when the faxmodem is off hook. AA (Auto-Answer)* Lights when Auto-Answer is activated. Blinks on and off when detecting incoming ring. RI (Ring Indi
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56K* Lights when communicating in V.90 or K56flex™ mode. FAX Lights when fax connection has been made to a remote faxmodem. MSG Lights when faxes are waiting if your software supports this feature. MR (Modem Ready) Lights when the faxmodem is turned on. Flashes when the faxmodem is in self-test mode. * Not available on all models Chapter 1 Installing the Faxmodem 11
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Chapter 2 Using the Faxmodem This chapter provides tips for setting up your communica- tions software and using the modem. It also describes ad- vanced telephony features. See the software instructions included with your soft- ware for information about how to install and use the programs included with this product. After you set up your software, you are ready to start us- ing your faxmodem. The best way to get familiar with your software is to learn by doing. • Try dialing a bulletin board or
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into the initialization string based on the device you select during installation. The commands remain in effect throughout the communications session, unless the soft- ware sends other commands to override them. The software uses other AT command strings for other purposes. For example, when you make a telephone call, the software inserts AT commands in a dial string before the telephone number you are calling. You can typically use the AT command strings which are provided with the software. I
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• • Set auto baud detect to OFF (or NO). • Some programs ask “Send init if CD high?”, which you should set to YES. Otherwise the modem may not receive the proper initialization string. • If your software suggests an initialization string for this modem, you should use it. If this modem is not listed by your software and no initialization string is suggested, use the following initialization string: AT &F Note: If you are familiar with AT commands and you save any settings in the modem’s nonvol
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Using AT commands in terminal mode 1. Start your data communications program. 2. Change to terminal mode (also called command, local, direct, or dumb mode). 3. Type in the AT command you need and press Enter. When you finish, you can return to the data communica- tions program’s standard user interface. See the program’s documentation if you need help. Returning to the Factory Settings To return to the factory default settings for the modem: In terminal mode, type AT &F and press Enter. See the
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Chapter 3 Solving Common Problems If your modem is not working, please read this chapter and the communications software documentation care- fully. For installation problems, see Chapter 1 Installation. This chapter covers four categories: General trouble- shooting, echo troubleshooting, dial troubleshooting, and connection troubleshooting. For help with this problem… See page… The software cannot find the modem and the mo- 17 dem does not respond to AT commands. The modem takes too long to han
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For help with this problem… See page… The modem disconnects while communicating 24 with a remote system. The modem does not make a data connection. 25 You receive bursts of errors occasionally, but 25 otherwise data quality is good. Random errors occur in transmitted data. 25 Data is missing. 25 The quality of the voice messages needs to be 26 improved. Your faxmodem is not communicating data as 26 fast as you expect. General Troubleshooting Problem: The software cannot find the modem and the mo
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Problem: You type an AT command line and press En- ter, but your modem fails to execute the command line. Solution: Be sure you type AT at the beginning of the command line. Make sure the communications software is configured for the same serial port as your mo- dem. Be sure your modem is in terminal mode and not in data mode when you type the command. Problem: No response appears after executing a com- mand. Solution: If you typed a command but did not receive an OK response from your modem: Ma
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Problem: Modem does not auto-answer. Solution: Your modem may not be configured to auto- matically answer incoming calls. If you want your fax or data software to answer calls, be sure you have selected this option in your soft- ware. Problem: You encounter other communications prob- lems with your modem. Solution: Check that your communications software has been set up properly. Recheck the initialization string and dial string specified in your software manual. Remember that commands in the in
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Type: AT &C0 &W &Y0 and press Enter. Also make sure that the faxmodem initializa- tion string does not include &C1. If your software requires that Data Carrier De- tect follow carrier, the above considerations apply in reverse. If you are having problems, include &C1 in the faxmodem initialization string. Problem: The modem speaker volume is too low or too high. Solution: If the software allows you to control the speaker, make sure the speaker is enabled and set to a comfortable volume. If the s
