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TM
RealPort Modem 56
User’s Guide
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October 1998 Xircom reserves the right to make improvements and/or changes in the products and programs described in this User’s Guide at any time without notice. The software described in this User’s Guide is furnished under a license and may be used or copied only in accordance with such license. ©1998 Xircom, Inc. All rights reserved. Neither this publication nor any part of this publication may be copied, photocopied, reproduced, translated or reduced to any electronic medium or machine read
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Table of Contents iii Contents HARDWARE INSTALLATION .................................................. 1-1 WINDOWS 95 AND 98 INSTALLATION ...................................2-1 WINDOWS NT 4.0 INSTALLATION ......................................... 3-1 APPENDIXES ....................................................................... A-1 A. Support Services ............................................................. A-1 B. Specifications.........................................................
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iv RealPort Modem 56 User’s Guide EN EN EN EN EN EN EN EN EN EN EN EN EN EN EN
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Hardware Installation 1-1 CHAPTER 1 Hardware Installation Introduction The Xircom RealPort™ Modem 56 supports modem speeds up to 56Kbps using either the V.90 or the K56flex standard. The RealPort Integrated PC Card plugs into a Type III or dual Type II PC Card slot. Model RM56V1 Standard RJ-11 telephone cables plug directly into the RealPort Integrated PC Card. Two RJ-11 ports allow for both modem and telephone handset connections. Installation and Configuration • For Windows 95, 98 and NT soft
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1-2 RealPort Modem 56 User’s Guide Hardware Installation Package Contents • Xircom RealPort Modem 56 (Model RM56V1) • RJ-11 telephone line cord • User’s Guide and Quick Installation Card • Software and online documentation on 3.5-inch diskette Other Requirements • For modem operations: an analog telephone line, RJ-11 modular telephone cable (supplied), and if needed, RJ-11 adapter for the local telephone system. Communications software is required for modem and fax operations. The two RJ-11 por
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Hardware Installation 1-3 PC CARD TYPE III OR DUAL TYPE II SLOT TRANSMIT/RECEIVE (YELLOW) CARRIER DETECT (GREEN) Inserting the RealPort Integrated PC Card
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1-4 RealPort Modem 56 User’s Guide RJ-11 Connecting Modem to the Telephone Network (RJ-11) RJ-11 connectors are identical: use one for modem link, one for a telephone set. Connecting a Telephone (RJ-11)
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CHAPTER 2 Windows 95 and 98 Installation Plug and Play Installation Plug and play installation of the Xircom RealPort™ Modem 56 is supported under Windows 95 and 98. Installation with these versions of Windows is described in this chapter. Use these instructions for a first-time installation of the Xircom RealPort Modem 56. 1 With the computer ON and Windows 95 running, insert the RealPort Modem 56 into the PC Card slot. 2 The RealPort Integrated PC Card will be detected as a Xircom Modem 56. In
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2-2 RealPort Modem 56 User’s Guide 5 After plug and play installation is complete, and before restart- ing the computer, use Start/Run to execute SETUP.EXE from the Xircom diskette. Xircom Utilities will be copied to your hard disk, a program group will be set up, and CountrySelect and online registration utilities will launch. Make a country selection (U.S.A. is the default) and complete the registration. 6 Remove the Xircom diskette and reboot the system. Xircom Utilities The following utilit
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Windows 95 and 98 Installation 2-3 Windows 95 and 98 Troubleshooting Review this section if any of the following problems occur: • Modem initialization errors occur when attempting to dial- out using a communications application. • Connection fails or other problems occur. It may be necessary to define a modem type within your commu- nications application. If the Xircom modem is not listed, choose a “Generic Hayes compatible” device. If your computer is equipped with an infrared communications
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2-4 RealPort Modem 56 User’s Guide Use the Modem Diagnostics Tool to verify the computer-to- modem interface. 1 In the Modems option in Control Panel, click Diagnostics. 2 In Diagnostics properties, highlight the COM port associated with the Xircom modem and click the More Info button. This causes Windows to send commands to and read responses from the modem and display information about the modem and its COM port. The Port Information box should display the following information: • The IRQ and
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CHAPTER 3 Windows NT 4.0 Installation PCMCIA Services Verification Before installing the Xircom RealPort Integrated PC Card, make sure that PCMCIA services are enabled on your computer. 1 Select Devices from the Control Panel. 2 Scroll down the Device list to the PCMCIA device. The Status should be Started and the Startup should be Boot. If this is not how PCMCIA is configured, then click Startup, set the Startup Type to Boot, and click OK. Modem Installation Use the following procedure to insta
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3-2 RealPort Modem 56 User’s Guide 8 At the Modems Properties screen click Dialing Properties to set up dialing properties (not necessary if a modem had been previously installed). Click Close. 9 Use Start/Run to execute SETUP.EXE from the Xircom diskette. Xircom Utilities will be copied to your hard drive, a program group will be set up, and CountrySelect and online registration utilities will launch. Make a country selection (U.S.A. is the default) and complete the registration. Xircom Utilit
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Windows NT 4.0 Installation 3-3 Troubleshooting Modem Setup Modem difficulties can usually be traced to interrupt, I/O address or communications port conflicts. A modification to the Windows NT 4.0 default communication drivers or physical damage to card or cables can also be the source of problems. Symptoms and Possible Causes Windows NT fails to detect a Xircom modem. These conditions can be caused by the lack of an available COM Port, or by a resource conflict with another device. Possible S
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3-4 RealPort Modem 56 User’s Guide
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APPENDIXES Appendix A. Support Services Service and Support Xircom offers an extensive family of service and support programs, including world-class phone support, software updates, plus 24-hour access to our BBS, World Wide Web, and other electronic facilities. Warranty Service Procedures For details on warranty coverage and service, see the Appendix entitled Lifetime Limited Warranty. If you think there is a problem or defect with your Xircom product, your point of contact will be In the U.S.A
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A-2 RealPort Modem 56 User’s Guide Xircom Worldwide Access Americas Customer Support Xircom, Inc. 2300 Corporate Center Drive Thousand Oaks, California 91320-1420 Direct Line to Customer Support (805) 376-9200 Customer Support (6 a.m. to 5 p.m. Monday through Friday U.S. Pacific time) (805) 376-9100 Fax to Customer Support Online or Automated Access (24 hours, 7 days a week) (805) 375-5280 BBS (up to 56Kbps) (805) 376-9130 BBS (up to 33.6Kbps) cs@xircom.com E-mail www.xircom.com World Wide Web
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Appendixes A-3 Asia Pacific Customer Support Xircom Asia Pacific (Pte) Ltd. 76 Shenton Way Unit #06-01 Singapore 079119 +65 323 1511 +65 323 3404 Customer Support +65 224 3313 Fax +65 323 0455 BBS (up to 33.6Kbps) asiats@xircom.com E-mail Xircom Australia Level 15, 99 Walker Street North Sydney, NSW Australia 2060 +61 (02) 9911 7794 Customer Support +61 (02) 9911 7796 Fax +61 (02) 9911 7758 BBS (up to 33.6Kbps) aunzts@xircom.com E-mail Xircom Japan Customer Support KDD Otemachi Bldg. /21F 1-8-
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A-4 RealPort Modem 56 User’s Guide Appendix B. Specifications General Specifications Connectors: RJ-11 (modem), RJ-11 (phone set pass-through) Size: 85.6 mm x 54.0 mm x 10.5 mm (3.37 in x 2.13 in x 0.413 in) Weight: 36 g (1.3 oz) Temperature range: Operating: 0°C to 65°C (32°F to 149°F ) Storage: -20°C to 85°C (-4°F to 185°F) Humidity: 95% maximum noncondensing Memory: 2 MB memory accommodates dual V.90 and K56flex operation Power: +5 VDC, 200 mA idle, 240 mA active Approvals: FCC Part 15,
