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User Guide
SBV5120 Series
VoIP Cable Modem
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Introduction Installation Troubleshooting Glossary License WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. THE UNIT MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING. DO NOT PLACE OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, ON THE UNIT. CAUTION: THIS PRODUCT WAS QUALIFIED UNDER TEST CONDITIONS THAT INCLUDED THE USE OF THE SUPPLIED CABLES BETWEEN SYSTEMS COMPONENTS. TO ENSURE REGULATORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER AND INTERFACE C
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Introduction Installation Troubleshooting Glossary License periods of time, unplug it from the wall outlet, and disconnect the cable system. This will prevent damage to the product due to lightning and power surges. It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid damaging the equipment by local lightning strikes and other electrical surges. Do not cover the device, or block the airflow to the device
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Introduction Installation Troubleshooting Glossary License Canada - Industry Canada (IC) This Class B digital device complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. Regulatory, Safety, Software License, and Warranty Information Card This product is provided with a separate Regulatory, Safety, Software License, and Warranty Information card. If one is not provided with this product, please ask your service provider or point-of
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Introduction Installation Troubleshooting Glossary License Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Top and Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Introduction Installation Troubleshooting Glossary License Introduction ® ® Congratulations on your new Motorola SURFboard Voice over Internet Protocol (VoIP) cable modem! It provides high-speed access to the Internet and other online services. This VoIP cable modem transmits and receives data much faster than traditional dial-up or ISDN modems because it receives data much faster than other modems. Unlike a dial-up modem, your SURFboard VoIP cable modem is always online. Just open your
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Y R E B 1 2 E N K D S S I L L W N Introduction Installation Troubleshooting Glossary License Top and Front Panel For added security, when using coaxial cable for upstream communication, you can press the Standby button (1) to suspend your Internet connection. No data is transmitted or received from the Internet when the Standby light is on. All other front-panel lights turn off until you press the Standby button again except the Tel 1 and Tel 2 LEDs. 1 2 3 The model number on your VoIP ca
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TEL 1 TEL 2 ETHERNET USB CABLE Introduction Installation Troubleshooting Glossary License Rear Panel 12 & 3 4 5 6 7 +12VDC The rear panel provides cabling connectors and the power receptacle. Key Item Description 1 & 2 Tel 1 and Tel 2 Telephone ports 1 and 2 provide connections for two telephone lines. 3 ETHERNET The Ethernet port provides a connection to Ethernet equipped computers using a cable terminated with an RJ-45 connector. 4USB The USB port provides a connection to USB equipped co
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TEL 1 TEL 2 ETHERNET USB CABLE Introduction Installation Troubleshooting Glossary License Item Description Phone wire Connects the telephone to the cable system to provide telephony service SURFboard VoIP Contains the User Guide and USB drivers Cable Modem CD-ROM You will need 75-ohm coaxial cable with F-type connectors to connect your VoIP cable modem to the nearest cable outlet. If a TV is connected to the cable outlet, you may need a 5-900 MHz RF splitter and a total of three coaxial c
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Introduction Installation Troubleshooting Glossary License Do not open the VoIP cable modem. Refer all service to your cable service provider. Wipe the VoIP cable modem with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust. Caution Contact your cable service provider before connecting your VoIP cable modem to your existing telephone wiring. Do not connect the telephone wire to a traditional telep
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Introduction Installation Troubleshooting Glossary License Are there any files I need to download after I am connected? Do I need a user name or password to access the Internet or use e-mail? Computer System Requirements ® ® You can use any Web browser, such as Microsoft Internet Explorer or Netscape Navigator , with your SURFboard VoIP cable modem. For Microsoft Windows computers, the Installation Assistant application automatically checks your system configuration. You can start the
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TEL 1 TEL 2 ETHERNET USB CABLE Introduction Installation Troubleshooting Glossary License Installation and Configuration Overview To install and configure your VoIP cable modem for a single PC running Microsoft Windows, we recommend using the Installation Assistant. You can start the Installation Assistant from the Main Menu on the SURFboard VoIP Cable Modem CD-ROM. In most cases, the Installation Assistant automatically configures your VoIP cable modem. Otherwise, to install and configure
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TEL 1 TEL 2 ETHERNET USB CABLE Introduction Installation Troubleshooting Glossary License 5 Plug the power cord into the +12VDC connector on the VoIP cable modem and the electrical outlet. For an Uninterruptible Power Supply (UPS), plug the cord into the +12VDC connector on the VoIP cable modem and the UPS and plug the UPS into the electrical outlet. For a power adapter, plug the adapter into the POWER connector on the VoIP cable modem and the electrical outlet. For a UPS, plug the cord i
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Introduction Installation Troubleshooting Glossary License 9 To connect the telephone line, plug a phone wire into the Tel 1 connector. You can also connect a second telephone line to the Tel 2 connector. Caution Contact your cable service provider before connecting your VoIP cable modem to your existing telephone wiring. Do not connect the telephone wire to a traditional telephone (PSTN) service. Be sure the phone connectors are neither connected together nor connected to wall jacks on
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Introduction Installation Troubleshooting Glossary License Setting Up a USB Driver in Windows 98 Be sure the SURFboard VoIP Cable Modem CD-ROM is inserted in your CD-ROM drive before you plug in the USB cable. This CD contains the USB drivers and must be inserted and read by the PC before you connect the VoIP cable modem to the PC. Although your SURFboard VoIP cable modem model number may be different than in the images in this guide, the procedure is the same. 1 Connect the VoIP cable m
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Introduction Installation Troubleshooting Glossary License 4 Be sure CD-ROM drive is the only box checked. 5 Click Next. The message Please wait while Windows searches for a new driver for this device is displayed: 6 If your computer successfully locates the driver, skip to step 8. If your computer does not locate the driver, the previous window is displayed again. Select Specify a location and type the location of your CD-ROM drive. To load the driver successfully, you may need to cli
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Introduction Installation Troubleshooting Glossary License 8 Select The updated driver... and click Next. If this window is not displayed, verify that the SURFboard VoIP Cable Modem CD-ROM is properly inserted in the CD-ROM drive. If you still cannot find the correct driver file, click Cancel to cancel the installation and perform the procedure for Removing the USB Driver from Windows 98 or Windows Me on page 34. Then repeat this procedure. 9 After the window is displayed, click Next. I
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Introduction Installation Troubleshooting Glossary License After all the necessary files are loaded, the window is displayed confirming a successful installation. 10 Click Finish. The following window is displayed: 11 Click Yes to restart your computer. When you finish setting up the USB driver, you can continue with Configuring TCP/IP in Windows 95, 98, or Windows Me on page 20. If you have difficulties setting up the USB driver, perform Removing the USB Driver from Windows 98 or Windo
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Introduction Installation Troubleshooting Glossary License Setting Up a USB Driver in Windows Me Be sure the SURFboard VoIP Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. Although your SURFboard VoIP cable modem model number may be different than in the images in this guide, the procedure is the same. 1 Connect the VoIP cable modem to your computer with a USB cable. For further instructions, see Cabling and Startup for a Single User on page 7. A
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Introduction Installation Troubleshooting Glossary License Setting Up a USB Driver in Windows 2000 Be sure the SURFboard VoIP Cable Modem CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. Although your SURFboard VoIP cable modem model number may be different than in the images in this guide, the procedure is the same. 1 Connect the VoIP cable modem to your computer with a USB cable. For further instructions, see Cabling and Startup for a Single User on page 7.
