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SB4101 User Guide
High-Speed Access to the Internet
R
SURFboard
Cable Modem
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to try to correct the interference by one of the following Regulatory Information measures: Federal Communications Commission Radio and Increase the separation between the equipment and Television Interface Statement for a Class 'B' Device. the affected receiver This equipment has been tested and found to comply Connect the equipment on a circuit different from with the limits for a Class B digital device, pursuant to the one the receiver is on part 15 of the FCC Rules. These limits a
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This product was FCC compliant under test conditions Each product marketed is identical to the representative that included the use of the supplied cable between unit tested and found to be compliant with the standards. system components. To be in compliance with FCC Records maintained continue to reflect the equipment regulation, the user must use this cable and install it being produced can be expected to be within the properly. variation accepted, due to quantity production and testing
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RISK OF ELECTRICAL SHOCK, DO NOT PERFORM Warning ANY SERVICING OTHER THAN THAT CONTAINED IN TO PREVENT FIRE OR SHOCK HAZARD, DO NOT THE INSTALLATION AND TROUBLESHOOTING EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE. INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO. REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL. Caution TO PREVENT ELECTRICAL SHOCK, DO NOT USE Repairs THIS PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE If repair is necessary, return the Product (includ
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Copyright © 2001 by Motorola, Inc. All rights reserved. Motorola, the stylized M logo and SURFboard are registered trademarks and the SURFboard logo is a No part of this publication may be reproduced in any trademark of Motorola, Inc. form or by any means or used to make any derivative Macintosh is a registered trademark of Apple work (such as translation, transformation or adaptation) Corporation. without written permission from Motorola, Inc. Microsoft and Windows are registered trademar
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Table of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Top and Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Before You Begin . . . . . . . . . . . . . . . . .
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Table of Contents (contd) Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Problems and Possible Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Removing the SB4101 Device Listing from Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Removing the USB Driver from Windows 98 . . . . . . . . . . . . . . . . . . . . . . .
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Introduction Before You Begin Installation Configuration Troubleshooting Legal Just open your browser and sur surff!! sur surff!! Congratulations, you have a new state-of-the-art SB4101 cable modem! This high-speed, upgradeable modem enables you to connect your home or business E Easier!* E E computer to a DOCSIS-compliant data network. The SB4101 transmits and receives data at much higher speeds than traditional telephone or ISDN modems. Always on, always connected It provides high-speed acc
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Introduction Before You Begin Installation Configuration Troubleshooting Legal Top and Front Panel The standby button suspends Internet service. The six front-panel lights provide information about power, communications, and errors. 1 Item Description 1 Standby Press this switch to disable the Ethernet and USB ports on the Switch SB4101. No data is transmitted or received. Press this switch again 2 to transmit and receive data. The Standby button offers added 3 Internet security. When th
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Introduction Before You Begin Installation Configuration Troubleshooting Legal Top and Front Panel Item Description 5 Online When the light is flashing, the SB4101 is scanning for the network LED configuration server connection. A solid light indicates the network 1 connection is acquired. 6 Activity When the light is flashing, the SB4101 is transmitting or receiving data. When the light is off, the SB4101 is not transmitting or 2 receiving data. 3 4 7 Standby After pressing the Standby b
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Introduction Before You Begin Installation Configuration Troubleshooting Legal Rear Panel The rear panel provides cabling connectors, status lights, and the power receptacle. Item Description 1 LINK/ACT When the light is on, the Ethernet connection is available. A blinking light indicates data is being transferred. 2 This port is the Ethernet connector that transfers data to and from 1 2 your computer. 3 4 3100 The light is on when a 100Base-T link is established and off when a 5 10Base-T li
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Introduction Before You Begin Installation Configuration Troubleshooting Legal Before You Begin Before you begin the installation, check that you have: Power cord Item Description Power cord Required for connecting the SB4101 to the AC 10/100Base-T electrical outlet. shielded Ethernet cable One 10/100Base-T Required for connecting to the Ethernet port. shielded Ethernet cable One USB cable Required for connecting to the USB port. USB cable SB4101 User Guide Contains the User Guide and USB drive
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Introduction Before You Begin Installation Configuration Troubleshooting Legal You must call your service provider to activate Precautions your service. You need to provide the media access control (MAC) address. This address is Postpone SB4101 installation until there is no risk of thunderstorm or lightning found on the SB4101 bar code label marked activity in the area. Avoid damaging the SB4101 with static by touching the coaxial HFC MAC ID on the rear panel. The address cable connec
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Introduction Before You Begin Installation Configuration Troubleshooting Legal System Requirements Summary System Requirements Service Provider You need the following to use the SB4101 with your computer system: Computer HTML Browser Service Provider Ethernet card or SB4101 CD-ROM You must sign up with a data service provider for access to the Internet and other online containing the USB software services. You should ask your data service provider the following questions: Do you
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Introduction Before You Begin Installation Configuration Troubleshooting Legal The Ethernet card must be installed before the System Requirements SB4101. If it isn't, follow the installation instructions that came with your Ethernet HTML Browser card. Any standard HTML (web) browser works with the SB4101. Ethernet Card or SB4101 CD-ROM Containing the USB Software Any standard 10/100Base-T Ethernet card operates with the SB4101. This is not needed if connecting to the USB port. The Ethernet
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Introduction Before You Begin Installation Configuration Troubleshooting Legal Installation Avoid damaging the SB4101 or your PC with static electricity. Installation and Configuration Tasks Install cables Set up USB in Windows if you are using a USB port on your PC Configure TCP/IP Verify IP address There are two sections for USB installation: Windows 98 Windows 2000 and Windows Me To release any static charges, touch the coaxial cable connector on the modem before connectin
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Introduction Before You Begin Installation Configuration Troubleshooting Legal Cabling and Startup for a Single User You must allow 5 to 30 minutes to power up the first time because the SB4101 must find Ethernet and lock on the appropriate channels for communications. OUT USB 1 Be sure that your computer is on and the SB4101 is unplugged. To Ethernet 2 Connect the coaxial TV cable to the cable outlet or splitter and the other end to the or USB SB4101 connector marked CABLE. Hand-tighten the c
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Introduction Before You Begin Installation Configuration Troubleshooting Legal To turn on your SB4101, simply plug it in. It is Cabling and Startup for a Single User not necessary to unplug it when not in use. 5 Check that the lights on the front of the SB4101 cycle through the following sequence: Power flashes during a self-test. When the self-test is successfully complete, the light is solid green. Receive flashes while the SB4101 scans for the receive channel. When the receive chann
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Introduction Before You Begin Installation Configuration Troubleshooting Legal Cabling and Startup for a Single User 6 Connect your computer to the SB4101 using one of the following methods: USB Connect the USB cable to the SB4101 port marked USB and the other end to the USB port on the back of your computer. For Windows 98 USB users, go to the next page. For Windows 2000 and Windows Me USB users, go to page 18. Ethernet Connect the 10/100Base-T shielded Ethernet cable to the SB4101 Ethernet c
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Introduction Before You Begin Installation Configuration Troubleshooting Legal Setting Up a USB Driver in Windows 98 After plugging in the USB connector, the window on the left is displayed. 1 Click Next. 13 X Home Print Exit
