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M
User Guide
®
Motorola SURFboard
SBG6580 Series Wi-Fi Cable Modem
Gateway
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B © 2010 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc. Motorola and the Stylized M logo are registered trademarks of Motorola, Inc. All other product or service names are the property of their respective owners. Motorola reserv
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B Table of Contents Safety and Regulatory Information Introduction In the Box ..........................................................................................................................................1 Contact Information...........................................................................................................................1 System Requirements.............................................................................................................
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B Troubleshooting Front Panel Icons and Error Conditions ...........................................................................................20 Product Specifications Software License & Warranty Software License.............................................................................................................................24 Warranty Information.......................................................................................................................26 Saf
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B Safety and Regulatory Information i IMPORTANT SAFETY INSTRUCTIONS Read This Before You Begin When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: • Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference. • This device must be ins
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B • Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust. • Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust. • Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that th
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B FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any person’s body (including hands, wrists, feet, and ankles) must be at least 20 cm (8 inches). This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except those already approved in this filing
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B Restrictions on the Use of Wireless Devices In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible representatives of the organization. For example, using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment,
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B Introduction 1 ® Congratulations on your purchase of a Motorola SURFboard SBG6580 Wi-Fi Cable Modem Gateway. Before installing your new modem, please take a moment to ensure that you have all of the items listed In the Box. If you are missing items, please contact Motorola Broadband Technical Support at 1-877-466-8646. In the Box ITEM DESCRIPTION Power Supply Provides power via an AC electrical outlet Ethernet Cable Use the cable to connect to the network Software License &
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B System Requirements The SBG6580 is compatible with the following operating systems: Windows 7 Windows Vista™, Service Pack 1 or later ® Windows XP, Service Pack 2 or later ® Mac 10.4 or later (Ethernet connection only) ® UNIX ® Linux Introduction • Motorola SURFboard • User Guide 2
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B Product Overview 2 Front Panel ICON If the icon is… Then the device is… Steady Green and visible Properly connected and ready 1 Green /*Blue and flashing In the registration process 2 Green /*Blue and not flashing Locked onto either single (green) or multiple bonded (blue) channel Green /*Blue and flashing Scanning for an upstream (send) channel connection 3 Green /*Blue and not flashing Connected with a non-bonded upstream channel Green and flashing Scanning
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B About Wi-Fi Protected Security Feature (WPS) The WPS Pairing button activates any Wi-Fi Protected Security (WPS) enabled device and automatically connects it to the SBG6580 Wi-Fi network. To increase the bandwidth available for receiving and transmitting data, your service provider may implement bonded channels for the RECEIVE and SEND features. Rear Panel Note: The USB port is not included on all SBG6580 models. This guide provides instructions for Ethernet connectivity unless spe
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B Installing the Modem 3 Connecting the SBG6580 This product is for indoor use only. Do not route the USB and/or Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. 1. Verify that the coaxial cable is connected to a cable outlet. 2. Connect the other end of the coaxial cable to the Cable connector on the modem. Hand-tighten the connectors to avoid damage. 3. Plug the power cord into the power port on
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B Wall Mounting the Modem If you choose to mount the wireless modem on a wall, do the following before starting: • Locate the unit as specified by the local or national codes governing residential or business cable TV and communications services. • Follow all local standards for installing a network interface unit/network interface device (NIU/NID). • Disconnect the AC power plug is from the wall outlet and verify that all cables are removed from the back of the modem before starting t
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B Before drilling holes in the wall, check the structure for potential damage to water, gas, or electrical lines. 1. Position and secure the wall mounting template on the wall to mark the holes. There must be .10 inch (2.5 mm) between the wall and underside of the screw head. 2. Select an appropriate depth and diameter to drill the holes to a depth of at least 1½ inches (3.8 cm). Note: The installer must determine the depth of the hole, the necessary hardware and must be careful to
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B Wall Mounting Template Print the wall mounting template for use during installation. Installing the Modem • Motorola SURFboard • User Guide 8
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B Connecting to the Internet 4 PROTECT YOUR NETWORK - CHANGE THE DEFAULT PASSWORDS! Default passwords are commonly shared on the Internet. Protect your information and your network from unauthorized access; change the modem’s default passwords BEFORE connecting to the Internet. Use an Ethernet connection to change the passwords. NEVER configure your modem over a wireless network connection. 1. Open a browser window. 2. Type in the IP address for the modem 192.168.0.1. 3. Type in
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B Testing Your Internet Connection After changing the default passwords, you are ready to connect to the Internet. 1. Open a browser window. 2. Type in www.motorola.com. If you are able to see the Motorola website, you are ready to enjoy the Internet. If you cannot connect to the Internet you may need to configure your modem. See the Configuring TCP/IP sections for additional information. Configuring TCP/IP for Windows XP 1. Click Start and then click Settings. 2. Click Control Panel.
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B 6. Select Internet Protocol Version 4 or 6 (TCP/IPv4 or v6) and click Properties to display the Internet Protocol Properties window. 7. Select Obtain an IP address automatically and Obtain DNS server address automatically. Click OK to save the settings, and then click OK to close the Local Area Connection Properties window. 8. Open a new browser window and type in www.motorola.com. Skip the next step if you can connect to the Motorola website. 9. Renew the IP Address if you cannot co
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B Status and Basic Settings 5 Use the Status and Basic pages of the SBG6580 to observe how your network and modem are functioning and to perform routine maintenance tasks. Performing a System Status Check In addition to using the Status menu to change passwords, you can use it to get an at-a- glance view of your system, learn the Software version currently on your modem, what devices are Connected to your network(s), run a basic Diagnostic test, and view all Event Logs. Creating a Bac
