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User Guide
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Motorola SURFboard
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SB6141 DOCSIS 3.0 Cable Modem
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B ©2011 Motorola Mobility, Inc. All rights reserved. MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. All other product or service names are the property of their respective owners. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission
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B Safety and Regulatory Information i IMPORTANT SAFETY INSTRUCTIONS Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: • Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference. • This device must b
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B • For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power surges. • Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe operating condition. • Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qual
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B Contents Safety and Regulatory Information ...................................................................................................................... i Getting Started ...................................................................................................................................................... 1 Inside the Box ................................................................................................................................................
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B Getting Started 1 ® ® The Motorola SURFboard SB6141 DOCSIS 3.0 Cable Modem provides high-speed access to the Internet and other online services. You can use your high-speed cable modem to directly connect one PC in your home or business to the Internet. This guide provides a product overview and instructions for installing and configuring the SB6141. Inside the Box Before installing the modem, check that the following items are included in the box with the modem. If any items are
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B Product Overview 2 Front Panel LED ICON FLASHING ON 1 Not applicable — icon does not Green: Power is properly connected flash 2 Scanning for a downstream Green: Non-bonded downstream channel is connected (receive) channel connection Blue*: High-speed Internet connection with bonded downstream channels 3 Scanning for an upstream (send) Green: Non-bonded upstream channel is connected channel connection Blue*: High-speed Internet connection with bonded upstream channel
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B Rear Panel Port Name Description 1 Ethernet port for an RJ-45 cable connection A green LED indicates a data connection is made 2 Coaxial cable connector 3 +12VDC Power connector MAC Label The SB6141 Media Access Control (MAC) label is located on the bottom of the modem. It contains specific ID information for the modem. To receive data service, you may have to provide the MAC address (HFC MAC ID) and serial number located on the label to your Internet service
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B Connecting the Modem 3 This product is for indoor use only. Do not route the Ethernet cable outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Before installing the modem, choose a location where the PC and modem are preferably near existing cable and electrical wall outlets. 1. Verify that the coaxial cable is connected to a cable outlet or splitter. 2. Connect the other end of the coaxial cable to the Cable con
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B Wall Mounting the Modem Before drilling holes in the wall, check the structure for potential damage to water, gas, or electrical lines. You will need a screwdriver and two M3 (#6) screws. 1. Print the Wall Mounting Template. Note: You can mount the modem horizontally or vertically. 2. Remove all cables (power, coaxial, and Ethernet) from the modem. 3. Select a location to mount the modem. Notes: • Locate the unit according to local or national codes governing residential or
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B Wall Mounting Template SB6141 DOCSIS 3.0 Cable Modem • User Guide 6 582613-001-a
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B Connecting to the Internet 4 After installing the modem, you are now ready to connect your PC and other network devices to the Internet. To do this, you may have to enable the network options on your PC to automatically obtain an IP address and DNS server address. Follow the steps in this section for your operating system. Note: Your PC may already be configured to automatically connect to the Internet. If so, do not perform any of the steps in this section. Configuring TCP/IP for
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B Configuring TCP/IP for Windows Vista 1. Click Start button and then right-click Network. 2. Click Network and Internet to open the Network and Internet window. 3. Click Network and Sharing Center to open the Network and Sharing Center window. 4. Click Manage Network Connections. 5. Right-click on the Local Area Connection you want to configure (if more than one is listed). 6. Click Properties to open the Connection Properties window. 7. Click Continue, if prompted for administrator
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B 5. Verify Internet Protocol (TCP/IP) is selected, then click Properties. 6. Verify that Obtain an IP address automatically and Obtain DNS server address automatically are both selected. 7. Click OK to save the TCP/IP settings. 8. Click OK to exit. Renewing the IP Address in Windows 7 or Vista 1. Click Start button and then click Start Search. 2. Type cmd and then right-click on cmd.exe from the drop-down list. 3. Select Run as administrator. 4. Type ipconfig /renew and press Ente
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B Verifying the IP Address in Windows XP 1. Click Start button and then click Run. 2. Type cmd and click OK. 3. Type ipconfig and press Enter to display your IP configuration. SB6141 DOCSIS 3.0 Cable Modem • User Guide 10 582613-001-a
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B Monitoring Your Modem 5 Use the SB6141 Modem Configuration Manager to view the various configuration settings and operational status of the modem. You can also reset the modem configuration back to the original factory settings. Starting the Modem Configuration Manager 1. Open any web browser on a PC connected to your modem. 2. In the Address bar, type http://192.168.100.1 for the Modem Configuration Manager IP address, and then press Enter. The following Status page appears when
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B Restoring Your Modem Settings You can reset your SB6141 modem configuration to the factory default settings. WARNING: This will delete all of your existing modem configuration settings. 1. Select Configuration from the menu bar. 2. Click Reset All Defaults. SB6141 DOCSIS 3.0 Cable Modem • User Guide 12 582613-001-a
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B Troubleshooting 6 If the solutions listed here do not solve your problem, contact your service provider. You may have to reset the SB6141 modem configuration to its original factory settings if the cable modem is not functioning properly. Your service provider may ask for the status of the icon lights as described in Front Panel Icons and Error Conditions. Solutions Table 1 – Troubleshooting Solutions MODEM PROBLEM POSSIBLE SOLUTION Power Icon is OFF • Check the cable connec
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B Front Panel Icons and Error Conditions The SB6141 front panel icons provide status information for the following error conditions: Table 2 – Front Panel Icons and Error Conditions IF, DURING NORMAL ICON STATUS IF, DURING STARTUP: OPERATION OFF SB6141 is not properly plugged into SB6141 is unplugged the electrical outlet FLASHING Downstream receive channel cannot Downstream channel is lost be acquired FLASHING Upstream send channel cannot be Upstream channel is lost acquired
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B Product Specifications A General Cable Interface 75 Ω F-connector CPE Network Interface 10/100/1000Base-T Ethernet (RJ-45) Data Protocol TCP/IP Dimensions 5.7 in H x 5.7 in W x 1.5 in D (146 mm x 146 mm x 38 mm) Power 12W (nominal) Input Power North America 105 to 125 VAC, 60 Hz Outside North America 100 to 240 VAC, 50 to 60 Hz Regulatory UL listed (U.S. and Canada), CE, unit is RoHS compliant, ENERGY STAR V2, COC V3, Compliant per the “Code of Conduct on Energy Con
