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TM
HomeConnect Cable
Modem External with
USB Getting Started
Guide
http://www.3com.com/
Part No. 10038811
Published June 2000
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3Com Corporation 3800 Golf Rd. Rolling Meadows, IL 60008 No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Co
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CONTENTS 1 BEFORE YOU BEGIN Introduction 1 Cable Modem Features 1 Contacting Your Local Cable Service Provider 2 Preparing Your Workspace 3 You Will Need These Items 4 Supplied 4 Also Needed 4 2 USB INSTALLATION Deciding Which Installation Process to Use 5 Using USB with the Windows 98 Operating System 5 ™ Using the Cable Connections CD 12 Uninstalling the Cable Modem (Windows 98 Operating System Only) 12 Using USB with the Windows 2000 Operating System 13 Uninstalling the Cable Modem (Windows
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Connectors and Switches on the Back of the Cable Modem 41 5 VIEWING THE CABLE MODEM’S CONFIGURATION 6 SUPPORT RESOURCES Support Resources 47 World Wide Web 47 90-Day Free Installation Support 47 Technical Support Hotline 47 If You Are Still Having Problems 47 If You Need to Return the Modem to Us 48 7 REGULATORY INFORMATION AND LIMITED WARRANTY Manufacturers Declaration of Conformity 49 FCC Declaration of Conformity 49 FCC Class B Statement 49 FCC Notice: Radio and Television Interference 50 UL/
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BEFORE YOU BEGIN 1 Introduction You have just purchased a modem featuring a pioneering new technology, making Internet access possible at speeds previously only imagined. This external cable modem is one part of a comprehensive communications system that utilizes the cable television network to deliver high-speed data to your computer. Data is requested and sent over the cable television network at burst rates of up to 38 megabits per second (Mbps)*. This chapter explains how to prepare
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2 CHAPTER 1: BEFORE YOU BEGIN hard disk space; (2) applications running simultaneously with the modem which use varying amounts of your computer’s resources; (3) the capacity of the Internet service you order from your provider; (4) the level of network traffic, which varies depending on when and where you go online. Contacting Your Local Cable Service Provider In order to use your cable modem, you need to set up an Internet access account with your local cable service provider. Before
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Preparing Your Workspace 3 be able to communicate with your cable service provider’s Internet access service. You should immediately consult your cable service provider and ® place of purchase to determine the proper 3Com cable modem to use. You can also visit the following URL for additional information: http://www.3com.com/cablemodem You have a cable line near your PC and it has been prepared for cable modem service. If you do not have a cable line in your home that supports two-way
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4 CHAPTER 1: BEFORE YOU BEGIN CAUTION: Your cable service provider will provide a cable connection. Do not attempt any rewiring without first contacting your cable service provider. You Will Need These Items Supplied Cable modem Cable modem power adapter Ethernet cable USB cable This Getting Started Guide TM The Cable Connections CD, which contains: The software drivers necessary for installation using the USB port Valuable free software products See “Using the Cable Conne
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USB INSTALLATION 2 Deciding Which Installation Process to Use ® ™ The 3Com HomeConnect cable modem allows you to connect to the Internet using either the USB port or the Ethernet port. Be sure to follow the instructions provided for the port that you want to use. Using the USB port to connect to the Internet allows you to install the cable modem more quickly and easily than connecting to the Internet using the Ethernet port, because you do not need to install a network interface card (NI
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6 CHAPTER 2: USB INSTALLATION center of the cable line when you connect it to the cable modem. After hand-tightening the CATV cable connector, use the adjustable wrench to firmly tighten it. Be careful not to over-tighten the connector or you may damage either the connector or the cable modem. If you plan to have the cable line connected to a television as well as the cable modem, you will need a cable line splitter (not included). b Connect the USB cable line to the cable modem’s USB po
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Using USB with the Windows 98 Operating System 7 4 Click Next. 5 Select Search for the best driver for your device. (Recommended) and click Next.
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8 CHAPTER 2: USB INSTALLATION 6 Check the CD-ROM drive check box and click Next to search for the necessary driver files. 7 If Windows finds an updated driver, select The updated driver (Recommended) 3Com HomeConnect Cable Modem and click Next.
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Using USB with the Windows 98 Operating System 9 8 Click Next. The computer automatically copies the necessary driver files from the CD. The computer finishes copying the driver files and prompts you to insert the Windows 98 CD into the CD-ROM drive. 9 Insert the Windows 98 CD and click OK. If the Copying Files dialog box appears, make sure that you have inserted the correct CD and that you have pointed it to the correct path. In the following example, the path is E:\win98, where E represe
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10 CHAPTER 2: USB INSTALLATION The computer automatically copies the necessary system files. 10 Click Finish after the computer has copied the necessary files.
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Using USB with the Windows 98 Operating System 11 The System Settings Change dialog box opens. 11 Click Yes to restart the computer. 12 Verify that the cable modem is operating properly. When the modem is operating properly, the cable modem Link Status and Power LEDs are lighted a solid green. If you are powering up the cable modem for the first time, allow 15 minutes for this process to finish. See “Cable
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12 CHAPTER 2: USB INSTALLATION Modem Operation” for a more in-depth description of the front panel LED indicators. ™ Using the Cable Connections CD The included Cable Connections CD contains the software drivers necessary for installation using the USB port and valuable free software products. After you have completed the entire USB installation process for the cable modem, you can install the Cable Connections CD. Installing the Cable Connections CD gives you access to the free software
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Using USB with the Windows 2000 Operating System 13 accidentally select the wrong software and click Add/Remove, the Windows deletes the software and you will have to re-install it. 6 Click Add/Remove. The system removes the 3Com HomeConnect Cable Modem software. 7 The system prompts you to restart the computer. Click Yes. 8 Click Windows Start, then click Shut Down. 9 Select Restart the Computer and click Yes to restart the computer. Using USB with the Windows 2000 Operating System To use
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14 CHAPTER 2: USB INSTALLATION 3 The Found New Hardware Wizard screen appears. Insert the included Cable Connections CD into the CD-ROM drive and Click Next. 4 Select Search for a suitable driver for my device (recommended) and click Next.
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Using USB with the Windows 2000 Operating System 15 5 Check the CD-ROM drives check box and click Next to search for the necessary driver files. 6 The Found New Hardware Wizard displays the search results. Click Next to install the driver files for the cable modem.
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16 CHAPTER 2: USB INSTALLATION 7 The Digital Signature Not Found screen appears. Click Yes to continue the driver installation. 8 The Found New Hardware Wizard completes the driver installation. Click Finish to close the Found New Hardware Wizard. 9 Verify that the cable modem is operating properly. When the modem is operating properly, the cable modem Link Status and Power LEDs are lighted solid green.
