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Maintenance and Service Guide
Compaq Evo Notebook N410c and
N400c Series
Document Part Number: 268629-001
July 2002
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting notebook problems, and performing
notebook disassembly procedures.
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© 2002 Compaq Computer Corporation Compaq, Evo, and the Compaq logo are trademarks of Compaq Information Technologies Group, L.P. Microsoft and Windows are trademarks of Microsoft Corporation. Intel and Pentium are trademarks of Intel Corporation. All other product names mentioned herein may be trademarks of their respective companies. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warra
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Contents 1 Product Description 1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–12 1.2 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . . 1–13 1.3 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . 1–14 1.3 Computer External Components . . . . . . . . . . . . . . . 1–15 1.4 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents 3 Illustrated Parts Catalog 3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–1 3.2 Computer System Major Components. . . . . . . . . . . . 3–2 3.3 Miscellaneous Plastics Kit Components . . . . . . . . . 3–10 3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–12 3.5 Miscellaneous Spare Parts . . . . . . . . . . . . . . . . . . . . 3–14 4 Removal and Replacement Preliminaries 4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . .
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Contents 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1 General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1 Country-Specific Requirements. . . . . . . . . . . . . . . . . . . . B–2 C Screw Listing Index Maintenance and Service Guide v
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1 Product Description The Compaq Evo Notebook N410c and N400c Series offer advanced modularity, 1.20-GHz, 1.00-GHz, 850-MHz, or 700-MHz Intel Pentium III processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. The notebook provides desktop functionality and connectivity through the optional Mobile Expansion Unit (MEU). Figure 1-1. Compaq Evo Notebook N410c and Evo Notebook N400c Maintenance and Service Guide 1–
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Product Description 1.1 Models Model naming conventions are shown in Tables 1-1 through 1-3. Table 1-1 Compaq Evo Notebook N410c and N400c Model Naming Conventions Key N4c P 120 X2 30 0 C 128 O XXXXXX-XXX 12 3 4 5 6 7 8 9 10 Key Description Options 1 Brand/Series N = Evo Notebook 4 = Ultra portable designator c = Common 2 Processor type P = Intel Pentium III 3 Processor speed 120 = 1.20 GHz 850 = 850 MHz 100 = 1.00 GHz 700 = 700 MHz 4Display type/ X = XGA (1024 × 768) size/resolution 5 Hard driv
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Product Description Table 1-2 Compaq Evo Notebook N410c Models The following Evo Notebook N410c models use config. code KVB2 and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah lithium ion (Li ion) battery pack ■ 3-year warranty with on-site service ■ 16 MB of integrated video memory N410c P 120 X2 30 0 C 25 O United States 470040-185 N410c P 120 X2 30 0 C 0 O United States 470040-184 N410c P 120 X2 30 0 C 25 2 United States 470040-182 N410c P 120 X2 30 0 C 0 2 United States 470040-183 Ma
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Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) The following Evo Notebook N410c models use config. code KVBZ and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah Li ion battery pack ■ 3-year warranty ■ 16 MB of integrated video memory N410c P 120 X2 30 0 C 25 O Asia Pacific 470037-654 Latin America 470037-597 Australia 470037-652 (NAFTA) Belgium 470037-564 The Netherlands 470037-629 Brazil 470037-651 Norway 470037-631 Czech Republic 470037-576 People’s 470037-65
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Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) N410c P 120 X2 30 0 C 25 2 Asia Pacific 470037-758 Latin America 470037-574 Australia 470037-756 (NAFTA) Belgium 470037-716 The Netherlands 470037-732 Brazil 470037-753 Norway 470037-734 Czech Republic 470037-719 People’s 470037-759 Denmark 470037-721 Republic of Europe International 470037-723 China France 470037-725 Portugal 470037-735 French Canada 470037-663 Russia 470037-737 Germany 470037-727 Saudi Arabia 470037-71
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Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) N410c P 100 X2 20 0 C 25 O Asia Pacific 470040-136 Latin America 470040-133 Australia 470040-135 The Netherlands 470040-121 Belgium 470040-044 Norway 470040-122 Brazil 470040-134 People’s 470040-137 Czech Republic 470040-057 Republic of Denmark 470040-058 China Europe International 470040-114 Portugal 470040-123 France 470040-115 Russia 470040-124 French Canada 470040-006 Saudi Arabia 470040-020 Germany 470040-116 Sloven
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Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) N410c P 100 X2 20 0 C 25 2 Asia Pacific 470040-177 Latin America 470040-174 Australia 470040-176 The Netherlands 470040-160 Belgium 470040-150 Norway 470040-161 Brazil 470040-175 People’s 470040-178 Czech Republic 470040-151 Republic of Denmark 470040-152 China Europe International 470040-153 Portugal 470040-162 France 470040-154 Russia 470040-163 French Canada 470040-149 Saudi Arabia 470040-164 Germany 470040-155 Sloven
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Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) The following Evo Notebook N410c models use config. code KVBZ and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah Li ion battery pack ■ 1-year warranty ■ 16 MB of integrated video memory N410c P 120 X2 30 0 C 25 O Hong Kong 470037-594 N410c P 120 X2 30 0 C 25 2 Hong Kong 470037-565 The following Evo Notebook N410c models use config. code KVB1 and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah Li ion battery
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Product Description Table 1-3 Compaq Evo Notebook N400c Models The following Evo Notebook N400c models use config. code JMWZ and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah Li ion battery pack ■ 1-year warranty with on-site service ■ 16 MB of integrated video memory N400c P 850 X2 20 0 0 25 6 European 470026-527 Thailand 470026-528 International N400c P 850 X2 20 0 C 25 6 Australia 470026-698 Norway 470031-229 Belgium 470031-219 People’s 470031-237 Brazil 470031-236 Republic of Czech
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Product Description Table 1-3 Compaq Evo Notebook N400c Models (Continued) N400c P 700 X2 20 0 C 12 6 Asia Pacific 470013-784 Norway 470013-742 Australia 470013-786 People’s 470013-788 Belgium 470013-762 Republic of Brazil 470013-782 China Czech Republic 470013-763 Portugal 470013-746 Denmark 470013-764 Russia 470013-752 France 470013-765 Saudi Arabia 470013-733 French Canada 470013-761 Slovakia/ 470013-756 Germany 470013-766 Slovenia Greece/Poland 470013-767 Spain 470013-758 Hong Kong 470013-7
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Product Description Table 1-3 Compaq Evo Notebook N400c Models (Continued) N400c P 700 X2 20 0 C 12 8 Asia Pacific 470013-783 The Netherlands 470013-736 Australia 470013-785 Norway 470013-740 Belgium 470013-695 People’s 470013-787 Brazil 470013-781 Republic of Czech Republic 470013-696 China Denmark 470013-697 Portugal 470013-744 France 470013-698 Russia 470013-750 French Canada 470013-694 Saudi Arabia 470013-732 Germany 470013-699 Slovakia/ 470013-755 Greece/Poland 470013-711 Slovenia Hong Kon
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Product Description 1.2 Features The notebook has the following features: ■ Intel Pentium III 1.20-GHz, 1.00-GHz, 850-MHz, or 700-MHz processor, with 256-KB integrated cache, varying by notebook model ■ ATI Mobility M1, 8-MB SDRAM ■ 128 MB standard memory, expandable to 512 MB ■ Microsoft Windows 98, Windows 2000, Windows NT, or Windows XP preinstalled, varying by notebook model ■ 12.1-inch, XGA, TFT (1024 × 768) or 12.1-inch, SVGA, TFT (800 × 600) display, with over 16.8 million colors, va
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Product Description 1.2 Clearing a Password If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS. 1. Prepare the notebook for disassembly. Refer to Section 5.3, “Preparing the Computer for Disassembly,” for more information. 2. Remove the real time clock (RTC) battery (refer to Section 5.10, “Real Time Clock (RTC) Battery”). 3. Wait approximately five minutes. 4. Replace the RTC battery and reassemble the notebook.
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Product Description 1.3 Power Management The notebook comes with a collection of power management features that extends battery operating time and conserves power. The notebook supports the following power management features: ■ Standby ■ Hibernation ■ Setting customized by the user ■ Hotkeys for setting level of performance ■ Smart battery that provides an accurate battery power gauge ■ Battery calibration ■ Lid switch suspend/resume ■ Power switch ■ Standby button ■ Advanced Configuration a
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Product Description 1.3 Computer External Components The external components on the display and left side of the notebook are shown in Figure 1-2 and described in Table 1-4. Figure 1-2. Front Panel Components Table 1-4 Front Panel Components Item Component Function 1 Vent Allows airflow to cool internal components. 2 Display release latch Releases the display to open the notebook. 3 Volume buttons (2) Adjust or mute the system volume. 4 MultiPort Connects wireless communication devices, such
