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®
ThinkPad Z61
Service and Troubleshooting Guide
Includes:
v Introduction to other sources of information
v Important tips for taking care of your computer
v Diagnostics and troubleshooting
v Recovery options
v Help and service
v Warranty information for your computer
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® ThinkPad Z61 Service and Troubleshooting Guide
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Note Before using this information and the product it supports, be sure to read the following: v Safety and Warranty Guide included in the package with this publication. v Wireless related information in online Access Help and Appendix D, “Notices,” on page 57. v ThinkPad Regulatory Notice included in the package with this publication. First Edition (August 2006) © Copyright Lenovo 2006. All rights reserved. U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services
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Contents Read first . . . . . . . . . . . . .v Upgrading the hard disk drive . . . . . .30 Replacing memory . . . . . . . . . .33 Chapter 1. Finding information . . . . .1 This guide and other publications . . . . .1 Chapter 6. Getting help and service . . .39 Finding information with the ThinkVantage Getting help and service . . . . . . . .39 button . . . . . . . . . . . . . .2 Getting help on the Web . . . . . . . .39 Calling the Customer Support Center . . .39 Getting help a
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® iv ThinkPad Z61 Service and Troubleshooting Guide
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Read first Avoid leaving the base of your computer, or any other part that becomes hot during operation, in contact with your lap or any part of your body for an extended period when the computer is turned on or when the battery is charging. When the ac adapter is connected to an electrical outlet and your computer, it generates heat. Do not place the adapter in contact with any part of your body while using it. Never use the ac adapter to warm your body. Extended contact
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Read first Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects on your computer, display, or external devices. Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock. ® vi ThinkPad Z61 Service and Troubleshooting Guide
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Chapter 1. Finding information This guide and other publications Setup Instructions helps you to unpack your ThinkPad computer and get started. It includes a few tips for first-time users, and introduces software preinstalled by Lenovo. This Service and Troubleshooting Guide provides information about caring for your ThinkPad computer, basic troubleshooting information, some recovery procedures, help and service information, and warranty information for your computer. The troubleshoo
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Finding information Finding information with the ThinkVantage button The blue ThinkVantage button can help you in many situations when your computer is working normally, and even when it is not. Press the ThinkVantage button to open the Productivity Center and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive. You can also use the ThinkVantage button to interrupt the startup sequence of your computer and start the Res
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Chapter 2. Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. Important tips: Be careful about where and how you work v Do not leave the base of your computer, or any other part that becomes hot during operation, in contact with your lap or any part of your body for an extended
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Caring for your ThinkPad computer v Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices. v Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees. Do not open the display beyond 180 degrees, as this might damage the computer hinge. Carry your computer properly v Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cord
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Caring for your ThinkPad computer v Your computer might have both an Ethernet connector and a modem connector. If so, be sure to connect your communication cable to the correct one, so your connector is not damaged. v Register your ThinkPad products with Lenovo (refer to the Web page: www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information
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Caring for your ThinkPad computer 4. Wipe the cover with the sponge, using a circular motion and taking care not to let any excess liquid drip. 5. Wipe the surface to remove the detergent. 6. Rinse the sponge with clean running water. 7. Wipe the cover with the clean sponge. 8. Wipe the surface again with a dry, soft lint-free cloth. 9. Wait for the surface to dry completely and remove any cloth fibers from the computer surface. Cleaning your computer keyboard 1. Absorb s
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Caring for your ThinkPad computer If you notice any of the following conditions, gently clean the surface of the reader with a dry, soft, lint-free cloth: v The surface of the reader is dirty or stained. v The surface of the reader is wet. v The reader often fails to enroll or authenticate your fingerprint. Chapter 2. Caring for your ThinkPad computer 7
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Caring for your ThinkPad computer ® 8 ThinkPad Z61 Service and Troubleshooting Guide
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Chapter 3. Solving computer problems Frequently asked questions . . . . . . .10 Pointing device problems . . . . . .19 Diagnosing problems . . . . . . . . .11 Standby or hibernation problems . . . .20 Diagnosing HDD from BIOS Setup Utility 12 Computer screen problems . . . . . .21 Diagnosing problems using PC-Doctor Battery problems . . . . . . . . .22 from the service partition . . . . . .12 A Hard disk drive problem . . . . . .23 Troubleshooting . . . . . . . . . . .12 Fingerpr
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Solving computer problems Frequently asked questions This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with the ThinkPad computer, see “This guide and other publications” on page 1. What safety precautions should I follow when using my ThinkPad computer? See the separate Safety and Warranty Guide for detailed information about safety. How can I prevent problems with my ThinkPad c
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Solving computer problems My computer is not operating properly. Study the “Problem solving ” section of Access Help. This Guide describes only problems that might prevent you from accessing the online help system. Where are the recovery CDs? No recovery CD or a Windows CD is provided with your computer originally. For an explanation of the alternative recovery methods offered by Lenovo, see “Restoring factory contents” on page 27 of this Guide. How can I contact the Customer Su
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Solving computer problems When preparing to contact the Customer Support Center, be sure to print the test log so that you can rapidly provide information to the help technician. Diagnosing HDD from BIOS Setup Utility You can diagnose the hard disk drive without starting up the operating system. To diagnose the hard disk drive from the BIOS Setup Utility, do as follows: 1. Remove any diskette from the diskette drive, and then turn off the computer. 2. Turn on the computer. 3. Wh
