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HP ENVY 14 Notebook PC
Maintenance and Service Guide
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© Copyright 2011 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services a
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during
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iv Safety warning notice
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Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 5 Top ........................................................................................................................................ 5 Button ..........................................................................
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Packaging and transporting guidelines ........................................ 33 Component replacement procedures ........................................................................................ 35 Service tag ............................................................................................................. 35 Computer feet ......................................................................................................... 36 Battery .....................................
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7 Backup and recovery ...................................................................................................... 82 Recovery discs ....................................................................................................................... 83 Performing a system recovery .................................................................................................. 84 Recovering using the dedicated recovery partition ....................................................
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viii
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1 Product description Category Description Product Name HP ENVY 14 Notebook PC Processors Intel® Core i7-2820QM 2.30-GHz (turbo up to 3.40-GHz) processor (1600-MHz FSB, 8.0- MB L3 cache, Quad Core, 45 W) Intel Core i7-2720QM 2.20-GHz (turbo up to 3.30-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, Quad Core, 45 W) Intel Core i7-2630QM 2.00-GHz (turbo up to 2.90-GHz) processor (1333-MHz FSB, 6.0-MB L3 cache, Quad Core, 45 W) Intel Core i7-2620M 2.70-GHz (turbo up to 3.40-GHz) processor (1333-M
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Category Description Panel 14.5-in, (HD), LED, SVA, AntiGlare (1366×768) display; typical brightness: 220 nits All display assemblies include 2 wireless local area network (WLAN) antenna cables Supports 16:9 ultra wide aspect ratio Supports flush glass panel cover Lighted logo on top bezel Memory 2 customer-accessible/upgradable memory module slots Supports dual-channel memory Supports up to 8192 GB of system RAM DDR3/1333- and 1600-MHz Supports the following configurations: ● 16384-MB (8192
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Category Description Optical drive Fixed with eject button on the keyboard area Serial ATA 9.5-mm slot load Does not support 8-cm media Supports a DVD±RW and CD-RW Super Multi Double-Layer Combo Drive Audio and video 2 dual-array Integrated omnidirectional digital microphones with beam-forming, echo-cancellation, noise-suppression software IDT92HD80 HD audio Supports Microsoft Premium Requirements Beats Audio brand elements for software 2 ENVY-branded speakers Low-light HD webcam (fixed
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Category Description Keyboard/ Full-size (14.5 in), backlit, island-style keyboard pointing devices f5 control for backlight brightness TouchPad with gesture support (HP-defined, scroll, pinch, zoom) Taps enabled by default Power 90-W (BFR/PFC-free) slim travel AC adapter with localized cable plug support for use in all countries requirements and regions except India (3-wire plug with ground pin, supports 3-pin DC connector) 90-W (non-BFR/PVC-free) slim travel AC adapter with localized cable
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2 External component identification Top Button Component Description ● Power button* When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. If the computer has stopped responding and Windows® shutdown procedures are ineffective, press and hold the
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Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the b key or the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Windows applications key Displays a shortcut menu for items beneath the pointer. (5) Action keys Execute frequently used functions. (6) Optical drive eject key Opens the optical drive. 6 Chapter 2 External compo
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Lights Item Component Description ● (1) TouchPad light Amber: The TouchPad is off. ● Off: The TouchPad is on. (2) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● (3) Mute light Amber: Computer sound is off. ● Off: Computer sound is on. (4) Wireless light ● White: An integrated wireless device, such as a WLAN device, is on. NOTE: Wireless devices are enabled at the factory. ● Amber: All wireless devices
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TouchPad Item Component Description (1) TouchPad light Turns the TouchPad on and off. Quickly double-tap the TouchPad light to turn the TouchPad on and off. (2) TouchPad zone Moves the pointer and selects or activates items on the screen. (3) Left TouchPad button Functions like the left button on an external mouse. (4) Right TouchPad button Functions like the right button on an external mouse. 8 Chapter 2 External component identification
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Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. NOTE: Select computer models may have up to 4 WLAN antennas. (2) Internal microphones (2) Record sound. (3) Webcam Records video and captures still photographs. To access the webcam, select Start > All Programs > CyberLink YouCam. (4) Webcam light On: The webcam is in use. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas im
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Front Item Component Description (1) Speakers (2) Produce sound. (2) Bluetooth compartment Contains a Bluetooth device. (3) Digital Media Slot Supports the following digital card formats: ● MultiMediaCard ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity Memory card ● Secure Digital Extended Capacity Memory Card 10 Chapter 2 External component identification
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Left side Item Component Description (1) Optical drive Reads and writes to an optical disc. CAUTION: Do not insert 8-cm optical discs into the optical drive. This can cause damage to the computer. (2) USB ports (2) Connect optional USB devices. (3) Audio-out (headphone) jack/Audio-in Produces sound when connected to optional powered (microphone) jack stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of
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Right side Item Component Description ● (1) Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (2) Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. NOTE: For information on HP ProtectSmart Hard Drive Protection, refer to the HP Notebook Reference Guide. (3) USB 3.0 port Connects an optional USB 3.0 device and
