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HP Pavilion G6 Notebook PC
Maintenance and Service Guide
SUMMARY
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts;
troubleshooting computer problems; and performing computer disassembly procedures.
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© Copyright 2011 Hewlett-Packard Development Company, L.P. ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Arrandale, and Core are trademarks of Intel corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to ch
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing
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iv Safety warning notice
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Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 6 Top ....................................................................................................................................................... 6 TouchPad .
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Packaging and transporting guidelines ............................................. 33 Workstation guidelines ..................................................................... 33 Equipment guidelines ....................................................................... 34 Component replacement procedures ................................................................................................. 35 Serial number .........................................................................
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Updating the BIOS ............................................................................................................................. 83 Determining the BIOS version ........................................................................................... 83 Downloading a BIOS update ............................................................................................. 84 7 Backup and recovery ...................................................................................
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viii
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1 Product description Category Description Intel® 2nd Intel® Previous AMD Generation Generation DiscreteUMADiscreteUMAUMA HP Pavilion G6 Notebook PC √ √ √√√ Processors Intel® Core™ i7-2620M processor (2.7 √√ GHz, SC turbo up to 3.40 GHz, 4 MB L3), Dual 35 W Intel Core i5-2540M processor (2.6 GHz, √√ SC turbo up to 3.3 GHz, 3 MB L3), Dual 35 W Intel Core i5-2520M processor (2.5 GHz, √√ SC turbo up to 3.2 GHz, 3 MB L3), Dual 35 W Intel Core i5-2410M processor (2.3 GHz, √√ SC turbo up to 2.9
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Category Description Intel® 2nd Intel® Previous AMD Generation Generation DiscreteUMADiscreteUMAUMA AMD Phenom II P860 (2.0 GHz, 1.5 MB √ L2, 1066 MHz, 3.6 GT/s – Triple 25 W AMD Phenom II N850 (2.2 GHz, 1.5 MB √ L2, 1333 MHz, 3.6GT/s – Triple 35 W AMD Phenom II N660 (3.0 GHz, 2 MB L2, √ 1333 MHz, 3.6 GT/s – Dual 35 W AMD Phenom II P650 (2.6 GHz, 2 MB L2, √ 1066 MHz, 3.6 GT/s – Dual 25 W AMD Turion™ II P560 (2.5 GHz, 2 MB L2, √ 1066 MHz, 3.6 GT/s– Dual 25 W AMD Athlon™ II
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Category Description Intel® 2nd Intel® Previous AMD Generation Generation DiscreteUMADiscreteUMAUMA ● DDR3-1066 MHz Dual Channel √√ Support (DDR3-1333 downgraded to DDR3-1066) Supports up to 8 GB of system memory in the following configurations: ● 6144 MB (4096 MB × 1 + 2048 x 1) √ √ √√√ ● 4096 MB (4096 MB × 1) √ √ √√√ ● 4096 MB (2048 MB × 2) √ √ √√√ ● 3072 MB (1024 MB × 1 + 2048 MB × √ √ √√√ 1) ● 2048 MB (2048 MB × 1) √ √ √√√ ● 2048 MB (1024 MB × 2) √ √ √√√ Hard drives Supports
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Category Description Intel® 2nd Intel® Previous AMD Generation Generation DiscreteUMADiscreteUMAUMA Audio High-definition audio supports: √ √ √√√ Microsoft® premium requirements with HP Altec Lansing speakers SRS Premium Sound technology Ethernet Integrated 10/100 network interface card √ √ √√√ (NIC) Integrated wireless local area network √ √ √√√ (WLAN) options by way of wireless module and 2 wireless antennas built into display assembly Supports the following WLAN formats: Intel Centri
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Category Description Intel® 2nd Intel® Previous AMD Generation Generation DiscreteUMADiscreteUMAUMA VGA (Dsub 15-pin) supporting the √ √ √√√ following: ● 2048 x 1536 external resolution @ 75Hz ● 2048 x 1536 external resolution @ 85Hz AC Smart Pin adapter √ √ √√√ Keyboard/ 39.62-cm (15.6-in), full-size keyboard √ √ √√√ pointing devices TouchPad with 2 buttons (multitouch √ √ √√√ gestures, 2-finger scrolling, pinch zoom, and taps enabled as default) Power 6-cell, 2.22 Ah, 47 Wh battery √ √ √√
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2 External component identification Top TouchPad Component Description (1) TouchPad light ● Off: The TouchPad is on. ● Amber: The TouchPad is off. (2) TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the TouchPad button to turn the TouchPad on and off. (3) Left TouchPad button Functions like the left button on an external mouse (4) TouchPad zone Moves the pointer and selects or activates items on the screen (5) Right TouchPad button Functions like the right button on an e
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Lights Component Description (1) TouchPad light ● Off: The TouchPad is on. ● Amber: The TouchPad is off. (2) Caps lock light ● White: Caps lock is on. ● Off: Caps lock is off. (3) Power light ● On: The computer is on. ● Blinking: The computer is in Sleep mode. ● Off: The computer is off or in Hibernation mode. (4) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. Top
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Button Component Description Power button ● When the computer is off, press the power button to turn on the computer. ● When the computer is on, press the power button briefly to initiate Sleep mode. ● When the computer is in Sleep mode, press the power button briefly to exit Sleep mode. ● When the computer is in Hibernation mode, press the power button briefly to exit Hibernation mode. If the computer has stopped responding and Windows® shutdown procedures are ineffective, press and hold the p
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Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key (2) fn key Displays system information when pressed in combination with the esc key (3) Windows logo key Displays the Windows Start menu (4) Windows applications key Displays a shortcut menu for items beneath the pointer (5) Action keys Execute frequently used system functions Top 9
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Front Component Description Speakers (2) Produce sound 10 Chapter 2 External component identification
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Right side Component Description (1) Optical drive Plays optical discs, such as CDs, DVDs, and Blu-ray discs (2) Optical drive light Green: The optical drive is being accessed. (3) Optical drive button Ejects the media tray of the optical drive. (4) USB port Connects an optional USB device (5) AC adapter light ● Blinking white: The battery is low. ● Solid white: The computer is connected to external power. ● Amber: The computer is charging the battery. ● Off: The computer is not connected to ext
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Left side Component Description (1) External monitor port Connects an external VGA monitor or projector (2) Vents (2) Enable airflow to cool internal components NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) RJ-45 (network) jack Connects a network cable (4) HDMI port Connects an optional video or audio device, such as a high-definition television, or any compat
