Summary of the content on the page No. 1
HP EliteBook 8570p Notebook PC
computer model and HP ProBook 6570b
Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
Summary of the content on the page No. 2
© Copyright 2012 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in
Summary of the content on the page No. 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during
Summary of the content on the page No. 4
iv Safety warning notice
Summary of the content on the page No. 5
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ................................................................................... 15 Display ................................................................................................................................. 15 Buttons and fingerprint reader (select models only) ................................
Summary of the content on the page No. 6
Electrostatic discharge damage .................................................................. 75 Packaging and transporting guidelines ........................................ 77 Component replacement procedures ........................................................................................ 79 Service tag ............................................................................................................. 79 Computer feet .....................................................
Summary of the content on the page No. 7
Starting Computer Setup ........................................................................................ 152 Using Computer Setup ........................................................................................... 152 Navigating and selecting in Computer Setup ............................................. 152 Restoring factory settings in Computer Setup .............................................. 153 Updating the BIOS ...........................................................
Summary of the content on the page No. 8
SuSE Linux (SLED) ................................................................................................................. 174 Creating backups .................................................................................................. 174 Backing up your information ................................................................................... 174 Performing a system recovery ................................................................................. 175 USB Recovery
Summary of the content on the page No. 9
1 Product description Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Product Name HP ProBook 8570p Notebook PC √ HP ProBook 6570b Notebook PC √ ● Processors Intel® Quad Core® i7-3740QM √ 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 45 W) ● Intel Quad Core i7-3720QM 2.60- GHz processor (SC turbo up to 3.60- GHz; 1600-MHz FSB, 6.0-MB L3 cache, 45 W) ● Intel Quad Core i7-3630QM 2.40- GHz processor (SC turbo up to 3.40- GHz; 1600-MH
Summary of the content on the page No. 10
Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC ● Intel Dual Core i7-3540M 3.00-GHz √√ processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 4.0-MB L3 cache, 45 W) ● Intel Dual Core i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz FSB, 4.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3380M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3360M 2.80-GHz processor (SC turbo up to 3.50-GHz; 1600-MHz FSB, 3.
Summary of the content on the page No. 11
Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Mobile Intel HM76 chipset √ Graphics Switchable discrete graphics: AMD √ Radeon™ HD 7570M, with support for DisplayPort 1.2 and up to 4 displays through the APR Internal graphics: ● Universal memory architecture (UMA) with shared video memory ● Intel HD Graphics 4000 Switchable discrete graphics: AMD √ Radeon™ HD 7570M, with support for DisplayPort 1.2 and up to 4 displays through the APR Internal graphics: ● Uni
Summary of the content on the page No. 12
Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Memory Two customer-accessible/upgradable √√ memory module slots DDR3-1600-MHz dual channel support Supports 16384-MB of system RAM in the following configurations: ● 16384-MB (8192-MB×2) ● 8192-MB (8192-MB×1 or 4096×2) ● 8192-MB (8192-MB×1 or 4096×2; not supported on computer models equipped with a 32-bit operating system) ● 6144-MB (4096-MB+2048-MB) ● 4096-MB (4096-MB×1 or 2048- MB×2) ● 2048-MB (2048×1) Hard drive
Summary of the content on the page No. 13
Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Solid-state drive Solid-state drive (SSD) mounts in the same √ bracket as the hard drive Customer-accessible Serial ATA III Supports the following SSDs: ● 256-GB SED ● 240-GB ● 180-GB ● 160-GB ● 128-GB Supports the following SSDs: √ ● 180-GB ● 160-GB ● 128-GB Upgrade drive Customer-accessible √√ Supports the following drive options: ● Blu-ray ROM DVD±RW SuperMulti DL Drive ● DVD±RW Double-Layer with SuperMulti Dri
Summary of the content on the page No. 14
Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Audio and video Two stereo speakers √√ HD audio with SRS Premium Sound PRO √√ Integrated 720p HD webcam (supports no √√ camera option) Integrated dual-array microphone on √√ computer models equipped with a webcam Integrated mono microphone on computer models not equipped with a webcam Modem 56kbps v.92 MDC data/fax √√ modem module Supports no modem option Modem module cable not included Ethernet Intel 82579LM 10/
Summary of the content on the page No. 15
Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Integrated wireless local area network √√ (WLAN) options by way of wireless module Three WLAN antennas built into display assembly Support for the following WLAN formats: ● Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter ● Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter ● Intel Centrino Advanced-N 6205 WLAN module ● Intel Centrino Ultimate-N 6300 WLAN module ● Intel Centrino Wireless-N 2200 802.11b/g/n 2×2 WiFi A
Summary of the content on the page No. 16
Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC External media cards Integrated 54-mm ExpressCard √√ Secure Digital (SD) flash media slot with push-push technology, supporting the following digital card formats: ● MultiMediaCard (MMC) ● MMC+ ● Secure Digital (SD) Memory Card ● SDHC ● SDXC Ports ● 1394a port √√ ● Audio-in (mono microphone) ● Audio-out (stereo headphone) ● Battery connector ● DisplayPort 1.2 (on computer models equipped with a graphics subsystem wi
Summary of the content on the page No. 17
Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Keyboard/pointing Full-size keyboard with numeric keypad √√ devices (upper-left justified), dual-point, spill- resistant, chiclet-style, with durakeys Gesture support: MultiTouch gestures √√ enabled, two-finger scrolling, and pinch- zoom as default Taps enabled by default √√ Support for TouchPad with image sensor √√ Support for Windows 8 Indirect Touch √√ Power requirements Supports the following HP Smart AC ada
Summary of the content on the page No. 18
Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Operating system Preinstalled: √√ ● Windows® 8 ML 64 with Microsoft Basics (Japan only) ● Windows 8 Professional 64 with Microsoft Basics (Japan only) ● Windows 8 Professional 64 DPK with Windows 7 Professional 64 and 32 (Japan only) ● Windows 7 Home Premium 64 and 32 with Microsoft Basics ● Windows 7 Professional 64 and 32 with Microsoft Basics ● Windows 7 Service Pack 1 ● FreeDOS ● SUSE Linux (SLED; People's Repub
Summary of the content on the page No. 19
Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Preinstalled with Microsoft Office: √√ ● Windows 8 CH 64-bit with Office 2010 Transition OPK (People's Republic of China only) ● Windows 8 EM 64-bit with Office 2010 Transition OPK (not available in Japan) ● Windows 8 ML 64-bit with Office 2010 Business and Home (Japan only; requires configuration with Office Personal Japan 2010 app AV) ● Windows 8 ML 64-bit with Office 2010 Personal (Japan only; requires configura
Summary of the content on the page No. 20
Category Description HP EliteBook 8570p HP ProBook 6570b Notebook PC Notebook PC Preinstalled with Microsoft Office: √√ (Continued) ● Windows 7 Professional 64- and 32- bit with Office 2010 Starter (not available in Japan) ● Windows 7 Professional 64- and 32- bit with Office 2010 Business & Home (only in Japan) ● Windows 7 Professional 64- and 32- bit with Office 2010 Personal (only in Japan) ● Windows 7 Professional 64- and 32- bit with Office 2010 Professional (only in Japan) Restore media—D
