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Maintenance and Service
Guide
HP Pavilion zd7000 Series Notebook PC
HP Media Center zd7000 Series
Notebook PC
HP Compaq nx9500 Series
Business Notebook
Document Part Number: 333621-003
August 2004
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.
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© Copyright 2003, 2004 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. SD Logo is a trademark of its proprietor. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. The information contained herein is subject to change without notice
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Contents 1 Product Description 1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–13 1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 1–16 1.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . 1–16 1.5 External Components . . . . . . . . . . . . . . . . . . . . . . . 1–17 1.6 Design Overview. . . . . . . . . . . . . . . . . . . . . . .
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Contents 3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–19 3.6 Personal Video Recorder Devices. . . . . . . . . . . . . . 3–21 3.7 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–23 4 Removal and Replacement Preliminaries 4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1 4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2 Plastic Parts. . . . . . . . . . . . . . . . . . . . . . . . .
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Contents 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1 General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1 Country-Specific Requirements. . . . . . . . . . . . . . . . . . . . B–2 CScrew Listing Index Maintenance and Service Guide v
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1 Product Description The HP Pavilion zd7000 Series Notebook PC, the HP Media Center zd7000 Series Notebook PC, and the HP Compaq nx9500 Series Business Notebook offer advanced modularity, Intel® Pentium® processors with 64-bit architecture, industry-leading NVIDIA graphics controllers, and extensive multimedia support. HP Pavilion zd7000 Series Notebook PC, HP Media Center zd7000 Series Notebook PC, and HP Compaq nx9500 Series Business Notebook Maintenance and Service Guide 1–1
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Product Description 1.1 Models Notebook model information is shown in Tables 1-1 and 1-2. Table 1-1 HP Pavilion zd7000 Series Notebook PC, HP Media Center zd7000 Series Notebook PC, and HP Compaq nx9500 Series Business Notebook Model Naming Conventions Key VP32 Y7 80 Y Gg 10 H a XXXXXX-XXX 0 1 2 34 5 6 7 8 9 10 11 Key Description Options 1Brand/Series V = Pavilion designator C = Compaq 2 Processor type P = Intel Pentium 4 3 Processor speed 340 = 3.40 GHz 280 = 2.80 GHz 320 = 3.20 GHz 266 = 2.66
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Product Description Table 1-1 HP Pavilion zd7000 Series Notebook PC, HP Media Center zd7000 Series Notebook PC, and HP Compaq nx9500 Series Business Notebook Model Naming Conventions (Continued) Key Description Options 8 RAM 10 = 1024 MB 51 = 512 MB 76 = 768 MB 9 Operating system H = Microsoft® Windows® XP Home C = Microsoft Windows XP Media Center P = Microsoft Windows XP Professional 10 Warranty a = 1/1/0 (1 year parts, 1 year labor, no onsite support) 11 SKU# *1 GB = one billion bytes when r
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Product Description Table 1-2 HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC Models All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor. V7001 P 320 Y7 80 Y Gg 76 H France DP353E ABF Spain DP353E ABE Germany DP763E ABD Switzerland DP353E UUZ Italy DP353E ABZ United Kingdom DP353E ABU V7066 P 320 Y7
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Product Description Table 1-2 HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor. V7188 P 320 Y7 80 Y Gg 51 H United States DS492U ABA V7198 P 320 Y7 80 Y Gg 51 C United States DV601U ABA V7260 P 320 Y7 80 Y Gg 51 H a United States PF
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Product Description Table 1-2 HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor. 7065 P 306 Y7 80 Y Gg 51 H United Kingdom DY624E ABU V7168 P 306 Y7 80 W Gg 51 H United States DS491U ABA V7015 P 306 Y7 60 Y Gg 51 C United States DT85
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Product Description Table 1-2 HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor. V7145 P 300 Y7 80 Y Gb 51 H United Kingdom PB950EA ABU V7150 P 300 Y7 80 Y Gg 51 H United States DS488U ABA V7160 P 300 Y7 80 Y Gg 51 H United States DS
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Product Description Table 1-2 HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor. V7058 P 280 Y7 80 W Gg 51 H United States DP791A ABA V7131 P 280 Y7 80 Y Gg 51 H France PB946EA ABF V7005 P 280 Y7 60 Y Gg 51 C United States DP448U ABA
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Product Description Table 1-2 HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor. V7050 P 280 Y7 60 Y Gg 51 H Germany DP770E ABD Spain DP767E ABE Italy DP767E ABZ United Kingdom DP767E ABU V7101 P 280 Y7 60 W Gg 51 H United States DP6
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Product Description Table 1-2 HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor. V7101 P 280 Y7 40 W GN 51 H United States DS490U ABA V7005 P 266 Y7 60 W GN 25 H France DV269E ABF V7010 P 266 Y7 60 W Gg 51 H United States DM788A ABA
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Product Description Table 1-2 HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor. V7010 P 266 Y7 40 W Gg 51 H Canada/English DR340U ABL Canada/French DR340U ABC V7010 P 266 Y7 40 W GN 51 H Italy DP764E ABZ Switzerland DP764E UUZ Spain
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Product Description Table 1-3 HP Compaq nx9500 Series Business Notebook Models All HP Compaq nx9500 Series Business Notebook models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor. C9500 P 320 W7 80 Y Gg 10 P Canada - French PF032UA ABC United States PF032UA ABA C9500 P 300 W7 60 Y Gg 51 P Canada - French PF031UA ABC United States PF031UA ABA C9500 P 300 W7 60 W Gg 51 P Canada - French PF030UA ABC United States PF030UA ABA 1–1
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Product Description 1.2 Features ■ The following processors, all with 512-KB L2 cache, are available, varying by notebook model: ❏ Intel® Pentium® 4 3.4-, 3.2-, 3.0-, and 2.8-GHz processors with 800-MHz FSB and Hyper-Threading ❏ Intel Pentium 4 3.06-, 2.8-, and 2.66-GHz processors with 533-MHz FSB ■ 17.0-inch wide XGA (1440 × 900), 15.4-inch wide XGA (1280 × 800) TFT display with over 16.7 million colors, or 17.0-inch wide WSXGA (1680 x 1050) TFT display, varying by notebook model ■ NVIDIA
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Product Description ■ 1024-, 512-, or 256-MB DDR synchronous DRAM (SDRAM) at 333 MHz, expandable to 2.0 GB ■ Microsoft® Windows® XP Home Edition, Microsoft Windows XP Professional, or Microsoft Windows XP Media Center Edition, varying by notebook model ■ Full-size Windows keyboard with integrated numeric keypad ■ TouchPad pointing device with on/off button and dedicated vertical scroll up/down pad ■ Integrated Secure Digital (SD) Memory Card slot ■ Integrated 10/100BASE-T Ethernet local area
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Product Description ■ Support for the following optical drives: ❏ 24X Max DVD/CD-RW Combo Drive ❏ 8X Max DVD-ROM Drive ❏ Generic multi-speed DVD+RW/R and CD-RW Combo Drive ❏ 8X Max DVD+RW/R and CD-RW Combo Drive ❏ 4X Max DVD+RW/R and CD-RW Combo Drive ❏ 2X Max DVD+RW/R and CD-RW Combo Drive ■ Connectors: ❏ SD Card slot ❏ Infrared port ❏ One Type II PC Card slot ❏ RJ-11 (modem) jack ❏ RJ-45 (network) jack ❏ 4 Universal Serial Bus (USB) v. 2.0 ports ❏ S-Video jack ❏ Parallel port ❏ External monit
