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Maintenance and Service
Guide
HP Compaq Notebook nc4000 Series
Document Part Number: 310030-001
May 2003
This troubleshooting reference is used for maintaining and
servicing the notebook. The guide provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting notebook problems, and performing
notebook disassembly procedures.
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© 2003 Hewlett-Packard Development Company, L.P. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Pentium, and SpeedStep are trademarks of Intel Corporation in the U.S. and/or other countries. SD Logo is a trademark. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing here
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Contents 1 Product Description 1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6 1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . . 1–8 1.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–8 1.5 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–9 1.6 Design Overview. . . . . . . . . . . . . . . . . . . . .
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Contents 3 Illustrated Parts Catalog 3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1 3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2 3.3 Miscellaneous Plastics Kit Components . . . . . . . . . . 3–8 3.4 Port Replicators and Mass Storage Devices . . . . . . 3–10 3.5 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11 4 Removal and Replacement Preliminaries 4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . .
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Contents 5.10 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22 5.11 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26 5.12 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–28 5.13 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–32 5.14 Bluetooth Wireless Device. . . . . . . . . . . . . . . . . . . 5–36 5.15 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–37 5
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1 Product Description The HP Compaq Notebook nc4000 Series of personal notebooks offer advanced modularity, Intel Mobile Pentium-M processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. HP Compaq Notebook nc4000 Series Maintenance and Service Guide 1–1
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Product Description 1.1 Models Notebook models are shown in Tables 1-1 and 1-2. Table 1-1 HP Compaq Notebook nc4000 Model Naming Conventions Key Cnc4000 P 160 X2 60 0 C/C 51 O XXXXXX-XXX 12 3 4 5 6 7 8 9 10 Key Description Options 1 Brand/Series C = Compaq nc4000 = nc4000 designator 2 Processor type P = Intel Pentium-M 3 Processor speed 160 = 1.6 GHz 140 = 1.4 GHz 150 = 1.5 GHz 130 = 1.3 GHz 4Display type/ X = XGA (1024 × 768) 2 = 12.x in size/resolution 5 Hard drive size 60 = 60 GB 30 = 30 GB 4
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Product Description Table 1-2 HP Compaq Notebook nc4000 Models All HP Compaq Notebook nc4000 models use configuration code LN5Z and feature: ■ Dual point pointing device (TouchPad and pointing stick) ■ 6-cell, 4.0 wH lithium ion (Li ion) battery pack ■ 3-year warranty on parts and labor Cnc4000 P 160 X2 40 N G/d 51 O French Canada DG987A ABC United States DG987A ABA Cnc4000 P 160 X2 40 N G/d 51 2 French Canada DG988A ABC United States DG988A ABA Cnc4000 P 150 X2 60 N G/m 51 O Asia Pacific DG994
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Product Description Table 1-2 HP Compaq Notebook nc4000 Models (Continued) Cnc4000 P 150 X2 40 N G/c 25 O Asia Pacific DG993A UUF Japan DG993A ABJ France DG993A ABF Spain DG993A ABE Germany DG993A ABD United States DG993A ABA Italy DG993A ABZ Cnc4000 P 140 X2 40 N G/N 25 O Asia Pacific DG244A UUF Latin America DG244A ABM Australia DG244A ABG The Netherlands DG244A ABH Belgium DG244A UUG Norway DG244A ABN Brazil DG244A AC4 People’s DG244A AB2 Republic Czech Republic DG244A AKB of China Denmark D
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Product Description Table 1-2 HP Compaq Notebook nc4000 Models (Continued) Cnc4000 P 140 X2 40 N G/N 25 2 Asia Pacific DG245A UUF Latin America DG245A ABM Australia DG245A ABG The Netherlands DG245A ABH Belgium DG245A UUG Norway DG245A ABN Brazil DG245A AC4 People’s DG245A AB2 Republic Czech Republic DG245A AKB of China Denmark DG245A ABY Poland DG245A AKD Europe DG245A ABB Portugal DG245A AB9 France DG245A ABF Russia DG245A ACB French Canada DG245A ABC Saudi Arabia DG245A ABV Germany DG245A AB
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Product Description Table 1-2 HP Compaq Notebook nc4000 Models (Continued) Cnc4000 P 130 X2 30 N G/p 25 O Belgium DG989A UUG The Netherlands DG989A ABH Denmark DG989A ABY Norway DG989A ABN Europe DG989A ABB Portugal DG989A AB9 France DG989A ABF Spain DG989AABE Germany DG989A ABD Sweden/Finland DG989A AK8 Greece DG989A AB7 Switzerland DG989A UUZ Italy DG989A ABZ United Kingdom DG989A ABU Cnc4000 P 130 X2 30 N G/p 25 2 Belgium DG990A UUG The Netherlands DG990A ABH Denmark DG990A ABY Norway DG990A
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Product Description ■ 56-Kbps V.92 modem integrated on the system board ■ Integrated Secure Digital (SD) flash media slot ■ Integrated wireless support of 802.11a/b/g and Bluetooth devices ■ Support for one Type I or II PC Card slot with support for both 32-bit CardBus and 16-bit PC Cards ■ External 65 W AC adapter with power cord ■ 6-cell Li ion battery pack ■ PremierSound 16-bit sound ■ Support for the following drives through the optional Advanced or Common Port Replicators or the USB Mult
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Product Description 1.3 Clearing a Password If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the notebook for disassembly (refer to Section 5.3, “Preparing the Notebook for Disassembly,” for more information). 2. Remove the real time clock (RTC) battery (refer to Section 5.16, “RTC Battery”). 3. Wait approximately five minutes. 4. Replace the RTC battery and reassemble the notebook. 5. Connect AC pow
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Product Description 1.4 Power Management The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features: ■ Standby ■ Hibernation ■ Setting customization by the user ■ Hotkeys for setting level of performance ■ Battery calibration ■ Lid switch Standby/resume ■ Power/Standby button ■ Advanced Configuration and Power Management (ACP) compliance Maintenance and Service Guide 1–9
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Product Description 1.5 External Components The external components on the front and right side of the notebook are shown in below and described in Table 1-3. . Front and Right Side Components Table 1-3 Front and Right Side Components Item Component Function 1 Microphone Inputs single-channel sound. 2 Wireless on/off light On: The wireless mini PCI card and/or Bluetooth are on. Off: The wireless mini PCI card and Bluetooth are off. 3 Power/Standby light On: Power is turned on. Blinking: Noteb
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Product Description Table 1-3 Front and Right Side Components (Continued) Item Component Function 6 Security cable slot Attaches an optional security cable to the notebook. 7 Hard drive bay Holds the primary hard drive. 8 Exhaust vent Enables airflow to cool internal components. CAUTION: To prevent overheating, do not obstruct vents. Using the Ä notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing can block airflow. Maintenance and Service Guide 1–11
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Product Description The notebook rear panel and left side components are shown below and described in Table 1-4. Rear Panel and Left Side Components Table 1-4 Rear Panel and Left Side Components Item Component Function 1 Exhaust vent Enables airflow to cool internal components. CAUTION: To prevent overheating, do not obstruct vents. Using the Ä notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing can block airflow. 2 S-Video out jack Connects an optional S-Video devi
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Product Description Table 1-4 Rear Panel and Left Side Components (Continued) Item Component Function 4 USB connectors (2) Connect USB 1.1- and 2.0-compliant devices to the notebook using a standard USB cable. The right connector also functions as a self-powered USB connector and allows an optional External MultiBay to be connected to the notebook using the External MultiBay-Powered USB cable. 5 DC power connector Connects an AC adapter or an optional Automobile power adapter/charger, air
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Product Description The notebook keyboard components are shown below and described in Table 1-5. Keyboard Components Table 1-5 Keyboard Components Item Component Function 1 Fn key Executes frequently used system functions when pressed in combination with another key. 2 Caps lock key On: Caps lock is on. 3 F1 through F12 Execute frequently used system functions function keys when pressed in combination with the Fn key. 4 Num lock key On: Num lock is on and the internal keypad is enabled. 5 In
